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At Capco, we're embracing the future of business, and we're looking for a Lead, Business Systems Analyst to join our dynamic Toronto team in a hybrid working environment. In this pivotal role, you will be at the forefront of implementing a CCaaS (Contact Center as a Service) solution in a large, complex matrixed organization. You'll be responsible for guiding business teams through the requirements elicitation process, helping them navigate the often murky waters of evolving project scopes. Collaboration is key, and as a leader, you will inspire a team of Business Systems Analysts to engage with stakeholders, bringing clarity and direction to even the most ambiguous situations. Your expertise will shine as you take ownership of gathering comprehensive requirements, ensuring alignment with business goals and customer experience objectives. You'll work closely with solution architects and IT teams while managing risks associated with project delivery. Clear communication will be crucial as you provide updates to senior leadership and ensure that decisions are well documented. If you possess strong leadership skills, extensive knowledge of CCaaS technologies, and a knack for problem-solving in complex environments, we want to hear from you! At Capco, we believe in disruptive innovation, and this role is your chance to bring transformative solutions to life.
Capco is a global technology and management consulting firm that specializes in providing consulting for the financial services and energy industries. They have a growing client portfolio comprising of over 100 global organizations worldwide.
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