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Manager, Tenant Services

The Manager of Tenant Services serves as the critical link between the Landlord and the Tenant. This role provides vital support and guidance to the Tenant from the time of Lease execution, to the final close-out of a Tenant Improvement Project. The Manager of Tenant Services must be professional, administratively organized, and capable of coordinating with internal stakeholders (Leasing, Development, Design, Construction & Operations) and external stakeholders (Tenant Rep’s, Tenant Design Team, City Agencies, Utility Agencies etc.) on all retail & office projects. The ideal candidate must have an understanding of interior design, architecture, MEPS, plan check & permitting. The candidate should be comfortable in a professional office environment, as well as in the field on a construction site


ESSENTIAL FUNCTIONS
  • Assume responsibility and be fully accountable for the successful outcome of the project.
  • Interface with architects, engineers, public agencies and contractors with a full understanding of their interests and agendas.
  • Assist other members of the Development team in completing their tasks and achieving our common goals.
  • Work with city building and planning departments to facilitate the plan check, permitting and inspection processes.
  • Other duties as directed, including but not limited to filing and documentation


MINIMUM REQUIRED QUALIFICATIONS
  • A degree in Architecture, Construction Management or equivalent work experience.
  • The ability to create good relationships between the Landlord/Owner and the Tenant/Client.
  • Excellent organizational and documentation skills. Including the ability to be positive, optimistic and the ability to change directions quickly.
  • The ability to read and review architectural, engineering, millwork and signage plans.
  • The ability to communicate effectively on all technical levels with the ability to multitask.
  • An understanding of State and Local codes and Governmental Agency requirements, including but not limited to Parking Requirements, Handicap Requirements, and Health Department requirements.
  • A thorough knowledge of construction and the ability to communicate effectively on multiple construction sites.
  • An understanding of construction budgeting and cost.
  • Ability to multi-task, prioritize workload and understand the importance of follow-up.


$85,000 - $90,000 a year

Caruso is an equal opportunity employer.  We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities.  We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.  

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Average salary estimate

$87500 / YEARLY (est.)
min
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$85000K
$90000K

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What You Should Know About Manager, Tenant Services, Caruso

At Caruso, we’re on the lookout for an enthusiastic and skilled Manager of Tenant Services to join our Corporate Headquarters team. If you thrive on building connections and enjoy dynamic project environments, this role could be perfect for you! As the Manager of Tenant Services, your journey will start from the Lease execution phase and carry through to the exciting completion of Tenant Improvement Projects. Your primary responsibility will involve bridging the gap between the Landlord and the Tenant, ensuring all parties feel supported every step of the way. You'll collaborate closely with diverse internal teams like Leasing, Development, Design, and Construction, as well as external partners including Tenant Representatives and City Agencies. A passion for interior design and architecture, along with a strong understanding of MEPS, is essential. As you navigate through professional office settings and bustling construction sites, your organizational skills and proactive demeanor will shine! You’ll be the go-to person for assisting with everything from project planning to city permitting processes. Plus, with a competitive salary that ranges from $85,000 to $90,000 a year, you’ll find a rewarding career that celebrates diversity and offers an inclusive workplace where everyone can flourish. Ready to make an impact? Join us at Caruso and embark on a fulfilling career path together!

Frequently Asked Questions (FAQs) for Manager, Tenant Services Role at Caruso
What qualifications do I need to be a Manager of Tenant Services at Caruso?

To successfully qualify for the Manager of Tenant Services position at Caruso, you should hold a degree in Architecture, Construction Management, or have equivalent work experience in the field. Familiarity with construction processes, architectural plans, and local building regulations is essential for effectively carrying out the responsibilities of the role.

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What does the role of a Manager of Tenant Services at Caruso involve?

As a Manager of Tenant Services at Caruso, your primary responsibility involves serving as a crucial link between the Landlord and Tenant. You'll be accountable for the successful execution of Tenant Improvement Projects, coordinating with a variety of stakeholders, including architects, contractors, and city agencies to ensure smooth project progress and compliance.

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How does a Manager of Tenant Services interact with construction and design teams at Caruso?

In the Manager of Tenant Services role at Caruso, you will engage regularly with construction and design teams by reviewing architectural and engineering plans, facilitating communication, and ensuring that all parties are aligned with the project goals. Your ability to foster relationships will be key in managing their interests and ensuring project success.

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What skills are necessary for a successful Manager of Tenant Services at Caruso?

Key skills for a successful Manager of Tenant Services at Caruso include excellent organizational abilities, strong documentation skills, effective communication across various levels, and an understanding of construction budgeting. A positive mindset and adaptability in a fast-paced environment will also serve you well in this role.

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What is the salary range for a Manager of Tenant Services at Caruso?

The salary range for the Manager of Tenant Services position at Caruso is between $85,000 and $90,000 annually. This competitive package reflects the importance of your role and the value we place on your contributions to our projects and team.

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Common Interview Questions for Manager, Tenant Services
How do you prioritize tasks as a Manager of Tenant Services?

In the role of a Manager of Tenant Services, prioritization is key. Start by identifying urgent tasks, such as deadlines related to permits or inspections, and then organize other responsibilities around them. Maintain a to-do list and regularly communicate with your team to ensure nothing important slips through the cracks.

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Can you describe a time you resolved a conflict between the Landlord and Tenant?

When handling conflicts between the Landlord and Tenant, I focus on effective communication and understanding both perspectives. For instance, I once mediated a disagreement over construction timelines by organizing a meeting where each side could express concerns while I facilitated a solution that met both parties' needs.

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What experience do you have with project management tools?

I have used various project management tools such as Trello and Asana. These tools help me track progress, assign tasks, and ensure transparency among team members. I believe that staying organized using digital tools enhances communication and streamlines workflow.

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How would you approach a situation where a project is falling behind schedule?

If a project is falling behind, my first step would be to investigate the root cause of the delay. Then, I would engage the stakeholders involved to brainstorm solutions, adjust timelines if necessary, and ensure clear communication to avoid further issues. Flexibility and proactive problem-solving are vital.

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What measures do you take to ensure compliance with local building codes?

To ensure compliance with local building codes, I stay updated on relevant regulations and often work directly with city planning and building departments. When reviewing plans, I look for adherence to all applicable codes and involve experts when necessary to confirm compliance before proceeding with any project.

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How do you manage multiple projects simultaneously?

Managing multiple projects requires meticulous organization and prioritization. I utilize project management software to track progress and deadlines, delegating tasks when appropriate while checking in regularly for updates. This keeps projects on track and identifies potential issues before they escalate.

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What role do you see communication playing in your job?

Effective communication is fundamental in the role of a Manager of Tenant Services. I believe that clear and timely communication fosters collaboration, minimizes misunderstandings, and aligns all parties towards common project goals. Regular updates and open channels for feedback are essential.

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How do you handle last-minute changes to project plans?

Last-minute changes are part of the dynamic world of real estate management. I approach these changes by assessing their impact on the project timeline and stakeholders. Keeping a flexible mindset and promptly communicating these updates to all involved helps minimize disruption and align everyone toward a quick resolution.

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What experience do you have with tenant improvement projects?

I have extensive experience with tenant improvement projects, ranging from coordinating design reviews to managing construction timelines. My role has involved working closely with design teams, contractors, and tenants to ensure projects are completed on time and within budget while meeting all agreed specifications.

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Describe your understanding of MEPS systems in construction.

MEPS stands for Mechanical, Electrical, Plumbing, and Safety systems, which are crucial in any construction or tenant improvement project. Understanding these systems allows me to effectively collaborate with engineers and designers to ensure that all aspects of a project meet compliance and functional requirements.

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Full-time, on-site
DATE POSTED
April 8, 2025

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