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Leasing Hub Associate - Greater Sandy Springs, GA Area

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

THIS IN NOT A COMMUNITY BASED LEASING ROLE.

 

As a Leasing Hub Associate, you help create energy and excitement around Cortland’s communities for future residents. You uncover their needs and match those needs with the perfect apartment home.

 

 

Roles You Will Play

The Brand Representative

 

  • Market Cortland to future residents getting them excited to learn more about our communities, culture, vision, and value proposition.
  • Advise prospective tenants of the features, benefits, pricing, and amenities of each individual community as a result of your in-depth market and community knowledge
  • Continually grow your skill set and understanding of Cortland thru participation in customized training and site visits

 

The Communicator

 

  • Nurture new leads from RealPage for the onsite leasing teams by receiving incoming calls, emails and text messages
  • Leverage your outbound sales skills nurture an average of 30 leads per day and generate new appointments at all of our communities
  • Foster an ongoing positive relationship with residents, onsite leasing teams and peers

 

The Impact You Can Make

 

  • Your onsite leasing teams are absolute rock stars because you’ve learned what’s important to future residents before they ever visit the community.
  • Occupancy is at an all-time high thanks to your ability to generate leads and book tours.
  • Residents are so overjoyed with the community you told them about, they might just become lifers.

Building Blocks of Success

  • Stellar 2+ years of customer service experience – preferably in sales experience
  • Demonstrated English or bilingual fluency
  • Excellent presentation, written, and verbal skills
  • Strong computer and typing skills
  • Proficient in OneSite software; L2L preferred

 

  • The pay range for the position is $25-27/hour; this position is not eligible for a bonus or incentive pay
  • This position is classified as hourly, non-exempt and is eligible for payment of time-and-one-half the regular rate of pay for hours worked over 40 in a week
  • Flexibility to work weekends and/or extended hours as needed

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

 

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

#LI-DNI

Average salary estimate

$54080 / YEARLY (est.)
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$52000K
$56160K

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What You Should Know About Leasing Hub Associate - Greater Sandy Springs, GA Area, Cortland

Are you passionate about real estate and love engaging with people? Join Cortland as a Leasing Hub Associate in the Greater Sandy Springs, GA Area, where your skills can shine in a role that isn't just about leasing but about creating connections! At Cortland, we’re not just about the status quo; we believe in innovation and finding solutions that drive our exponential growth in the multifamily sector. In this role, you will be our Brand Representative, sharing the excitement of our communities with future residents and matching their needs with the perfect apartment home. Your day will involve nurturing leads from calls, emails, and texts while leveraging your sales expertise to foster appointments and relationships. With room for professional growth through specialized training, you can build a fulfilling career with us. Your efforts will directly impact occupancy rates, ensuring that residents are thrilled with their new homes. We're looking for someone with a customer service background, ideally with 2+ years of experience, who possesses strong communication skills and is comfortable using OneSite software. If you’re ready to join a dynamic team dedicated to transforming lives through exceptional living experiences, Cortland is the place for you!

Frequently Asked Questions (FAQs) for Leasing Hub Associate - Greater Sandy Springs, GA Area Role at Cortland
What responsibilities does a Leasing Hub Associate at Cortland have?

As a Leasing Hub Associate at Cortland, your main responsibilities include representing our brand to prospective residents, nurturing leads from RealPage, and utilizing your sales skills to create meaningful connections. You'll provide detailed information on our communities' features, benefits, and pricing, ultimately helping future residents find the perfect apartment home.

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What qualifications do I need for the Leasing Hub Associate position at Cortland?

To apply for the Leasing Hub Associate position at Cortland, you should have 2+ years of customer service experience, preferably in sales. Strong communication skills, both verbal and written, are essential, along with proficiency in OneSite software. Being proactive and adaptable in your approach will also be beneficial!

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How does Cortland support the growth of their Leasing Hub Associates?

Cortland is committed to your professional growth. As a Leasing Hub Associate, you'll engage in customized training sessions and have opportunities for site visits, allowing you to deepen your understanding of the company’s culture and communities, ultimately enhancing your skills and career path!

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What is the work schedule like for Leasing Hub Associates at Cortland?

The work schedule for Leasing Hub Associates often includes flexibility for weekends and extended hours as needed. This adaptability is key to dealing with a variety of prospective resident inquiries and ensuring their needs are met in a timely manner.

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What is the pay range for the Leasing Hub Associate position at Cortland?

The pay range for the Leasing Hub Associate role at Cortland is between $25-$27 per hour. This position is hourly and non-exempt, which means you'll also be eligible for overtime pay for hours worked over 40 in a week.

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Common Interview Questions for Leasing Hub Associate - Greater Sandy Springs, GA Area
How would you approach nurturing leads as a Leasing Hub Associate?

In nurturing leads, I would first categorically prioritize responses by urgency and follow up promptly. Using a personalized approach, I’d ensure each interaction feels valued, showcasing my knowledge of Cortland's offerings and finding ways they align with the leads' needs.

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What strategies would you employ to market Cortland's communities effectively?

To market Cortland’s communities, I'd leverage social media and direct communication to share compelling stories and visuals of our properties. Engaging content that resonates with potential residents through testimonials and showcasing community events can create excitement around living at Cortland.

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Can you describe your customer service experience and how it relates to the Leasing Hub Associate role?

My customer service experience has taught me the importance of active listening and empathy. In the Leasing Hub Associate role, I would apply these skills to understand prospective residents’ needs better, ensuring a personalized and positive experience throughout their leasing journey.

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What do you believe sets Cortland apart from other multifamily companies?

Cortland’s commitment to innovation and creating exceptional living experiences sets it apart. The emphasis on personal connections with residents and a culture that welcomes diverse perspectives are pivotal aspects that create a compelling environment for employees and residents alike.

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How would you handle challenging situations with prospective residents?

In challenging situations, I would stay calm and listen carefully to the resident’s concerns. Understanding their perspective is key, and I would aim to find a helpful resolution that not only meets their needs but also reflects the values of Cortland.

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What do you find most rewarding about the leasing process?

The most rewarding aspect of the leasing process is witnessing how finding the right home can transform a person’s life. Being part of that journey, helping someone discover their perfect apartment, is truly fulfilling and motivates me to excel in this role.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I would create a to-do list, focus on high-priority leads and correspondence first, and allocate time blocks to ensure all tasks are addressed efficiently and effectively.

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What skills do you believe are essential for success as a Leasing Hub Associate?

Key skills for success as a Leasing Hub Associate include strong communication, adaptability, and sales acumen. In addition, having a thorough understanding of market trends and the ability to connect emotionally with potential residents are crucial for excelling in this role.

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Why do you want to work at Cortland as a Leasing Hub Associate?

I admire Cortland's commitment to excellence and innovation in real estate. Being part of a team that values a positive living experience for residents while also fostering a supportive workplace culture is something I am eager to contribute to and grow within.

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How do you leverage technology in the leasing process?

I leverage technology by utilizing CRM tools to manage leads and track interactions efficiently. Additionally, I use digital communication channels to reach prospective residents quickly and effectively, ensuring timely follow-ups to nurture those leads into successful leasing agreements.

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We create superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

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DATE POSTED
March 27, 2025

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