Principal Software Engineer - E2E Service Journeys

Principal Software Engineer (Dot Net, FullStack, AWS & Azure)

• You are a problem solver with a strong background in software engineering

• We are a growing team within the bank and constantly involved in industry changing solutions

• Together we will build tomorrow’s bank today, using world-leading engineering, technology, and innovation 

Do work that matters

We are seeking a highly skilled Principal Software Engineer to join our fast-paced team. As a Principal Software Engineer, you will play a key role in driving the technical direction of our E2E Service Journey GenAI Implementation, with a primary focus on system architecture and design, implementation of best practices and reusable patterns, and endorse new designs and patterns for wider usage in this fast-moving space.

You will work closely with cross-functional teams to develop scalable solutions using a wide tech stack. The ideal candidate will have a strong background in software engineering, exceptional problem-solving skills, and a passion for building robust systems.  

See yourself in our team:

As a member of the Retail Technology (Everyday Banking Domain), you will contribute to the technology products and services we deliver, from architecture, technical design and coding to deployment to operation. Your work will support the E2E Service Journey crew, that is responsible for the Disputes Journey, the Deceased Estates and Authorities Journeys. We are dedicated to providing the best service in the moments that matter.

The Disputes value stream works together with many other teams including Fraud, Operations, frontline, Digital and Data & analytics to ensure a world class experience for customer who have experienced unauthorised (fraud) transactions or authorised transactions with a negative outcome (e.g. goods/services were not received or not as described). The disputes value stream has also been the first area in the bank to build and implement a GenAI solution to support customers in lodging a dispute.

Key Responsibilities:

• Lead, develop and deploy high quality software solutions with comprehensive test coverage.

• Analyse business objectives and identify functional and non-functional requirements.

• Design and implement technical solutions for functional and non-functional requirements.

• Provide accurate estimates for the development effort for new features.

• Continuously improve and improvise to find the best solutions for business and technical teams

• Provide mentoring and technical assistance to other members of the team.

• Work well with different team members whilst practicing knowledge sharing and T-shaping

• Apply and promote industry best patterns and practices with focus on test automation.

• Take ownership of initiatives and assets and follow up to provide highest quality of customer service

• Contribute to the strategic engineering goals within own team / platform  

We’re interested in hearing from people who:

• Have Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

• Are curious, life-long learners

• Can Influence the future of the company’s technology estate every day

• Can create a culture focussed on accelerating the adoption of new and emerging technologies

Technical Skills:

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;

• Experience: 15+ years of industry experience in enterprise-level engineering.

• Artificial Intelligence: Experience and interest in AI technologies, particularly around tooling enhancements will be valued.

• Expertise with API specification, design, registration and tooling (eg OpenAPI, Kong)

• Experience in distributed, low latency environments.

• Language orientation: Experience on C#, .NET Framework Core, essential. SOAP/REST APIs, Microservices and containerisation a plus. Node, Python and scripting knowledge useful

• Soft skills: Excellent communication skills. Working experience with Agile methodologies.

• Cloud: Experience on cloud migrations and deployment, with preference for AWS Cloud

• Data engineering: expertise in building a data lake using real-time and near real-time services, along with data transformation, aggregation, and offering through API endpoints

• CI/CD: expertise with usage and configuration of fully automated pipelines is useful. This includes GitHub Actions, Artifactory and Azure DevOps. 

• DevOps: Familiarity with DevOps-managed environments. Specifically, around observability tools (Splunk, Grafana, Promethius, PagerDuty)

• Test Automation: Unit/Integration/Acceptance/Performance testing experience in API.

• Security: Defence in depth, including identity management, encryption and public cloud security obligations

• Databases: Relational databases (e.g. Postgres / Oracle), as well as data warehousing and No-SQL databases (MongoDB). 

• Familiarity in event-driven architectures (Kafka, MQ) and orchestration (Apache Camel, Temporal, Mulesoft)

Working with us:

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!