Regional Director, Outreach (North Texas / New Mexico)

As a Regional Director, Outreach at Charlie Health, your primary responsibilities include managing outreach efforts across North Texas and New Mexico, leading a team of Outreach Directors and Managers, and achieving admissions goals. You'll be instrumental in building relationships with clinical partners and patient referral sources, ensuring the effective delivery of our mental health programs, and identifying community needs that align with our mission.

To qualify for the Regional Director, Outreach role at Charlie Health, candidates should possess 10+ years of business development experience, with at least 3 years in a sales leadership capacity. Specific experience in behavioral health or healthcare is preferred. Additionally, strong interpersonal skills, a track record of managing teams, and the ability to analyze and report on sales metrics are vital for this role.

The Regional Director, Outreach plays a crucial role in helping Charlie Health achieve its mission of providing life-saving mental health treatment. By establishing connections with referral sources and clinical partners, you'll facilitate admissions for youth in need and promote awareness of our effective virtual programs. Your leadership will directly impact outreach performance and the reach of our innovative services.

At Charlie Health, the environment is one of collaboration and support. As a Regional Director, you will work with a passionate team that values connection, curiosity, and commitment. The workplace culture is designed to inspire hope and persistence, allowing you to thrive while contributing to meaningful change in mental health care.

Charlie Health offers a comprehensive benefits package for full-time employees, which includes competitive base compensation ranging from $114,000 to $150,000 and potential performance-based bonuses. The company also emphasizes a healthy work-life balance with flexible work arrangements, professional growth opportunities, and a commitment to nurturing an inclusive workplace where all employees have a voice.

To effectively achieve admissions goals, I would first analyze current performance metrics and set realistic targets. I would establish strong relationships with key referral sources and clinical partners, providing them with the information and support they need to refer at-risk youth to our programs. Regularly tracking our outreach efforts and pivoting strategies based on feedback would also be essential.

In my previous roles, I managed teams in dynamic healthcare environments, focusing on continuous development. I prioritize mentorship and regular feedback while empowering my team members to take initiative. I also foster an open communication environment to ensure everyone feels comfortable sharing ideas and concerns, which ultimately enhances team performance.

Building relationships with clinical partners requires a tailored approach; I would utilize existing networks and consider hosting educational events to engage partners. Develop clear communication lines and demonstrate the value of collaboration through case studies or testimonials from clients who have successfully benefited from our services would also be critical.

Challenging market conditions can be daunting, but I maintain motivation by focusing on the mission and success stories from clients. Utilizing data to guide decision-making and staying flexible to adjust strategies provides a sense of empowerment. I also believe in fostering a supportive team culture that encourages resilience and collaboration.

Assessing outreach strategies' effectiveness involves regular review of KPIs, client feedback, and outreach team performance. I would establish a framework for data collection and analysis to ensure we adapt to ever-changing market dynamics. I would hold regular meetings for transparent discussions around what works and what needs improvement.

The most important quality for a Regional Director, Outreach is unwavering commitment to the mission—transforming lives through effective mental health treatment. This includes empathy, a strong consultative approach, and the ability to inspire a team to rally behind shared goals, all while being adaptable to the needs of the region.

Prioritizing assessments and referrals starts with understanding the unique needs of each demographic within the region. I would work to streamline our process and identify key referral sources that serve specific populations, ensuring that we can meet their needs effectively and efficiently while continuously analyzing our impact.

In a previous role, we faced substantial market entry barriers. I facilitated team brainstorming sessions to generate creative solutions, divided tasks based on team strengths, and maintained an open channel of communication. As a result, we not only entered the market seamlessly but also exceeded our first-quarter projections.

Ensuring accountability involves regular performance reviews and setting clear expectations. I would implement a shared KPI dashboard to visualize progress, coupled with regular one-on-one check-ins to discuss achievements and obstacles. Recognizing efforts and providing constructive feedback helps maintain motivation and a sense of ownership within the team.

To stay on top of trends in mental health care, I actively participate in relevant workshops, webinars, and conferences. I also subscribe to leading industry publications and engage with thought leaders on platforms like LinkedIn to gain insights on innovative practices. This continuous learning allows me to adapt our outreach strategies effectively.