AVP, Field Sales Sr Officer (Palm Beach & St. Lucie market) - Remote

The AVP, Field Sales Sr. Officer at Citi plays a crucial role in driving sales and enhancing customer relationships within the Palm Beach & St. Lucie market. Responsibilities include promoting credit awareness, analyzing market trends, developing strong relationships with local partners, attending partner meetings and industry events, and providing excellent service support to clients. This position necessitates a combination of strategic thinking and strong communication skills.

Citi seeks candidates for the AVP, Field Sales Sr. Officer role who possess a bachelor's degree or equivalent experience, along with 5-8 years of relevant experience in sales. Previous field sales experience is a plus, and familiarity with the retail environment will be beneficial. Potential candidates should be skilled in problem-solving and able to effectively communicate their strategies and solutions.

The AVP, Field Sales Sr. Officer position at Citi requires frequent travel, estimated at about 75% of the time. This travel involves engaging with local partners and attending various industry-related events in order to enhance sales performance and regional engagement.

An AVP, Field Sales Sr. Officer at Citi has a robust career trajectory that opens doors for further advancement within the Consumer Sales team. With a focus on strategic sales initiatives and relationship management, individuals can progress to higher leadership roles within the organization as they demonstrate their skills and achieve sales targets.

As an AVP, Field Sales Sr. Officer at Citi, you will access a comprehensive benefits package including competitive salary, medical, dental, and vision coverage, a 401(k) plan, life insurance, and wellness programs. Additionally, Citi offers paid time off, including vacation, sick leave, and holidays, ensuring a balanced work-life dynamic.

To build strong client relationships as an AVP, Field Sales Sr. Officer, I focus on understanding their unique needs and tailoring my approach accordingly. This involves active listening, regular communication, and follow-ups to ensure they're satisfied with our solutions. Establishing trust is paramount, thus being transparent and reliable in interactions plays a significant role.

My approach to analyzing market trends involves utilizing both company reporting and ad-hoc analyses. I keep a close eye on performance metrics, competitor behaviors, and consumer feedback. By synthesizing this data, I can identify opportunities for growth and potential risks, allowing me to make informed strategic decisions.

In my previous roles, I worked extensively with various financial products, including credit solutions tailored to client needs. I have developed a comprehensive understanding of how these products function, the regulatory landscape surrounding them, and best practices for ensuring compliance. This knowledge helps me effectively communicate the benefits of our offerings to potential clients.

When faced with challenges in meeting sales targets, I adopt a strategic approach that involves reassessing objectives, identifying obstacles, and iterating my strategy accordingly. I collaborate closely with teammates and leverage market insights to pivot efforts towards high-potential areas, ensuring that we remain on target to achieve our goals.

In a prior role, I encountered a conflict with a partner regarding the terms of a sales agreement. I approached the situation by first listening to their concerns and acknowledging their perspective. We then collaboratively discussed and negotiated terms that aligned with both parties' objectives, ultimately strengthening the partnership and improving future collaborations.

I believe in a hands-on training approach that empowers team members through mentorship and real-world experience. I conduct regular training sessions focusing on financial products and sales techniques and encourage team collaboration through role-playing scenarios. Feedback is essential, and I ensure to provide constructive insights that help them refine their skills.

To ensure compliance, I prioritize continuous education and training on applicable laws and regulations related to sales and financial products. I make it a habit to regularly review policies and seek legal counsel when necessary. Additionally, I emphasize ethical sales practices among my team and foster a culture of accountability.

My experience with partner management includes building and nurturing strong relationships with key stakeholders, understanding their business needs, and collaborating to drive mutual growth. By fostering open lines of communication and establishing trust, I've been able to enhance performance and satisfaction on both sides.

Staying motivated in a remote setting requires discipline and structure. I set clear daily goals, maintain a dedicated workspace, and use technology to stay connected with my team. Regular check-ins and virtual collaboration sessions keep me engaged and accountable, ensuring I don’t lose sight of our objectives.

When evaluating sales performance, I focus on key metrics such as conversion rates, customer acquisition costs, and overall revenue generated. Additionally, client satisfaction scores and retention rates are vital, as they provide insights into the effectiveness of our sales strategies and the health of our client relationships.