DSP CLERK

As a DSP Clerk at Customized Assistance Services, your main responsibilities include maintaining the DSP tracking system by entering and updating client information, managing appointment logs, answering client inquiries, and handling SSA appeal packets. You'll also be crucial in maintaining organized records and verifying client eligibility through various systems.

To qualify for the DSP Clerk position at Customized Assistance Services, candidates must possess a four-year high school diploma or its educational equivalent and at least one year of satisfactory clerical experience. A key requirement is the ability to type a minimum of 100 keystrokes per minute.

Essential skills for a DSP Clerk at Customized Assistance Services include strong organizational abilities, effective communication, clerical proficiency, and familiarity with data entry systems. Additionally, a commitment to client support and teamwork is crucial in this role.

The work environment for a DSP Clerk at Customized Assistance Services is collaborative and dynamic, focusing on providing support to clients with health and mental health challenges. The team is dedicated to fostering an inclusive atmosphere where employees can thrive and contribute to meaningful change.

The DSP Clerk role is essential in ensuring that clients at Customized Assistance Services receive timely and accurate support. By managing case information and facilitating communication, the DSP Clerk helps clients gain access to necessary services, contributing significantly to their health and well-being.

When answering this question, highlight your previous clerical experience, mentioning specific tasks you performed, such as data entry, record maintenance, or client communication. Emphasize your attention to detail and organizational skills, as they are of utmost importance in this role.

Discuss your approach to handling phone inquiries with professionalism and compassion. Explain how you listen actively, ensure you understand the client’s needs, and provide accurate information or direct them to the appropriate resources, showcasing your communication skills.

In your response, describe your systematic approach to organizing files—emphasize techniques like digital file management or physical filing systems. Talk about your commitment to accuracy and how you double-check your work to avoid errors.

Explain your time management strategies, such as prioritizing tasks, setting deadlines for yourself, and using tools like calendars or task lists to ensure that you meet deadlines while maintaining a high level of productivity.

Provide a specific example that demonstrates your problem-solving skills and ability to remain calm under pressure. Highlight how you listened to the client's concerns, addressed their issue, and followed up to ensure their satisfaction.

Discuss your experience with data entry systems, emphasizing accuracy and speed. Mention any specific systems you've used and how you've ensured that the data entered is correct and kept up to date, which is crucial for the DSP Clerk role.

Answer this question by demonstrating your knowledge of the organization's mission to assist individuals with health and mental health issues. Share your passion for this mission and how your values align with the work CAS does.

Express your enthusiasm for the role and the opportunity to make a difference in clients' lives. Mention specific aspects of the job that attract you, such as the supportive team environment or the chance to work on meaningful projects.

Discuss your understanding of confidentiality protocols and the importance of client privacy. Explain the steps you would take to secure records, such as limiting access to sensitive information and following relevant legal guidelines.

State that you believe the most important quality for a DSP Clerk is empathy, as this role involves direct interaction with clients facing challenges. Highlight that understanding and compassion are key to providing the best support possible.