BDR/SDR (100% Inbound)

As a Business Development Representative (BDR) at Crisp, your key responsibilities include engaging and qualifying inbound leads through immediate outreach. This involves making calls, sending personalized emails, and using SMS to convert initial interest into scheduled Strategy Sessions with Account Executives. You’ll be maintaining a high daily outreach volume and using consultative techniques to build rapport and accurately position Crisp’s value. Regularly updating prospect interactions in HubSpot CRM is also part of your day-to-day tasks, ensuring data accuracy and tracking progress effectively.

To qualify for the Business Development Representative position at Crisp, candidates should have at least 1 year of relevant experience in sales or business development. Familiarity with CRM systems, especially HubSpot, is important. The ideal candidate should thrive in fast-paced environments, be comfortable communicating with C-level executives, and have effective outreach management skills. While not required, formal sales training or experience with methodologies like Sandler or Challenger can be beneficial.

Crisp places a strong emphasis on the professional growth of its Business Development Representatives. Each BDR has a clear career advancement pathway to become an Account Executive, supported by structured training programs. The company’s positive culture encourages collaboration and learning, allowing you to enhance your sales skills continually. With a strong focus on team success, you’ll also benefit from the marketing efforts that consistently generate quality inbound leads, setting you up for success.

As a BDR at Crisp, you will primarily work with high-quality inbound leads generated by the dedicated Performance Marketing team. These leads consist of prospective clients reaching out from across the United States, which means you'll have access to numerous case studies and insights to discuss. With Crisp's recognized brand, you’ll engage with clients who are already interested in enhancing their law firm’s growth, augmenting your credibility during outreach.

The Business Development Representative position at Crisp offers a competitive benefits package that includes 100% company-paid health, vision, and dental insurance, a 4% 401K match, generous paid time off, and paid parental leave for new parents. Additionally, Crisp offers paid relocation for non-local candidates who need assistance moving to Atlanta, making it a highly attractive career opportunity.

When discussing your sales or business development experience, be sure to highlight specific achievements related to lead qualification, outreach strategies, and how you maintained relationships with clients. Including metrics or concrete examples that demonstrate your success will make a strong impact.

Effective time management is key. Describe how you prioritize tasks, set daily goals for outreach, and use CRM tools to track your progress. Discussing your strategies for maintaining a high activity level will show your commitment and organizational skills.

Discuss your approach to understanding client needs quickly and your techniques for articulating the value proposition of the services you're representing. Mention how you build rapport during the first conversation to encourage booking a meeting with an Account Executive.

Handling objections is an essential skill for a successful BDR. Explain your methods for listening to client concerns, empathizing with their viewpoints, and providing tailored solutions or reassurance that addresses their hesitations.

Preparing to answer this question involves researching Crisp’s history, mission, and key services. Understand the specific value Crisp provides to law firms and be prepared to convey clearly why the company stands out in the market.

Share your methods for ongoing learning, whether through industry-related blogs, webinars, or professional networking. Highlight any specific resources that you use to stay updated on best practices and emerging trends in business development.

Prepare to outline a specific example where you employed a consultative approach to uncover client needs and match them with your company’s solutions. Emphasize the positive outcome and any learnings gained from that experience.

Discuss the importance of persistence in achieving sales goals. Share examples of times when following up led to a successful conversion, underscoring your belief in maintaining a respectful yet consistent outreach strategy.

Explain how you maintain accurate records and track leads using CRM systems, like HubSpot. Discuss your practices for regular updates and checks to ensure all interactions are logged and relevant notes are noted for future reference.

When answering this question, express your enthusiasm for Crisp’s mission and values. Talk about what draws you to the legal industry and how you see yourself contributing to Crisp’s goals while benefiting from their career advancement opportunities.