Business Analyst - Sales Operations

Benefit Systems (MultiSport) Türkiye: Join Us as an Innovative and Dynamic Business Analyst!

Founded in Poland in 2000 and now serving over 2 million users across 6 countries, Benefit Systems (MultiSport) is accelerating its growth in the Turkish market. We are seeking an energetic and dynamic team member to join us on this journey! If you have experience in partnership and are looking to be part of an innovative company, this opportunity is just for you!

About Role:

As a Business Analyst focused on Sales Operations, you’ll play a crucial role in shaping how we approach, manage, and close new business opportunities — and how we retain and grow them. You won’t just report on numbers – you’ll dig deep into the current sales process, identify inefficiencies, propose and lead improvements, and track the impact of those changes. You’ll also support the Customer Success team with post-sales insights, helping ensure smooth onboarding, strong engagement, and long-term client satisfaction

Key Responsibilities

• Conduct end-to-end analysis of the B2B sales process – from lead generation to deal closure and onboarding
• Identify bottlenecks, inefficiencies, and areas with potential for automation or process redesign
• Conduct 'As-Is' process modeling to document the current state, and 'To-Be' modeling to define desired future states
• Collaborate with Sales Leadership to design and implement improved workflows and tools
• Identify change requirements across the sales and post-sales processes, ensuring adoption and training where needed
• Track conversion rates, onboarding timelines, product activation, and retention metrics
• Provide data-driven support for client onboarding processes and customer segmentation strategies
• Collaborate with the Customer Success team to monitor usage patterns, client feedback, and churn risk
• Ensure data quality and consistency within CRM and other systems across the full customer lifecycle

• Bachelor’s degree in Engineering, Business, Data Analytics, or a related field
• 3+ years of experience in a Business Analyst, Sales Operations or Sales Development roles
• Deep understanding of B2B sales cycles, funnel metrics, and CRM data structures
• Proven experience in driving operational change and measuring its success
• Experience with 'As-Is' and 'To-Be' process modeling techniques
• Advanced Excel, Power BI experience preferred
• Familiarity with CRM tools (MS Dynamics) and process automation tools
• Excellent analytical, communication, and project management skills
• Fluent in written and oral English.

• MultiSport Card: Access for you and 2 loved ones to a MultiSport card!

• Private Health Insurance: Comprehensive and high-coverage health package

• Meal Card: Daily meal allowance

• Transportation Support: Travel expense coverage for your commute to the office

• Robust Bonus System: A performance-driven bonus system designed to support and reward you

• Global Work Environment: Expand your vision by working in an international team

• Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career

• Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career

• Well-being Activities: Enjoyable events that boost employee happiness and motivation
• Menstrual Leave (12 day for a year)