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Aftermarket Sales Manager

Company Description:

 

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

 

Job Responsibilities:

 

  • Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory.
  • Develop sales strategies and conduct sales meetings. Coordinate activities among other managers ensuring proper communication. Review and approve sales-related functions as required.
  • Work to increase customer satisfaction and retention. Maintain direct contact with current and prospective Branch and National Accounts customers.
  • Recruit, select, train, develop, and counsel direct reports.
  • Review accounts receivables and vendor invoicing. Recommend payment terms and write-offs.

 

Qualifications:

 

  • High school diploma required. Bachelor degree in business management, marketing, entrepreneurship, professional selling, or related business program, or several years of successful sales experience preferred.
  • Three to five years product, service, or parts sales experience. Material handling industry experience preferred.
  • Good communication, interpersonal, organizational and computer skills.
  • Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos.
  • Completion of background check, drug screen, and physical required.

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Aftermarket Sales Manager, Crown Equipment Corporation

If you're a dynamic sales professional looking for your next challenge, Crown Equipment Corporation is searching for an Aftermarket Sales Manager to join our team in Coweta County, Georgia! At Crown, we're leaders in forklift and material handling equipment, and we pride ourselves on offering our customers the safest and most efficient products available. As the Aftermarket Sales Manager, you'll play a pivotal role in maximizing sales of our service, parts, industrial battery services, and operator training. Your leadership will not only guide the Aftermarket Sales Department but also develop sales strategies and coordinate with other managers to ensure seamless operations. You'll engage directly with both current and prospective clients, aiming to enhance their satisfaction and build lasting relationships. To excel in this role, you should bring at least three to five years of experience in product, service, or parts sales—ideally within the material handling industry. Effective communication, strong organizational skills, and the ability to operate lift trucks for demos are essential. Crown offers a competitive compensation package, a range of benefits, and the opportunity to thrive in a supportive environment. If you’re ready to contribute to our mission and grow your career in a respected company, we want to hear from you!

Frequently Asked Questions (FAQs) for Aftermarket Sales Manager Role at Crown Equipment Corporation
What are the responsibilities of the Aftermarket Sales Manager at Crown Equipment Corporation?

As the Aftermarket Sales Manager at Crown Equipment Corporation, your primary responsibilities will include managing the Aftermarket Sales Department to maximize the sales of service and parts, as well as conducting training sessions and ensuring customer satisfaction. You'll develop effective sales strategies, hold regular sales meetings, and maintain direct contact with both existing and prospective clients.

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What qualifications are needed for the Aftermarket Sales Manager position at Crown?

Crown Equipment Corporation requires candidates for the Aftermarket Sales Manager position to have a high school diploma, with a preference for a bachelor’s degree in areas such as business management or marketing. Additionally, prior experience of three to five years in product, service, or parts sales, especially in the material handling industry, is highly valued.

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How does the Aftermarket Sales Manager contribute to customer satisfaction at Crown Equipment Corporation?

The Aftermarket Sales Manager at Crown Equipment Corporation contributes to customer satisfaction by maintaining direct communication with clients, understanding their needs, and ensuring the highest-quality service and support. You'll implement strategies to enhance customer retention and utilize feedback to continuously improve the services offered.

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What skills are important for succeeding as an Aftermarket Sales Manager at Crown Equipment Corporation?

To succeed as an Aftermarket Sales Manager at Crown Equipment Corporation, you should possess strong communication, interpersonal, and organizational skills. Being adept with technology and demonstrating the ability to motivate and develop your team further enhances your prospects in this role.

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What benefits does Crown Equipment Corporation offer its Aftermarket Sales Manager?

Crown Equipment Corporation offers a robust benefits package for Aftermarket Sales Managers, including health, dental, and vision plans, 401K retirement savings, paid time off, tuition reimbursement, and more. This comprehensive compensation structure supports both professional and personal well-being.

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Common Interview Questions for Aftermarket Sales Manager
Can you explain your sales strategy in previous roles as an Aftermarket Sales Manager?

When answering this question, describe specific strategies you've implemented in past positions. Highlight the importance of understanding customer needs, market analysis, and how your approach positively impacted sales. Be prepared to discuss metrics that demonstrate your success.

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How do you manage a sales team to ensure high performance?

Discuss your leadership style and specific methods you've used to motivate your team. Emphasize the significance of setting clear goals, providing regular feedback, and fostering a team-oriented environment. Include examples of successes achieved through your management.

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What do you consider to be the most critical factor in maintaining customer satisfaction?

Your answer should reflect the importance of customer communication and quality service. Explain how actively listening to customer feedback and promptly addressing concerns are vital for building long-term relationships and ensuring satisfaction.

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Describe a time when you turned a dissatisfied customer into a satisfied one.

Provide a specific example that illustrates your customer service skills. Discuss the situation, the steps you took to resolve the issue, and the positive outcome, emphasizing your problem-solving abilities and commitment to customer satisfaction.

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How do you approach developing training programs for your sales team?

Outline the process you use to assess training needs, such as identifying skill gaps and aligning training with sales goals. Discuss specific programs you've implemented and the positive impact they had on team performance.

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What techniques do you use to analyze sales data effectively?

Explain your familiarity with sales analytics tools and methodologies. Highlight how you utilize data to identify trends, pinpoint areas for improvement, and make informed decisions that drive sales and customer engagement.

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How do you prioritize your tasks in a fast-paced sales environment?

Discuss your organizational skills and methods for managing requests and deadlines. Emphasize the importance of prioritization and time-management techniques that allow you to focus on high-impact tasks without losing sight of details.

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What role does teamwork play in achieving sales targets?

Illustrate how collaboration with other departments, such as marketing or customer service, contributes to achieving shared goals. Provide examples of successful teamwork experiences that led to impressive results.

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Can you tell us about your experience with product demonstrations?

Share your experience conducting product demonstrations, focusing on how you prepare, engage clients, and address questions. Highlight your ability to effectively showcase product features and benefits.

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What motivates you in a sales role like the Aftermarket Sales Manager?

When responding to this question, speak to your passion for sales, customer relationships, and the excitement of meeting challenges. Highlight how your motivation drives you to exceed targets and deliver results for your team and the company.

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EMPLOYMENT TYPE
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DATE POSTED
March 30, 2025

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