Data Center Operator

OverviewBrief Job Description (essential functions of the job):The City of Boston’s Department of Innovation and Technology is seeking a Data Center Operator to join our Infrastructure Team.ResponsibilitiesJob Responsibilities:Under the general supervision of Manager or Assistant Manager of Operations, responsibilities include:• Printing of reports, notices, and billing.• Escalation of troubles to DoIT Management.• Basic troubleshooting of technical issues.• System alert monitoring.• Password resets.• Other related duties as required.Minimum Entrance QualificationsMinimum Entrance Qualifications:• Must be technically literate and willing to learn.• A high school diploma required; an associate's or bachelor's degree is preferred.• Able to move objects (such as computer paper) weighing 50 pounds or more.• Experience entering data or information into a terminal, PC, or keyboard device.• Able to do job duties by learning through job-related materials and primarily through oral instruction and observation.• Experience using Google Suite and Microsoft Office.• Experience operating Xerox printers and their commands.• Ability to act independently to interpret computer-issued error messages and take appropriate action.• Ability to follow written and oral instructions to ensure the operation of the City's computer room equipment and to prepare and maintain logs and records.• Must be willing to work Days/Nights, weekends, and holidays when required.• Experience working with enterprise ticketing systems.• Must be detail-oriented and able to consistently follow established processes and procedures.• Must possess strong people interaction skills, including good customer service and telephone skills, as well as oral and written communication skills.• Working knowledge & experience working with PC Hardware, Apple Products, & Software applications.• Ability to respond to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into DoIT's ticketing system of record.• Ability to document, track, and monitor technical problems to ensure a timely resolution.• Ability to support and troubleshoot software and hardware problems for end-user applications and systems including but not limited to operating systems (e.g., Windows, Apple, iOS, Android), common productivity tools (e.g., Microsoft Office, GSuite/Google Apps), print drivers, web browsers, network and file shares, and other tools/systems as required.• Ability to perform computer administrative tasks for callers that may include but are not limited to resetting passwords, unlocking accounts, and troubleshooting other routine and/or semi-routine user computer issues.• Ability to provide timely, professional, accurate, and courteous customer support to all callers while attempting first-call resolution to problems.• Ability to run periodic system monitoring scripts to validate applications & services are running.Boston Residency RequiredTerms:Union/Salary/Grade: SEIU / RL-15Hours per week: 35