Operations Support Manager

About Barkbus

Barkbus is centered around building a community of world-class grooming talent and providing a reliable luxury service through seamless technology. Our goal is to end traumatic trips to the grooming salon by providing a safe and stress-free mobile grooming experience at your doorstep. We have built a foundation of convenient and luxury mobile dog grooming to pet parents across the U.S..

Who We Are

We’re a scrappy team of dog-lovers with a big dream: to build a billion-dollar company that’s as obsessed with growth as we are with our four-legged friends. Sure, we’re a startup—and yes, sometimes we find ourselves chasing our own tail—but we believe that running full speed toward success is half the fun. Our culture? Think dog park meets rocket ship. We move fast, share ideas openly, and pursue new opportunities before anyone else. If you’re ready to join a team that’s equal parts ambition, collaboration, and boundless energy, come on board. The next big thing in pet care isn’t going to build itself, and we need exceptional people to help lead the way.

About The Role 

The Operations Support Manager is a central figure within Barkbus Mobile Grooming, embodying the dual role of a strategic coach and QA to support the team performance and the Pet Stylist experience. This individual will be in charge of the Central Operations Support team. This team answers all daily operational questions for our Pet stylists to ensure they can provide great service to our customers.

The Operations Support Manager at Barkbus Mobile Grooming is not just managing an Operations Support team but is steering a group of dedicated professionals toward a shared vision of excellence in mobile pet grooming services. This Manager is dedicated to upholding our commitment to clear communication and robust processes.

They will proactively engage and provide unwavering support to the team, ensuring smooth daily operations across our seven-day-a-week schedule. This role embodies our supportive approach, ensuring responsiveness and awareness at pivotal times to meet our team's needs. This role is ideal for a leader who is passionate about creating streamlined operations, empowering employees, and delivering heartfelt service to both pets and their owners.

Role & Responsibilities

• Manage and collaborate with the Operations Coordinators to effectively organize daily requests and needs from our skilled Pet Stylists, ensuring seamless operations and optimizing daily revenue and appointments.

• Lead from the front and set the gold standard in delivering the Barkbus value proposition.

• Utilize internally built routing software to create optimal schedules with minimal drive time.

• Manage the rescheduling of appointments arising from changes in Pet Stylists' availability to ensure continuous high-quality service and client satisfaction. 

• Proactively identify scheduling challenges and develop solutions to ensure seamless service to our furry clients and their humans.

• Accountable for team performance including but not limited to attendance, productivity, routing data, and customer satisfaction.

• Collaborate closely with Grooming Operations Managers and other team members to ensure preferences, breaks, and availability are considered and integrated.

• Develop and maintain productive relationships with internal cross-functional teams.

• Regularly assess and refine support processes to improve overall efficiency and effectiveness through quality analysis.

• Prioritize ongoing training, development,  workload volume, and hiring needs for the Operations Support Team. 

• Act as the primary point of contact for day-to-day service and scheduling and Pet Stylist escalations to ensure customer experience is always world-class.

• Be a customer advocate for our internal clients (Pet Stylists) with strengths in empathy, creative problem-solving and systems expertise.

• Be excited to master details around specific dog characteristics & multiple geographies to achieve operational excellence.

• Contribute positively to our vibrant team culture, fostering open communication and a spirit of teamwork.

Qualifications & Experience

• Must be both a people and dog lover!

• Minimum 5 years of relevant experience working in a client-facing role.

• Previous experience in scheduling, dispatch, or similar roles is a plus.

• Prior people management experience is mandatory with prior remote team leadership strongly preferred.

• Proven track record of achieving and exceeding goals.

• Excellent verbal and written communication skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to adapt to the needs of the organization.

Compensation & Benefits

• Competitive Base Salary: $80K-$90K, based on experience. 

• Stock options upon required tenure. 

• Comprehensive medical, dental, and vision insurance.

• Retirement Savings Plan to support your future.

• Pet Insurance to keep your furry friends healthy.

• Monthly cell phone stipend to stay connected.

• ClassPass membership to support your fitness and wellness goals.

Equal Opportunity

Barkbus is an equal-opportunity employer that celebrates diversity. Come as you are.

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