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Retail Sales Supervisor

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Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob’s Way” our Retail Sales Supervisors find satisfaction in leading a motivated, driven , commission sales team in a low pressure, honest, gimmick free and enjoyable shopping environment.

"No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

Our Retail Sales Supervisor:

Using some of the best technology in the retail furniture industry, our Retail Sales Supervisor will coach, train and lead a team of Retail Guest Experience Specialists o make our customer’s furniture dreams come true. Working alongside our customers to understand their design wants and budget needs; while working to exceed commission sales goals in a welcoming retail environment.

Our New Concept Store:

Combining our visual displays, online product catalogs, this new concept will provide a new, fresh approach to the furniture buying experience.

Major Duties and Responsibilities:

Open and close Showroom according to Bobs Policy and Company expectations
Oversee sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale
Ensure continuous training, coaching and mentoring of Guest Experience team
Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
Practice “Management Involvement” consistently to assist the Guest Experience team in performing a high-caliber customer service and sales centric experience
Performing Bob’s Huddles and Drills with high enthusiasm, setting the stage for the days activities, creating a fun and learning filled environment.
Coach to Bob’s Mystery Shop Guidelines to meet Customer needs and Company expectations.
Training, observing and ensuring Guest Experience team is following the Bob’s 7 Steps of Selling to ensure every Bob’s Customer has a consistent service centric experience
Engage in ongoing E- Learning and other training modules provided by Bob’s to continue to educate and enhance product knowledge
Actively build the Bob’s Brand by asking Bob’s Customers to rate our service
Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
Work to ensure that Bob’s Showroom is customer ready at all times

Required Qualifications

Ability to lead and manage people
Ability to display analytical, critical thinking and problem solving skills
Ability to use sound judgment and practice sound decision making
Ability to actively listen, communicate effectively and utilize communication tools appropriately
Ability to motivate self and others
Proven ability to effectively manage one's own time and the time of others
Proven ability to identify root cause and manage and improve process
Ability to set clear goals and expectations

Preferred Qualifications

3 years minimum successful supervising Customer Service environment
3 years minimum Supervisor/Management experience
Retail and Sales leadership experience

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Retail Sales Supervisor, bobsdf

Join the team as a Retail Sales Supervisor at Bob's Discount Furniture in North Dartmouth, MA, where your leadership can drive both personal and company success! Here at Bob's, we pride ourselves on creating a supportive environment that offers tremendous opportunities for professional growth while maintaining a fun and low-pressure atmosphere that customers love. As a Retail Sales Supervisor, you will lead a talented team of Retail Guest Experience Specialists, guiding them to meet customer needs and exceed sales goals in a straightforward, honest manner—just like Bob himself believes! You will utilize top-tier technology to coach your team, ensuring our shoppers have an enjoyable furniture buying experience that meets their budgets and aspirations. Your day-to-day responsibilities will include everything from opening and closing the showroom to training and mentoring your colleagues in our unique 'Bob's Way' of service. You'll tackle management tasks with enthusiasm, conduct engaging team huddles, and ensure our showroom always shines bright and ready for customers. If you're a motivated individual with the ability to inspire others, and a knack for problem-solving and communication, this might just be the perfect role for you. At Bob's, we're dedicated not only to our customers but to our team members, making this an exciting chance to grow with a company that's committed to excellence every step of the way!

Frequently Asked Questions (FAQs) for Retail Sales Supervisor Role at bobsdf

What are the responsibilities of a Retail Sales Supervisor at Bob's Discount Furniture?

As a Retail Sales Supervisor at Bob's Discount Furniture, you will oversee the sales floor, ensuring exceptional customer service and a high closing rate. Your responsibilities will include training and mentoring the Guest Experience team, conducting team meetings, and ensuring the showroom is always ready and welcoming for customers. You will also be involved in implementing Bob's Mystery Shop Guidelines and work closely with your team to deliver a fun and effective shopping experience.