Job details

Marine Sales Consultant

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Description

Boater's World Marine Centers is seeking enthusiastic, detail-oriented, and customer-focused individuals to join our team as Marine Sales Consultant at our Islamorada, FL location. This pivotal and diverse role in our Sales Department significantly enhances the overall customer experience by assisting customers with purchasing boats, motors, trailers, and parts while delivering exceptional customer service. If you are passionate about boating, enjoy helping others, and are looking to further your career in the Marine Industry, this could be the perfect opportunity for you.

Primary Duties and Responsibilities:

Sales Functions:

Perform all aspects of the Sales Process and ensure customer satisfaction.
Use all available resources to attain product knowledge for all brands represented.
Maintain a steady flow of customer interactions and inquiries using the company approved Customer Relationship Management (CRM) system.
Enter customer information, unit characteristics, and pricing data into the Dealer Management System (DMS) to provide accurate quotes and buyer’s agreements.
Build relationships with customers by providing a customer-centric experience.
Offer to sell complimentary and add-on items to customers, striving to increase profit per customer working closely with the Finance and Service Departments.
Inform management of customer service opportunities and explore ways to add value.
Assist management with creating accurate and attractive website listings.
Utilize social media to promote dealership product and service offerings.

Customer Service:

Provide a warm and genuine greeting to every customer.
Inquire how you may assist every customer and actively engage with them.
Promptly answer incoming telephone calls, provide information, and transfer calls using best practices.
Maintain a professional appearance and a tidy workspace suitable for public view.
Maintain a pleasantly outgoing demeanor that encourages positive customer rapport.

Other Duties:

Process and submit vendor orders as required by the Parts Department Manager.
Stock shelves as required by the inventory plan.
Process daily reports, including occasional closing till reconciliation.
Accept ownership for accomplishing new and different requests and explore opportunities to add value.

Requirements

Knowledge of marine industry/boating preferred
High school diploma.
Team-oriented, flexible, and focused on maintaining a high level of customer service.
Basic computer skills with experience in Microsoft Office preferred.
Strong attention to detail and basic mathematical skills.
Excellent communication skills and the ability to turn an upset customer into a champion of the organization.
Strong desire to build relationships and create positive interactions with others.
Maintain a neat and professional appearance.
A passion for the boating industry and a willingness to learn.

Working Conditions:

Retail environment.
Saturday shifts required.
May be required to work more than 40 hours.

Physical Requirements:

Extensive use of viewing a computer monitor and using a keyboard.
Ability to stand for extended periods.

Join our team and grow with us at Boater's World Marine Centers. If you are eager to start a rewarding career in the boating industry and enjoy helping customers, we encourage you to apply.

Average salary estimate

$40000 / YEARLY (est.)

min

max

$30000K

$50000K

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What You Should Know About Marine Sales Consultant, Boater's World Marine Centers

Boater's World Marine Centers is thrilled to announce an opening for a Marine Sales Consultant at our beautiful location in Islamorada, FL. If you have a passion for boating and love helping others, this role might just be your calling! As a Marine Sales Consultant, you'll play a vital role in our Sales Department, helping customers navigate through their purchase of boats, motors, trailers, and essential parts, all while delivering outstanding customer service. You'll work closely with our clients to ensure they have a smooth and enjoyable experience, from the first interaction to finalizing their purchases. We’re on the lookout for enthusiastic, detail-oriented individuals who are ready to engage with customers and make their marine dreams come true. In this role, you'll be responsible for performing sales functions, maintaining customer relationships through our CRM, assisting with website listings, and leveraging social media to promote our offers. Your friendly demeanor and strong communication skills will be essential to turn inquiries into lasting relationships. We're looking for someone who thrives in a fast-paced retail environment and is ready to bring positivity into every customer encounter. A basic knowledge of the marine industry is preferred, and a willingness to learn is a must! If this sounds like you, come join us at Boater's World Marine Centers and take the next step in your career within the exciting boating industry.

Frequently Asked Questions (FAQs) for Marine Sales Consultant Role at Boater's World Marine Centers

What does a Marine Sales Consultant at Boater's World Marine Centers do?

As a Marine Sales Consultant at Boater's World Marine Centers, your primary duties will involve guiding customers through the entire sales process, ensuring their satisfaction while they purchase boats, motors, trailers, and parts. You'll maintain the CRM system, assist in creating attractive online listings, and build lasting relationships by providing top-notch customer service.