Account Manager

As an Account Manager at ArrowStream, you will be responsible for ensuring customer retention by fostering professional relationships, managing communication, and proactively identifying opportunities for upselling. You will also lead client meetings, maintain knowledge about your customers’ business changes, and work collaboratively with the Customer Success team to address any issues that arise.

To become an Account Manager at ArrowStream, you should have a bachelor’s degree or relevant experience, along with at least 5 years in Account Management or Customer Success roles, preferably within the food service or SaaS industry. Proficiency in MS Office, Excel, and experience with CRM systems are also essential.

ArrowStream offers a thorough training and development program aimed at helping you succeed in your role as an Account Manager. This includes onboarding training, continuous learning opportunities, and access to resources that enable you to grow your professional skills and effectively manage customer accounts.

This Account Manager position at ArrowStream typically involves light travel, with expectations of traveling overnight about two nights each month. This allows you to connect with clients while maintaining a healthy work-life balance.

ArrowStream provides a competitive benefits package, including medical, dental, and vision coverage, flexible spending accounts, a 401(k) plan with company match, personal responsibility paid time off, and additional ancillary plans. We prioritize investing in our employees' well-being and success.

Highlight your specific roles and achievements in previous account management positions, emphasizing how they relate to the food service industry. Describe how you effectively built relationships, managed accounts, and identified growth opportunities.

Discuss your approach to understanding customer concerns through active listening and empathy. Provide examples where you addressed issues promptly and proposed solutions that enhanced customer satisfaction.

Explain your research methods for understanding customers’ evolving needs. Share how you've utilized data analysis or direct communication to assess potential upsell avenues during account reviews.

Provide an example of a situation where you effectively communicated a customer's needs internally, detailing the steps you took to ensure their requests were prioritized and how it impacted the client relationship positively.

List relevant tools like CRM systems, project management software, or data analysis programs. Describe your experience with these tools and how they help streamline your workflow and enhance customer communication.

Share your time management techniques and tools, such as prioritization matrices or scheduling systems. Illustrate how you ensure that all clients receive the attention they need, particularly in high-pressure situations.

Discuss your approach to maintaining consistent communication, understanding their business challenges, and providing value that strengthens the partnership over time. Highlight any successful strategies you’ve implemented previously.

Emphasize the importance of understanding customer needs, providing excellent service, and maintaining open lines of communication. Provide examples of how delivering ongoing value has aided retention in your experience.

Detail your methods for keeping up with industry news, including subscribing to relevant publications, attending conferences, or leveraging professional networks to gain insights into market trends.

Express your enthusiasm for ArrowStream’s innovative approach to supply chain solutions in the foodservice industry. Discuss how the company’s values align with your own and what you hope to contribute to the team's success.