Plumbing Repair Specialist - Aurora, CO

As a Plumbing Repair Specialist at ARS-Rescue Rooter, your primary responsibilities include driving to sales locations, meeting with home customers, evaluating their plumbing needs, and presenting them with tailored solutions. You'll be expected to excel in relationship selling, providing excellent customer service, and striving to achieve your sales goals in a one-call-close environment. This role emphasizes customer satisfaction and repeat business through effective performance.

To qualify as a Plumbing Repair Specialist at ARS-Rescue Rooter, candidates should have experience in outside sales, preferably in a residential in-home setting. Our ideal candidate will have a background in skilled trades, such as plumbing, pest control, or HVAC, and a focus on one-call-close sales. Strong communication skills and the ability to build relationships with customers are vital for success in this role.

ARS-Rescue Rooter offers an uncapped commission structure for Plumbing Repair Specialists, allowing you to earn based on your sales performance. This means there is no limit on how much you can earn; the more successful sales you close, the higher your earnings. This incentivizes a sales-driven approach and rewards you for driving customer satisfaction and repeat business.

Plumbing Repair Specialists at ARS-Rescue Rooter enjoy a comprehensive benefits package that includes health insurance options starting at $5 per week, dental and vision insurance, a 401(k) plan with company matching, a health savings account, and paid time off. Additionally, new hires gain access to these benefits after just 31 days of employment, facilitating a smooth transition into your new role.

While prior plumbing experience can be advantageous, it is not strictly necessary to apply for the Plumbing Repair Specialist position at ARS-Rescue Rooter. We value candidates with a sales background in skilled trades such as plumbing, HVAC, and home improvement, combined with a strong customer-focused mindset. Training and support from our experienced professionals will help you succeed in this role.

When handling challenging customer interactions, it's vital to remain calm and empathetic. I would first actively listen to the customer’s concerns to understand their viewpoint. Then, I’d reassure them that I'm here to help and provide solutions tailored to their needs. Establishing an open line of communication and showing genuine concern often turns around difficult conversations.

To meet or exceed sales goals, I focus on understanding customer needs and building genuine relationships. I prioritize follow-ups and ensure I am well-versed in product offerings. Setting realistic targets and using analytics to track my performance also help me adjust strategies to improve my closing rate.

I recall a situation where a customer was hesitant about making a purchase. I took the time to understand their reservations, provided them with detailed product information, and demonstrated how our services aligned with their needs. By addressing their concerns directly and ensuring they felt valued, I successfully closed the sale.

I'm motivated by both the potential for financial success and the satisfaction of helping customers solve their problems. Knowing that my work directly impacts their lives and home environments drives me to excel. The competitive nature of sales also pushes me to continuously improve my skills and performance.

I prioritize leads based on their readiness to make a purchase and the potential value they represent. I use a CRM system to categorize leads, focusing my efforts first on those who have expressed a high level of interest while also scheduling time for nurturing longer-term opportunities.

Following up with leads after our initial meeting is critical. I usually send a personalized thank-you message summarizing our discussion, along with any additional resources they might find helpful. I would also set a reminder to reach out a few days later to see if they have further questions or need more information to help them decide.

When I miss a sales target, I take time to analyze what went wrong. I seek feedback, identify areas for improvement, and adjust my approach. Instead of dwelling on the missed target, I focus on setting new goals and developing strategies that will help me achieve them moving forward.

I stay updated with industry trends by reading relevant newsletters, participating in online forums, and attending industry seminars and workshops. Networking with other professionals in the plumbing and sales field also provides valuable insights into emerging trends and best practices that I can incorporate into my sales strategy.

Success as a Plumbing Repair Specialist requires strong communication skills, resilience, and a genuine desire to assist customers. Establishing trust through relationship building, effectively managing time, and a proactive attitude towards problem-solving are equally essential for thriving in this position.

I want to work for ARS-Rescue Rooter because of the company's commitment to exceptional customer service and the opportunity for professional growth within a reputable organization. Knowing that ARS-Rescue Rooter provides resources for its staff to succeed aligns perfectly with my career aspirations, and I am excited to contribute my skills in a dynamic team.