Manager, Inside Sales East

The Manager, Inside Sales East at Axon is responsible for leading and developing a team of sales representatives, ensuring they meet and exceed monthly, quarterly, and annual sales targets. Key responsibilities include performance monitoring, coaching, and mentoring sales reps, as well as ensuring the effective use of Salesforce for tracking metrics. Additionally, the manager collaborates with other business functions to enhance cross-functional processes and delivers clear evaluations and developmental steps for each sales rep.

To qualify for the Manager, Inside Sales East position at Axon, you should have a minimum of 2 years’ experience in an Inside Sales Management role, ideally in SaaS, Networking, Hosting, Cloud, or Telecommunications. You'll also need at least 4 years’ experience in an Inside Sales role. Proficiency in Salesforce, Microsoft Word, and Microsoft Excel is crucial, along with a strong ability to motivate teams and manage recognition programs.

As a Manager, Inside Sales East at Axon, you'll enjoy a competitive salary paired with an uncapped commission structure. Benefits include a 401k with employer match, discretionary paid time off, comprehensive medical, dental, and vision plans, parental leave, fitness programs, and emotional wellness support. Additionally, Axon offers ongoing learning and development opportunities to help you grow in your career.

Axon is committed to promoting justice and equity in all its hiring practices. For the Manager, Inside Sales East position, the company actively encourages candidates from diverse backgrounds to apply, even if they don't meet every qualification listed. Axon believes diverse teams better reflect the communities they serve, and they are dedicated to fostering an inclusive environment where all employees can thrive.

The work environment for the Manager, Inside Sales East at Axon is fast-paced, collaborative, and driven by a mission-focused culture. You will work in a hybrid setup, allowing for flexibility between working at the Scottsdale headquarters and remote work, while traveling about 30% of the time to engage with clients. The supportive atmosphere emphasizes innovation and encourages open communication, making it a rewarding place to advance your career.

When answering this question, highlight your previous roles, responsibilities, and how you contributed to the success of your sales team. Mention specific metrics you've influenced, such as revenue growth or team productivity, and illustrate your approach to coaching and mentoring.

Talk about your understanding of individual motivators. Share specific strategies you’ve used in the past, such as setting clear goals, providing regular feedback, recognizing achievements, and creating a positive team environment that fosters collaboration.

Explain the tools and metrics you typically employ to monitor sales performance, such as using Salesforce and defining KPIs. Highlight how you analyze this data to identify strengths and areas for improvement within your team.

Emphasize the importance of open communication and regular check-ins. Discuss methods you’ve implemented, such as one-on-one meetings, team huddles, or performance reviews, to facilitate ongoing dialogue and ensure clarity in goals and expectations.

Describe a specific campaign, outlining your role, the strategies you employed, and the results achieved. Make sure to highlight the teamwork involved and how your leadership contributed to the campaign's success.

Discuss your approach to delivering feedback, such as using the 'sandwich' method or focusing on specific examples. Highlight the importance of fostering an open mindset where team members feel comfortable receiving and acting on feedback.

Mention skills such as communication, analytical thinking, or motivational ability. Justify your choice by relating it to how this skill impacts team dynamics and sales performance.

Describe your approach to identifying the root causes of underperformance, whether through analyzing data or direct conversations. Share steps you would take to provide support, set improvement plans, and track progress.

Be specific about your relevant experience with Salesforce. Highlight how you've utilized its features for reporting, tracking sales activities, or enhancing team performance, and how you ensure accuracy in metrics.

Express your alignment with Axon's mission to protect life and your enthusiasm for contributing to such an impactful organization. Share how your values and career aspirations fit into the culture of innovation and collaboration at Axon.