Renewal Specialist - job 2 of 2

Remote (US Only)

Customer Success – Customer Accounts /Remote

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. 

Who you are

You are a customer-focused person who thrives in a constantly evolving startup environment. You are comfortable being responsible for ambitious customer renewal goals. You are excited to spend all day on zooms and phone calls with our customers. You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel. You are curious, a problem-solver, a go-getter. You are passionate about improving the world through education and technology. And you are excited about working at a startup on a rapidly growing team where our goals, roles and incredible opportunities evolve every day.

What you’ll do

• Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
• Own renewal and retention goals for a portfolio of customers
• Call, zoom, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel
• Act as the “voice of the customer,” identifying opportunities to improve our product and customer experience
• Partner with teams across brightwheel, including Sales, Support, and Customer Success

Qualifications, Skills, & Abilities:

• Experience in customer success, account management/retention or sales 
• Proven track record of hitting/exceeding challenging goals. 
• Comfort with a high volume/velocity approach (e.g., 50+ calls/day)
• Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
• Preferred: Salesforce, basic excel /sheets, startup environment, early education

brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on target earnings of $80,000 yearly. Additionally, we include a competitive, uncapped commission plan.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.