Administrative Coordinator on behalf of BPM client SmartGames

The primary responsibilities of the Administrative Coordinator at SmartGames include managing customer service requests, processing new customer applications, and conducting audits for our Amazon and Walmart listings. You'll also be tasked with ensuring PCI compliance, maintaining inventory records, and assisting with order entry as needed. Your role will be pivotal in supporting both our retail customers and our internal operations.

To succeed as an Administrative Coordinator at SmartGames, strong organizational skills and a reliable, team-oriented mindset are essential. Experience with Microsoft Office Suite is required, while familiarity with QuickBooks or NetSuite is preferred. A process improvement mindset will help you thrive in our fast-paced environment, as we are always looking for ways to enhance efficiency.

Candidates for the Administrative Coordinator position at SmartGames can expect exceptional benefits, including 100% medical coverage paid after 60 days, eligibility for a 401K after 90 days, and 13 paid holidays plus one floating holiday of your choice. We prioritize the well-being of our team and strive to provide a rewarding work environment.

The Administrative Coordinator at SmartGames supports eCommerce operations by conducting listing audits on platforms like Amazon and Walmart, ensuring that all product pages are formatted and optimized according to company standards. This role also involves generating reports and coordinating compliance requirements to maintain our strong online presence.

The expected salary range for the Administrative Coordinator role at SmartGames is between $22 and $25 per hour. This position not only comes with a competitive salary but also valuable benefits that enhance the overall compensation package.

In answering this question, focus on specific examples from your past roles where you handled high volumes of customer inquiries or issues. Highlight your ability to stay organized, prioritize tasks, and collaborate with team members to ensure customer satisfaction.

To effectively answer this question, discuss the processes you implement to stay updated on company policies, your approach to training or guiding others, and any experiences where you identified compliance issues and took corrective actions.

Share your experience with specific tools you've used, such as project management software or spreadsheets. Give examples of how these tools helped improve organization and teamwork in previous roles, especially relating to administrative tasks.

Provide a clear example of a process improvement you initiated. Describe the problem, the solution you proposed, and the positive outcome that resulted. Highlight your analytical skills and your ability to work collaboratively with a team to implement the change.

Discuss your approach to communication during conflicts. Emphasize your belief in open dialogue, seeking to understand different perspectives, and fostering a collaborative resolution. Provide a specific example of a conflict you helped resolve.

Show your enthusiasm for SmartGames by discussing what you know about the company’s history, the types of products offered, and any recent innovations or product launches. This demonstrates your interest in the company and its mission.

Explain your experience working with financial documentation, such as invoices or compliance data. Specify any relevant software you’ve used and your approach to ensuring accuracy and confidentiality in financial transactions.

In your response, share specific strategies such as using task management tools, setting priorities, or developing a daily schedule. Provide examples of how these strategies have helped you maintain efficiency in previous roles.

Identify a situation where you successfully adapted to change, such as new policies, technologies, or team dynamics. Discuss your mindset and the steps you took to embrace the change, showcasing your flexibility and resilience.

Share the aspects of being an Administrative Coordinator that excite you, such as problem-solving, helping customers, or improving processes. Relate your motivation to the values of SmartGames and how they align with your career goals.