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Technical Writer - Remote

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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

We’re looking for a Technical Writer to join our Developer Documentation team, within BigCommerce’s Education org. This team helps set our Go-to-Market educational content strategy, and partners with our Product & Engineering teams to make content an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies, create in-depth documentation and guides, and interact with engineers, product managers, technical program managers and customer-facing teams.

What You’ll Do:

Develop and test tutorials, guides, and code samples tailored to developers and internal engineering and architect teams.
Create content for both new and experienced developers with minimal direction.
Support the Education team in creating and maintaining developer and user content, including documentation and training materials.
Mentor junior technical writers to foster a transparent and collaborative knowledge-sharing environment
Identify and connect with key stakeholders within the company, including Product and Engineering, Strategic Business Development, Professional Services, and Marketing.

Who You Are:

3+ years related professional experience in the technology industry as an engineer, technical product manager, developer community manager, developer advocate, developer educator, technical writer, or technically minded entrepreneur, or similar roles.
3+ years of experience with e-commerce tools and applications, inclusive of SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
Great understanding of APIs and front-end development tools; capable of running API requests when given API docs or a Postman library.
Good understanding of local development practices; able to run and modify a site locally using popular frameworks like Next.js and Nuxt.js, comfortable with HTML / CSS / JS.
Excellent verbal and written communication skills; able to explain complex topics to a range of audiences.
Proactive, transparent communicator who is mindful of stakeholder needs.
Great understanding of GitHub.
Extremely comfortable learning new things and asking for help from others.
Able to manage time effectively, juggling multiple projects and deliverables simultaneously.

#LI-LP1

#LI-REMOTE

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range

$51,000—$86,000 USD

Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

Average salary estimate

$68500 / YEARLY (est.)

min

max

$51000K

$86000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Writer - Remote, BigCommerce

Are you ready to take your writing skills to the next level while working from the comfort of your home? BigCommerce is on the lookout for a talented Technical Writer to join our Developer Documentation team! Our mission is simple – we help merchants sell more, and we need someone like you to help convey that message through detailed, clear, and engaging content. In this role, you will have the opportunity to craft tutorials, guides, and code samples that cater to both new and seasoned developers. You'll collaborate closely with our Product and Engineering teams, ensuring that the content you create is interactive and meets the needs of our users effectively. If you have at least 3 years of experience in the tech industry, have a great understanding of APIs and front-end development tools, and are excited about mentoring junior writers, this is the perfect job for you. At BigCommerce, we value growth – not just for our customers but for our employees too! We foster a collaborative environment where your skills will shine as you interact with various stakeholders throughout the organization. Plus, we’re proud to offer a diverse and inclusive workplace where every voice matters. Join us on this exciting journey in redefining the ecommerce industry and help us empower businesses around the globe!

Frequently Asked Questions (FAQs) for Technical Writer - Remote Role at BigCommerce

What are the responsibilities of a Technical Writer at BigCommerce?

As a Technical Writer at BigCommerce, you'll be responsible for creating a range of educational materials, including tutorials, guides, and code samples that cater to developers. You will work collaboratively with the Product and Engineering teams to ensure the content is accurate, comprehensive, and engaging for users. Your role will also include mentoring junior writers and maintaining effective communication with various stakeholders throughout the organization.