Payment Performance Analyst Intern

As a Payment Performance Analyst Intern at Back Market, your duties will include conducting ad hoc analyses on payment and fraud performance, building dashboards to visualize performance metrics, and helping automate various payment processes. You'll also participate in the development of new products and services focused on payment optimization and analyzing benchmarks of local payment methods across different markets.

To apply for the Payment Performance Analyst Intern role at Back Market, you need to be enrolled in a French university that can provide an internship agreement. Moreover, you should possess a strong command of English and be skilled in SQL, Excel, and data visualization tools like Tableau. Any prior experience in e-commerce and familiarity with payment systems will be viewed favorably.

The recruitment process for a Payment Performance Analyst Intern at Back Market consists of a video-call interview with the Talent Acquisition Specialist lasting about 30 minutes, followed by a skills fit interview and a live case study with your direct manager for around 45 minutes, and finally, a cultural fit interview with another team member which lasts approximately 30 minutes.

Key skills for a Payment Performance Analyst Intern at Back Market include strong analytical abilities, proficiency in SQL and Excel, familiarity with data visualization tools like Tableau, and an understanding of payment systems. Adaptability and enthusiasm for tackling diverse tasks are also crucial, as you will work on various projects that require multi-tasking.

Interning as a Payment Performance Analyst at Back Market offers a unique opportunity to work within a company dedicated to sustainability in tech. You’ll gain impactful experience in payment processes, alongside hands-on career development in a diverse and innovative environment. With hybrid working options and a culture committed to diversity, you’ll find Back Market to be an inspiring place to grow your career.

When approaching ad-hoc analysis in payment performance, I start by identifying key performance indicators relevant to the issue at hand. Then, I gather data from both internal systems and external sources, ensuring its accuracy. I utilize tools like SQL for data manipulation and Tableau for visualization, presenting my findings clearly to guide strategic decisions.

I have solid experience using SQL to extract and analyze datasets effectively. For data visualization, I generally use Tableau to create dashboards that visually communicate key metrics and trends. My primary goal is to ensure that insights drawn from the data are both actionable and easily understandable for stakeholders.

To monitor payment metrics, I would set up a system of regular reporting where key metrics are reviewed weekly or monthly. This could be achieved through automated dashboards in Tableau, where real-time data feeds would allow us to track performance continuously and allow for quick interventions whenever issues arise.

Benchmarking best practices for local payment methods involves researching existing successful payment practices in different markets. This can be achieved through competitive analysis, industry reports, and customer feedback, allowing us to tailor our offerings to improve adoption and customer satisfaction.

In my previous experience, I identified a slow payment reconciliation process that involved repetitive manual entries. I introduced an automated solution using Excel macros that streamlined the process significantly, reducing errors and saving our team several hours of work each week.

The key factors for success in e-commerce payments include security, speed, user-friendliness, and variety. Customers need to be assured that their data is secure while being able to make transactions smoothly. Offering multiple payment options increases customer satisfaction and broadens the potential market.

When facing challenges related to data, I prioritize understanding the issue's root cause. I consult documentation, collaborate with colleagues for insights, and take a step back to reassess the data model or queries being used. Persistence and continuous learning are essential to overcoming data-related challenges.

I have engaged with fraud detection tools in past projects, analyzing patterns in transaction data to identify irregularities. My approach usually involves creating profiles of normal transaction behavior, and using clustering algorithms to highlight transactions that deviate from the norm, thus reducing fraudulent activities.

Absolutely, teamwork plays a critical role as a Payment Performance Analyst Intern. Collaborating with product teams, technical staff, and other analysts allows for the sharing of insights and strategies, leading to optimal solutions and achieving collective goals effectively.

What motivates me most about working in the payments sector is the dynamic nature of technology and its direct impact on commerce. Being part of a team at Back Market that seeks to enhance user experiences while ensuring payment security aligns perfectly with my passion for problem-solving and making tech accessible for everyone.