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Staff Analyst

Job Description

In order to be considered for this position candidate must be serving in the title of Staff Analyst, or be reachable on Civil Service list, Exam# 9008/3116, or be eligible under the 55a program.
Please indicate this on your resume or cover letter.

Parking Operations, Planning and Analysis is seeking to hire a capable, confident and dedicated Staff Analyst Level 2 reporting to the Deputy Director of Operations Review. Operations Review is responsible for conducting operational assessments of Parking Operations, Planning and Analysis (POPA) Groups and the development of Standard Operating Procedures (SOPs). Under the direction of the Management Auditor Level 2 and the Deputy Director of Operations Review, the Staff Analyst Level 2 will be responsible for developing Standard Operating Procedure (SOPs) manuals of programs, functions, operations and management’s systems and procedures within Parking Operations to ensure that programs and objectives are accomplished effectively and efficiently; liaison between different work groups to schedule meetings, interviews and walkthroughs and obtain documentation; responsible preparing memos, updating spreadsheets and preparing work flow diagrams of current Unit processes. The selected candidate will assist in performing research and developing the background information for future planned reviews and assist on developing with the Planning document. May supervise work when the supervisor is not available. Assist in performing comprehensive reports of findings and makes recommendations for improved efficiency. The selected candidate will also assist the Deputy Director with special projects, which may include updating planning documents and preparing various reports and also assist the Management Auditor in coordinating the request for payment card industry (PCI) documentation. The candidate must be a highly motivated individual with demonstrated excellent interpersonal, multitasking abilities and MS Suite proficiencies.

POPA is a multi-tasked, revenue generating operation of the Department of Transportation. Revenue in the forms of coins, cash, credit cards, checks and pre-paid debit cards are generated annually in excess of $258 million. Additionally, the Bureau’s assets; meters, permits, keys, vehicles, security related business products, database and inventory systems, personnel, equipment of value in excess of $90 million must be evaluated and protected against risk.


This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.


All resumes are to be submitted electronically using one of the following methods:
Please go to www.nyc.gov/careers/search and search for Job ID#:707428
Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet and follow the Careers Link and search for Job ID #:707428
No phone calls, faxes or personal inquiries permitted.
Only applicants under consideration will be contacted.
Most public libraries have computers available for use.
Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval.
For more information about DOT, visit us at: www.nyc.gov/dot.


Hours/Shift: 35 Hrs./ Shift TBD


Salary: $70,310 / $80,856 - $90,049

STAFF ANALYST - 12626

Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$80179.5 / YEARLY (est.)
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$70310K
$90049K

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What You Should Know About Staff Analyst, City of New York

We're excited to welcome a new Staff Analyst to our dynamic team at the Parking Operations, Planning, and Analysis (POPA) division in Queens, NY! As a Staff Analyst Level 2, you will play a vital role in our mission to ensure efficient operations in a multi-tasked environment generating significant revenue. Your main responsibilities will involve developing Standard Operating Procedures (SOPs) under the guidance of our Management Auditor and Deputy Director. You'll have the chance to engage with various workgroups to facilitate meetings, document current operations, and prepare comprehensive reports that highlight areas for improvement. This position offers a blend of research, coordination, and analytical tasks, making it perfect for someone who thrives in a collaborative setting. Additionally, you may supervise tasks in the absence of a supervisor and engage in special projects to support our objectives. With an annual revenue exceeding $258 million, you will be an integral part of maintaining the systems and processes that protect our assets valued at over $90 million. If you're motivated, have strong interpersonal skills, and are proficient in the MS Suite, we encourage you to apply! We also value work-life balance with the option for remote work up to two days a week, making this position even more appealing. So, if you’re looking for a fulfilling opportunity where your analytical skills can shine, this is the perfect spot for you at NYC DOT!

Frequently Asked Questions (FAQs) for Staff Analyst Role at City of New York
What are the main duties of the Staff Analyst at POPA?

As a Staff Analyst at the Parking Operations, Planning, and Analysis (POPA) division, your main duties will include developing Standard Operating Procedures (SOPs), conducting operational assessments, and preparing comprehensive reports of findings. You'll assist in coordinating inter-departmental activities and liaising with team members to gather information essential for operational improvements.

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What qualifications are needed for the Staff Analyst position at NYC DOT?

To qualify for the Staff Analyst position at NYC DOT, candidates must hold a master's degree in a related field or a bachelor’s degree with two years of relevant professional experience. Alternatively, education and experience can be combined in various ways, including a high school diploma with six years of satisfactory experience. A strong background in budget administration, operations research, and program evaluation is advantageous.

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Is remote work an option for the Staff Analyst position in Queens?

Yes! The Staff Analyst position allows for remote work up to two days per week as part of the Remote Work Pilot Program, providing you flexibility while working with the Parking Operations, Planning, and Analysis division at NYC DOT.

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How does the Staff Analyst contribute to the efficiency of Parking Operations?

The Staff Analyst contributes to the efficiency of Parking Operations by developing SOPs and conducting assessments to identify areas for improvement. By preparing detailed reports and making recommendations based on comprehensive data, the Analyst ensures that the division meets its operational goals effectively.

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What career development opportunities exist for a Staff Analyst at NYC DOT?

At NYC DOT, a Staff Analyst has numerous opportunities for professional development, including involvement in special projects, potential supervision responsibilities, and cross-departmental collaboration. This role allows you to expand your skill set further while contributing to vital operations within the department.

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Common Interview Questions for Staff Analyst
How would you approach developing Standard Operating Procedures?

When developing Standard Operating Procedures, I would begin by assessing current operations to identify gaps or inefficiencies. Gathering input from stakeholders through interviews and collaborative meetings is crucial to ensure the SOPs are comprehensive and user-friendly.

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Can you describe your experience with operational assessments?

In my previous roles, I've conducted operational assessments by analyzing workflows, documenting processes, and gathering relevant data to identify areas for improvement. I use both qualitative and quantitative methods to present my findings effectively.

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What skills do you consider essential for a Staff Analyst?

Key skills for a Staff Analyst include strong analytical abilities, effective communication skills, proficiency in MS Suite, and excellent interpersonal skills. These skills enable one to collaborate with teams and present findings and recommendations persuasively.

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Describe a time you had to handle multiple priorities. How did you manage?

In my past experience, I often faced overlapping deadlines. To manage this, I prioritized tasks based on urgency and importance, used a time management tool to keep organized, and communicated proactively with stakeholders about timelines and expectations.

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Why do you want to work for NYC DOT as a Staff Analyst?

I am passionate about contributing to essential public services and see the Staff Analyst role as a unique opportunity to apply my skills to improve operational efficiency in a rewarding environment like NYC DOT, which serves millions of residents.

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How do you stay current with industry trends and best practices?

I stay updated by regularly reading industry-related publications, attending webinars, and networking with professionals in the field. Continuous learning is essential, and I actively seek resources that enhance my knowledge and skills.

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What methods do you use for preparing reports?

I begin preparing reports by gathering and analyzing data to present clear findings. I structure reports logically, use visual aids to enhance understanding, and ensure that all recommendations are actionable and supported by evidence.

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How would you handle a disagreement with a colleague regarding a project?

In the event of a disagreement, I would approach my colleague calmly, listen to their perspective, and express my own views objectively. Collaboration is key, and I believe finding a common ground through open dialogue benefits the project's success.

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How would you contribute to improving the efficiency of your team as a Staff Analyst?

To improve team efficiency, I would analyze existing processes, encourage open communication regarding barriers, and work together to implement streamlined procedures based on team input. Engaging team members in the change process helps foster ownership and commitment.

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What do you think is the most critical quality for a Staff Analyst?

I believe the most critical quality for a Staff Analyst is the ability to synthesize complex information and present it in a digestible way. This ensures that stakeholders can understand key findings and take informed action based on the insights provided.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 20, 2025

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