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Operations Lead

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for an experienced, empathetic, and motivational Operations Lead to oversee daily operations and manage the staff of our store. This role is key to maintaining a high level of customer service, team leadership, and store efficiency. Your leadership will help create a positive work environment and support the store owner in achieving business goals. You will be responsible for overseeing staff, improving operational efficiency, and enhancing customer satisfaction. We pride ourselves on our knowledgeable staff, exceptional customer service, and commitment to helping our customers find the right solutions.

If you are a supportive, results-oriented leader with experience in retail management and a passion for the plumbing supply industry, we encourage you to apply today!

Why you should join us:

  • Competitive salary range between $75,000-$85,000
  • Robust health benefits
  • Vision insurance
  • Dental insurance
  • Paid vacation and sick time
  • 401k program
  • Annual holiday party

Job Responsibilities:

  • Supervise, train, and mentor staff members to promote a collaborative and productive work environment.
  • Oversee daily store operations including inventory management, customer service, and sales performance.
  • Review current workloads and identify opportunities to realign responsibilities or add support where needed, ensuring teams functions efficiently and effectively.
  • Foster a customer-first environment by ensuring excellent customer service standards are consistently met.
  • Troubleshoot customer issues and address any escalated concerns.
  • Promote teamwork, recognition, and a positive workplace atmosphere.
  • Implement sales strategies and promotions to increase revenue and customer engagement.
  • Maintain a safe and organized work environment for both staff and customers.
  • Work closely with upper management to implement company policies and procedures.
  • Ensure sufficient coverage of cash register for all shifts; be able to fill in at cash register (when needed).
  • Maintain compliance with local, state, and federal regulations.
  • 5+ years of experience in a management role, preferably in retail or a similar industry.
  • Background in operations would be great!
  • Outstanding leadership capabilities.
  • Experience in plumbing supplies, hardware, or related industries is highly desirable.
  • Proven track record of developing and motivating teams.
  • Strong understanding of inventory management, operations, and customer service.
  • Strong written and verbal communication skills
  • Prior experience managing employee performance.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.
  • Proficient in Microsoft Office and other business software tools.

TO ALL STAFFING AND RECRUITING AGENCIES: we appreciate your interest, but we are not accepting recruiter or agency assistance for this position at this time. Please do not reach out regarding staffing services, as all hiring is being handled internally. 

Crosstown Plumbing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce

Average salary estimate

$80000 / YEARLY (est.)
min
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$75000K
$85000K

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What You Should Know About Operations Lead, Crosstown Plumbing

At Crosstown Plumbing, we are on the lookout for an energetic and experienced Operations Lead who can take command of our daily operations and inspire our dedicated team. If you're passionate about plumbing supplies and thrive in a retail environment, this could be your ideal role! In this position, you'll supervise our talented staff, steering them to success as you enhance operational efficiency and elevate customer satisfaction to new heights. Your leadership will be the backbone of our customer-first approach, ensuring our store runs smoothly and efficiently. Imagine a space where your motivating presence fosters collaboration and positivity; that's what we aim for every day! Beyond day-to-day operations, you'll work hand-in-hand with the store owner to meet business goals while mentoring staff to help them grow and succeed. This position is not just about managing; it's about making a real impact on both your team and our customers. We offer a competitive salary ranging from $75,000 to $85,000 and a range of fantastic benefits, including health insurance, vision, dental, a robust 401k program, and even an annual holiday party to celebrate our achievements together! If you’re an organized, proactive leader who understands what it takes to manage a retail store and you have a passion for plumbing, we’re excited to see your application. Join us in helping our customers find the right solutions while building a fulfilling workplace for our team!

Frequently Asked Questions (FAQs) for Operations Lead Role at Crosstown Plumbing
What are the main responsibilities of the Operations Lead at Crosstown Plumbing?

The Operations Lead at Crosstown Plumbing will oversee daily store operations, including managing staff, enhancing customer service experiences, and ensuring operational efficiency. This role involves training and mentoring employees, implementing sales strategies, and maintaining compliance with applicable regulations.

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What qualifications are needed for the Operations Lead position at Crosstown Plumbing?

To qualify for the Operations Lead position at Crosstown Plumbing, candidates should possess at least 5 years of experience in a management role, preferably in retail or a similar field. Experience in plumbing supplies or hardware is highly desirable, along with outstanding leadership capabilities and strong communication skills.

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How does the Operations Lead at Crosstown Plumbing support customer satisfaction?

The Operations Lead plays a crucial role in fostering a customer-first environment at Crosstown Plumbing. By leading the team to meet high service standards, addressing escalated customer concerns, and implementing strategies to enhance the customer shopping experience, the Operations Lead ensures that customers receive exceptional service on every visit.

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What benefits does Crosstown Plumbing offer for the Operations Lead role?

Crosstown Plumbing offers a competitive salary between $75,000 and $85,000 for the Operations Lead position, along with robust health benefits, vision and dental insurance, paid vacation and sick time, a 401k program, and an annual holiday party to strengthen team relationships.

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What is the work environment like for the Operations Lead at Crosstown Plumbing?

The work environment for the Operations Lead at Crosstown Plumbing is dynamic and supportive. You'll be part of a motivated team where collaboration and recognition are emphasized. We're committed to maintaining an inclusive and positive atmosphere to not only meet business goals but to also create a great place for our employees and customers.

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Common Interview Questions for Operations Lead
Can you describe your experience in managing a retail team?

When answering this question, highlight specific examples from your past roles where you've successfully guided a team. Discuss your leadership style and how it helped improve team performance or morale, giving insight into how you foster collaboration.

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How do you prioritize tasks when overseeing daily operations?

Provide examples of how you effectively prioritize tasks in your previous positions. Mention techniques like using to-do lists, time management, or delegation to keep operations running smoothly and efficiently.

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What strategies would you find effective to enhance customer satisfaction?

Discuss specific strategies you have implemented in the past, such as staff training on customer service, feedback collection, or loyalty programs. Emphasize your commitment to a customer-first environment.

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How do you handle escalated customer issues?

Explain your approach to addressing customer complaints with empathy and professionalism. Share a specific example of a challenging customer interaction and how you resolved it while maintaining a positive relationship.

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What would you do to motivate your team at Crosstown Plumbing?

Share techniques you have used to motivate employees, such as setting clear goals, recognizing achievements, or encouraging professional development. Your answer should reflect your understanding of the importance of team morale.

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How do you assess operational efficiency in a retail environment?

Discuss the metrics and tools you would use to measure operational efficiency, such as sales reports, employee performance metrics, or customer feedback. Highlight how you can use this information to make necessary improvements.

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What experience do you have with inventory management?

Describe your experience managing inventory in previous roles, including your methods for tracking stock levels, managing suppliers, and ensuring compliance with regulations. Discuss how you'll implement those skills at Crosstown Plumbing.

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Can you provide an example of a successful sales strategy you developed?

Think of a specific sales strategy that yielded great results. Explain the situation, actions you took, and the outcome to provide a detailed understanding of how you drive revenue and customer engagement.

Join Rise to see the full answer
How would you implement company policies and procedures in your role?

Discuss your approach to ensuring compliance with company policies through effective communication, training, and monitoring. Highlight the importance of leading by example and providing support to your team.

Join Rise to see the full answer
What skills do you think are essential for an Operations Lead?

Identify skills such as leadership, effective communication, problem-solving, and a strong customer service focus. Tailor your response to emphasize how these skills contribute to the success of the Operations Lead role.

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Crosstown's Master Plumber knows how to help you get your job done right the first time. You just have to ask. For over 25 years Crosstown has been northern NJ's go-to supplier for contractors, professionals, and consumers. Our low prices and wi...

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Full-time, onsite
DATE POSTED
April 22, 2025

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