As an Inbound Sales Supervisor/Manager at Meadow Memorials, you'll oversee day-to-day operations of a dedicated Care team. This includes serving families promptly and effectively, coaching team members on improving sales skills, conducting regular performance reviews, and implementing best practices to ensure smooth operations and high team morale. You'll manage the team's performance through daily reports to enhance transparency and drive results.

Candidates for the Inbound Sales Supervisor/Manager position at Meadow Memorials should have at least 5 years of sales experience, with a background in inbound and call-based sales, particularly within B2C environments dealing with sensitive subjects. Proven experience in team management and coaching is essential, along with a commitment to delivering outstanding customer service.

At Meadow Memorials, our Inbound Sales team engages with customers primarily over the phone, with secondary communication through text and email. Given the sensitive nature of our services, we focus on providing empathetic and knowledgeable support, ensuring that families feel guided and understood during their decision-making process.

The Inbound Sales Supervisor/Manager role at Meadow Memorials presents numerous growth opportunities. As our company expands, you can step into a more significant management position while shaping the team structure. With our commitment to professional development, you’ll have ample chances to enhance your leadership skills and influence team dynamics positively.

The company culture at Meadow Memorials is focused on empathy, accountability, and exceptional customer care. As an Inbound Sales Supervisor/Manager, you'll foster a supportive environment where team members feel appreciated and motivated to excel. Regular feedback sessions and a strong emphasis on collaboration are key components of our culture.

In a sales role, especially one that deals with sensitive topics like at Meadow Memorials, it’s important to approach difficult conversations with empathy and patience. I would listen actively, validating their feelings, and provide clear information that can help them make informed decisions.

I've successfully managed sales teams by implementing regular training sessions, performance reviews, and fostering a culture of open communication. By using data-driven insights, I focus on identifying strengths and weaknesses to enhance overall team performance.

I encourage team growth by establishing individual development plans, conducting regular one-on-one sessions, and providing constructive feedback. I believe in recognizing achievements to inspire continuous learning and performance improvement.

I assess team performance through key metrics such as call rate, conversion rates, and customer satisfaction scores. Regular review meetings help us identify areas for improvement and celebrate successes, creating a positive feedback loop.

My approach to training new team members involves a structured onboarding process that includes shadowing experienced team members, role-playing different scenarios, and providing comprehensive resources. This helps them grasp the company's ethos and enhances their confidence.

Maintaining motivation and morale is crucial. I organize team-building activities, celebrate wins, and provide opportunities for team members to share their insights and suggestions, fostering a sense of ownership and community.

In a previous role, an operational challenge arose due to a high call volume. I implemented a triage system to prioritize urgent leads, optimizing workflow and ensuring no opportunity was missed while maintaining customer service quality.

I’d adapt the sales process by incorporating training that focuses on empathetic communication techniques, like active listening and compassionate responses, ensuring our team remains sensitive to the needs of families navigating loss.

Key qualities include strong leadership skills, empathy, adaptability, analytical thinking, and a results-driven mindset. These traits help to inspire teams while navigating the complexities of inbound sales in sensitive environments.

I stay updated on industry best practices through continuous learning; attending webinars, reading relevant literature, and networking with fellow professionals. This allows me to bring fresh ideas and innovations into my role effectively.