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Associate, Client Processing

~Analyst, Client Processing~

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Analyst join our Client Processing team. This role is located in Pittsburgh, PA

In this role, you’ll make an impact in the following ways: 

  • Performs routine and non-routine client service and transactional support functions. 
  • Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues. 
  • Processes account related transactions per scheduled events/client authenticated direction. 
  • Manages situations which may require adaptation of response or extensive research according to client response. 
  • Performs complex operational tasks in a product or functional area. 

To be successful in this role, we’re seeking the following: 

  • Bachelors or equivalent combination of education and experience is required
  • Bachelors degree preferred
  • 2+ years total experience
  • Prior Financial services experience preferred

At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Associate, Client Processing, BNY

If you're looking to kickstart your career in the financial services industry, the position of Associate, Client Processing at BNY in Pittsburgh, PA could be the perfect opportunity for you! At BNY, we truly believe in empowering our team members, and our culture is designed to support your growth and success. You’ll play a crucial role in our Client Processing team, where your contributions will help ensure that our clients receive outstanding service. Your day-to-day tasks will include managing both routine and non-routine client service requests, processing account-related transactions, and troubleshooting any issues that may arise. You’ll also collaborate with various teams to deliver timely solutions, which makes every day exciting and different! To thrive in this role, we prefer candidates who have a Bachelor’s degree or an equivalent combination of education and experience along with at least 2 years in the workforce, preferably in financial services. BNY is recognized for its commitment to innovation and inclusivity, earning accolades like America’s Most Innovative Companies in 2024 and a perfect score in the Human Rights Campaign’s Corporate Equality Index. Join us at BNY, where we’re not just a company – we’re a community dedicated to making a positive impact in the world of finance and beyond. Let's work together to make money work for everyone!

Frequently Asked Questions (FAQs) for Associate, Client Processing Role at BNY
What are the key responsibilities for the Associate, Client Processing position at BNY?

The Associate, Client Processing at BNY will primarily engage in routine and non-routine client service as well as transactional support functions. Responsibilities include processing account-related transactions as directed by clients, managing complex operational tasks, and collaborating with other organizational units to resolve issues promptly. This role demands active communication and a keen ability to adapt responses based on client needs.

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What qualifications do I need to apply for the Associate, Client Processing role at BNY?

To qualify for the Associate, Client Processing position at BNY, it's preferred that you hold a Bachelor’s degree or have an equivalent mix of education and relevant experience. Candidates should also have at least two years of experience, ideally within the financial services industry, which would help you hit the ground running in this dynamic role.

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What skills are essential for success as an Associate, Client Processing at BNY?

Success in the Associate, Client Processing role at BNY hinges on strong communication skills, attention to detail, and the ability to adapt under pressure. An analytical mindset and proficiency in managing client relationships are also key attributes. Additionally, being comfortable with researching issues and operational tasks will serve you well in this position.

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What kind of company culture can I expect as an Associate, Client Processing at BNY?

At BNY, the culture is built on empowerment, inclusion, and innovation. They are proud of their recognition as a top workplace for diversity as well as innovation. As an Associate, Client Processing, you can expect an environment that encourages personal and professional growth, offers competitive benefits, and celebrates the diverse contributions of all employees.

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How does BNY support career development for Associates in Client Processing?

BNY is inclined towards nurturing talent and offers various career development programs for associates in Client Processing. You'll have access to ongoing training, mentorship opportunities, and a plethora of resources aimed at enhancing your skills and advancing your career within the company.

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Common Interview Questions for Associate, Client Processing
Can you explain your understanding of client service in the Associate, Client Processing role?

When discussing client service in your interview, emphasize that it’s about understanding client needs, providing prompt solutions, and building relationships. Highlight your previous experiences where you effectively managed client concerns or inquiries, demonstrating your proactive approach to client satisfaction.

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How do you prioritize tasks when faced with multiple deadlines?

Describe your method for prioritizing tasks, perhaps using urgency and importance as criteria. Share examples from past experiences where you successfully balanced competing deadlines, particularly in a fast-paced environment like finance, to illustrate your organizational skills.

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Tell us about a time you adapted your communication style to better connect with a client.

Focus on a specific situation where you noticed a client required a different communication style. Explain how you adapted your approach to ensure effective understanding and positive outcomes, showcasing your flexibility and customer-centric mindset.

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What strategies do you use to resolve complex client issues?

When answering this question, share a systematic approach you’ve used in past roles, such as identifying the issue, researching solutions, and communicating openly with clients throughout the process. Use an example that illustrates your problem-solving skills and determination.

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How do you handle stressful situations when dealing with clients?

Discuss the importance of remaining calm and collected under pressure. Provide examples of how you’ve successfully managed stress in previous roles, emphasizing techniques like active listening, empathy, and maintaining a solutions-oriented mindset.

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Why do you want to work for BNY as an Associate in Client Processing?

Convey enthusiasm about BNY’s values and recognition as an innovative company. Discuss how their commitment to diversity and inclusion aligns with your personal and professional goals. Express your eagerness to contribute to a team that significantly impacts the financial industry.

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What financial services experience do you have that prepares you for this role?

Be specific about your previous positions and your responsibilities within the financial services sector. Highlight any relevant skills and experiences that align with the Associate, Client Processing role, emphasizing your understanding of client transactions and operations.

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Describe how you would manage client expectations during a high-pressure project.

Emphasize the importance of clear communication and setting realistic goals. Provide an example of a time when you managed client expectations successfully during a busy period, showcasing your strategic thinking and capacity for customer care.

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How do you ensure accuracy in your work as it relates to client transactions?

Discuss your attention to detail and any processes you follow to minimize errors. Describe how you cross-check information, verify transactions, and utilize tools or checklists that ensure accuracy in your client service.

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What do you think is the most important quality for an Associate in Client Processing at BNY?

Identify qualities such as strong communication skills, empathy towards clients, and the ability to work under pressure. Share personal reflections on how you embody these qualities and how they contribute to providing excellent client service.

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BNY is a global financial services company that helps make money work for the world — managing it, moving it and keeping it safe. For 240 years we have partnered alongside our clients, putting our expertise and platforms to work to help them achie...

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Full-time, on-site
DATE POSTED
April 8, 2025

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