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Enterprise Account Director - Talent Solutions - job 1 of 2

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in London. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.  

We are looking for an Enterprise Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within the Enterprise sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. You possess a strategic approach to selling and strive to meet/exceed revenue goals, will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.  

Responsibilities:  

  • Research Customer’s business and prepares thoughtful questions and insights in advance of customer meetings.  

  • Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail  

  • Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization  

  • Shifts communication style and content to fit the needs of different stakeholders  

  • Leads with Solutions, not products, when making recommendations aligned to Customer objectives 

  • Sells with Integrity  

  • Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together  

  • Thinks commercially and applies business acumen when crafting & negotiating commercial agreements  

  • Uses data and insights to support investment recommendations or overcome customer objections  

  • Proactively mitigates churn risk by adopting a smart, customer-centric approach  

  • Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI  

  • Drives Customer growth by proactively identifying opportunities to deliver greater customer value  

  • Applies business acumen in Account Planning by considering economic, industry, and company factors with a customer-centric lens  

  • Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy  

  • Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success 

  • Practices humility and asks for help from colleagues when faced with a challenge or unknown 

  • Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment  

  • Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles.  

Qualifications

Basic Qualifications:  

  • 5+ years of applicable sales experience.

  • Fluent in English  

Preferred Qualifications:  

  • Experience with SaaS platform selling  

  • Knowledge of software contract terms and conditions with the ability to create fair transactions  

  • Strong negotiation and accurate forecasting skills  

  • Experience carrying a revenue target with the ability to develop compelling strategies that deliver results  

  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment  

  • Ability to gather and use data to inform decision making and persuade others  

  • Ability to assess business opportunities and read prospective buyers  

  • Ability to orchestrate the closure of business with an accurate understanding of prospect needs  

  • Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors  

Suggested Skills:  

  • Communication
  • Negotiation
  • Forecasting 
  • Pipelining

Additional Information

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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What You Should Know About Enterprise Account Director - Talent Solutions, LinkedIn

Are you ready to take your career to the next level as an Enterprise Account Director at LinkedIn? Based in the vibrant city of London, this position offers a unique hybrid work option, allowing you to find the perfect balance between home and office life. At LinkedIn, we’re all about creating economic opportunities, and as part of our Talent Solutions team, you’ll be the trusted adviser that helps major clients harness the power of our solutions. Your primary focus will be on cultivating strong relationships with various stakeholders in the Enterprise sector, ensuring their goals are met and providing strategic guidance. You’ll dive deep into each customer’s business, using your excellent communication skills to ask insightful questions and uncover their true challenges. Driven to exceed revenue targets, you'll advocate for the client's needs while navigating the complexities of decision-making processes. Your talents in negotiation and your rich experience in SaaS will shine as you help clients maximize their ROI. This role is all about teamwork and collaboration, as you’ll partner with cross-functional teams to guarantee a seamless customer experience. We value a culture of trust, inclusion, and fun—where your professional growth is our priority. If you’re passionate about empowering clients and have a growth mindset, then this position at LinkedIn is your chance to make a real impact.

Frequently Asked Questions (FAQs) for Enterprise Account Director - Talent Solutions Role at LinkedIn
What are the main responsibilities of the Enterprise Account Director at LinkedIn?

The Enterprise Account Director at LinkedIn is responsible for building and managing relationships with multiple stakeholders across enterprise clients. The role involves a strategic focus on understanding customer needs, driving decision-making, and ensuring clients maximize the value of Talent Solutions. This includes proactively identifying growth opportunities, utilizing data insights to overcome objections, and crafting solutions that resonate with customer goals and objectives.

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What qualifications do I need to apply for the Enterprise Account Director role at LinkedIn?

To be considered for the Enterprise Account Director position at LinkedIn, candidates should have a minimum of 5 years of applicable sales experience, fluency in English, and preferably experience in selling SaaS platforms. Strong negotiation skills, business acumen, and the ability to manage high-level business in a competitive environment are essential for success in this role.

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How can I prepare for an interview for the Enterprise Account Director position at LinkedIn?

Preparing for an interview for the Enterprise Account Director role at LinkedIn involves understanding the company's culture, products, and the specific challenges faced by enterprise clients. Familiarize yourself with the Talent Solutions offerings, practice articulating how your past experiences relate to the responsibilities of the role, and develop compelling strategies to demonstrate your negotiation and forecasting skills.

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What kind of work environment can I expect as an Enterprise Account Director at LinkedIn?

As an Enterprise Account Director at LinkedIn, you can expect a hybrid work environment that encourages flexibility and collaboration. The company values a culture built on trust, care, and inclusion, providing a supportive atmosphere where teamwork is key, and your professional growth is prioritized.

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What skills are essential for an Enterprise Account Director at LinkedIn?

Key skills for the Enterprise Account Director at LinkedIn include excellent communication and negotiation abilities, strategic thinking, the capacity to analyze and utilize data for informed decision-making, and a strong understanding of SaaS products. Successful candidates should also be self-motivated, disciplined in account planning and forecasting, and capable of working collaboratively with cross-functional teams.

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Common Interview Questions for Enterprise Account Director - Talent Solutions
Can you describe your experience in handling enterprise-level accounts?

In answering this question, provide specific examples of how you've managed enterprise accounts, emphasizing your strategic approach, relationship-building skills, and any challenges you overcame. Highlight your ability to align your strategies with customer objectives and demonstrate how you’ve added value to your clients.

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How do you approach building relationships with customers?

Discuss your relationship-building strategies, focusing on the importance of understanding your customer's business, engaging in active listening, and fostering open communication. Share specific techniques you’ve employed to connect with various stakeholders at different levels within an organization.

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What is your strategy for meeting and exceeding revenue goals?

Outline your strategic approach to achieving revenue goals, including setting measurable objectives, leveraging data insights for decision-making, and utilizing a customer-centric approach to drive growth. Provide examples of how you've successfully met challenges and consistently achieved your targets in previous roles.

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How do you handle objections from potential clients?

Explain your method for managing objections, highlighting your ability to listen actively, empathize with the client's concerns, and use data to provide persuasive arguments. Include an example where you successfully turned an objection into an opportunity for further discussion.

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Describe a situation where you had to collaborate with cross-functional teams.

Share a specific instance where you worked with different departments to achieve a common goal. Discuss the dynamics of the collaboration, how you communicated effectively, and the positive outcome that resulted from that teamwork.

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What tactics do you use for successful territory management?

Discuss the importance of thorough territory planning, market research, and utilizing data to inform your outreach strategies. Highlight your ability to prioritize accounts based on potential value and tailor your approach to meet each client's needs.

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How do you stay informed about industry trends?

Describe the methods you utilize to stay updated on industry trends, such as reading relevant publications, participating in webinars, or networking with industry professionals. Emphasize your commitment to continuous learning and how this knowledge enhances your sales strategies.

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What role does data play in your sales approach?

Explain your belief in the power of data to inform your sales decisions, shape negotiations, and maximize client ROI. Provide examples of how you've used data analytics to assess opportunities and refine your strategies in past positions.

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Can you give an example of a challenging negotiation and how you handled it?

Share a detailed account of a challenging negotiation, focusing on the strategies you implemented, your preparation level, and the techniques that helped you achieve a successful outcome. Highlight your ability to remain calm and professional throughout the process.

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How do you prioritize your accounts?

Discuss your approach to account prioritization, emphasizing the use of data analysis to assess potential value and strategic alignment with your goals. Explain how you balance time between high-priority accounts and nurturing other relationships to ensure a well-rounded portfolio.

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Our mission is to create economic opportunity for every member of the global workforce and this vision connects our more than 16,000 employees in dozens of offices across five continents. It inspires us to invest in our talent, support career grow...

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Full-time, hybrid
DATE POSTED
December 5, 2024

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