Content Designer - (Hybrid - Toronto)

As a Content Designer at Capco in Toronto, you will be responsible for collaborating with designers to create seamless digital experiences, drafting engaging user interface copy, and aligning content strategies with business objectives. Your role will also involve collecting competitive user evaluations, developing content guidelines, and managing design projects while ensuring a customer-centric approach throughout.

To qualify for the Content Designer position at Capco, you should have a degree in a writing or design-related discipline and a minimum of 3 years of experience in product design or digital experience creation, particularly in the financial services industry. Strong expert-level writing, editing, and proofreading skills are essential, along with familiarity in user-centered design and interactive design principles.

Experience in the financial services industry is crucial for a Content Designer role at Capco. It ensures that you have a solid understanding of the specific challenges and trends within the sector, allowing you to craft relevant and impactful content. Your insights will help tailor user experiences that resonate with client needs and elevate their digital interactions.

When applying for the Content Designer role at Capco, emphasize your storytelling capabilities, expertise in UX writing, understanding of design thinking methodologies, and familiarity with digital trends, especially mobile. Showcasing your collaborative skills and a strong portfolio that highlights your writing for different mediums will also be beneficial.

The work environment at Capco as a Content Designer is dynamic and collaborative, integrating both business and creative talents. You'll work in a hybrid setup, giving you the flexibility to collaborate closely with designers and stakeholders while contributing to innovative projects that shape the future of financial services. Capco values work culture that fosters creativity, diversity, and professional growth.

In your response, relate specific instances where you applied user-centered design principles in your previous work. Discuss how you gathered user feedback, engaged in research, or collaborated closely with cross-functional teams to create impactful content that meets user needs.

Highlight your process for creating user interface copy that is clear, concise, and engaging. Mention how you prioritize the user’s journey, consider the context of the user, and ensure the copy aligns with brand voice and tone, while also enhancing usability.

Discuss your proficiency with tools like Figma, Figjam, Confluence, or Jira. Mention how these tools facilitate collaboration and project management, and an example of how you used them effectively in previous projects.

Explain your approach to collaborating with stakeholders and project partners to clearly understand business goals. Describe how you conduct analyses and research to ensure your content strategy supports these objectives while providing value to users.

Be ready to share a specific project from your portfolio that showcases your expertise in UX writing. Discuss the project's objectives, your role, the challenges faced, and the outcomes achieved, emphasizing how user feedback influenced your writing decisions.

Describe your openness to receiving feedback and your method for integrating it into your work. Discuss how you've handled constructive criticism in the past and transformed it into actionable improvements.

Enroll in industry webinars, read relevant publications, or follow key thought leaders. Talk about specific resources you find helpful and how you apply that knowledge to your work as a Content Designer.

Discuss your belief in the importance of teamwork and communication in the design process. Provide examples of past projects where collaboration with designers, developers, and stakeholders led to successful outcomes.

Share your time management skills and your approach to assessing project timelines and priorities. Discuss tools or methods you use to keep organized and ensure that important deadlines are met without compromising quality.

Express your enthusiasm for Capco’s commitment to innovation and excellence in the financial services sector. Talk about how your values align with Capco's mission and how you can contribute to making a positive impact on their clients.