IT Support Technician IV

About The Department of Computer Science

The Department of Computer Science is consistently ranked among the top in the United States. It offers comprehensive programs across undergraduate and graduate levels, including interdisciplinary degrees in areas like Cyber Criminology and Computational Biology. The department emphasizes the study of information systems within their broader social, cultural, economic, historical, legal, and political contexts. Understanding technology and its applications is central to the field, preparing students for diverse careers in academia, industry, and public service.

About The Information Technology Service Group

The Information Technology Service Group provides central services, infrastructure, and enterprise services. The ITSGs offer customized IT support to specific colleges and units, including the College of Engineering, Cornell Bowers College of Computing and Information Science, and Cornell Tech, working in partnership with CIT. Together, these groups provide a range of services such as applications and reporting, infrastructure, instructional support, desktop and network services, research computing, security, and web support.

The Opportunity

This position is part of the COE/Bowers/Tech IT Service Group, providing first-level support for desktop, network, and application issues. The role involves collaborating closely with faculty, students, and staff to understand and meet their IT needs. Support efforts are aimed at helping the COE, Bowers, and Cornell Tech communities achieve their academic goals. Strong communication and customer service skills are essential for success in this position.

Key Responsibilities:

• Provide technical support for Windows, Linux, and Mac systems, including installation, configuration, and troubleshooting.
• Configure and maintain network services, vended software, and file permissions.
• Administer Microsoft service solutions such as, Active Directory, SCCM, Exchange and related technologies.
• Implement and manage endpoint security practices following university guidelines.
• Support Mac OS X environments, ensuring compatibility and integration with Windows, Linux and university systems.
• Communicate effectively in both written and verbal forms with clients and team members.
• Collaborate with team members and work independently to meet project requirements.
• Deliver high-quality customer service and technical assistance to end users.
• Apply relevant computer science or information science knowledge, based on educational and/or professional experience.

What We Need 

A resume and cover letter are required for further consideration.

• Bachelor’s degree in Computer Science, Information Science, or a related field, with 2 to 4 years of relevant experience; or an equivalent combination of education and experience.
• Ability to understand and support the academic and technical needs of a diverse client base, including faculty, staff, and students.
• Experience configuring, maintaining, and troubleshooting desktop environments and general application support.
• Knowledge of network and server connectivity, including integration with Windows servers and faculty research group servers.
• Familiarity with operating systems such as Linux, Windows, and Mac OS, including installation and configuration.
• Understanding of and adherence to security protocols, university policies, and state/federal IT compliance requirements.
• Ability to support computing needs in labs, administrative offices, and research environments.
• Experience managing automatic updates, antivirus tools, backups, and documentation for disaster recovery
• Skills in IP management, network compliance checks, and coordination with security and networking teams.
• Strong documentation skills using tools like Confluence to ensure continuity of services.
• Willingness to contribute to projects, perform varied duties, and complete university-mandated trainings.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Possess MSCE or other Microsoft certification, and/or Red Hat or other UNIX certification.

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Core hours are Monday through Friday, 8:00 AM to 4:30 PM, with flexibility as needed. The final schedule will be established in collaboration with the supervisor.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
•  Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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EEEO Statement:

Cornell University's history of diversity and inclusion encourages all students, faculty and staff to support a diverse and inclusive university in which to work, study, teach, research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.