CSM - Customer Success Manager - German speaker

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Manager at Brevo, you’ll engage in strategic discussions with our clients, provide expert product recommendations, and drive customer success by fostering deep, consultative relationships. You’ll have the chance to work with a portfolio of enterprise-level customers, managing complex accounts and providing valuable product insights.

• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework.

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• ...and more!

• Video interview with the TA team
• Interview with Hiring Manager
• Case Study
• Case study presentation
• Final Interview with Manager at the office

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.