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Strategic Partnerships Manager

Job Description

For a winning team that is evolving.  Forward with Cuscal. 
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Strategic Partnership Manager to join our Client, Growth & Strategy Team 
The Strategic Partnerships Manager is primarily responsible for management, growth and development of strategic partner relationships both existing and new so that we can maximise the value that we can create together. This position is centred on leading effective collaboration and value creation, working with a range of internal and external stakeholders to achieve partnered benefit. In this role you will work across three key areas: 

1) Partnership Strategy Development & Execution 

  • Translate business objectives into partnership opportunities.  

  • Identify partnership opportunities through consultation with clients, focusing on high-return opportunities.  

  • Forecast for strategic changes and engage with relevant stakeholders.  

  • Identify, develop, and win new relationships whilst nurturing and growing existing relationships.   

  • Assess the capability to invest in new verticals with our partners by conducting thorough market analysis, evaluating potential opportunities, and providing strategic recommendations to senior leadership.  

  • Oversee the delivery of partnership outcomes. 

2) Contract and Performance Management 

  • Provide informed advice on contract interpretation, management, service level and quality assessment, benchmarking, and dispute resolution.  

  • Manage contract review meetings to ensure delivery against objectives and contract budgets. 

  • Analyse and report on partnership initiatives and key metrics. 

3) Stakeholder Engagement 

  • Work with internal and external stakeholders to deliver mutually beneficial outcomes for our partners and clients.  

  • Collaboratively engage with Risk and Compliance for due diligence on potential new strategic partners. 

  • Engage with Finance and other relevant stakeholders to measure mutual benefits.  

  • Stay informed on industry trends and developments and takes steps to incrementally increase maturity levels 

 

About You 
To be successful in this position you will have the following skills and experience: 

  • Minimum 5 years of experience in a strategic partnership or similar role, with a proven track record of managing and growing strategic relationships.  

  • Strong communication skills, with the ability to convey complex concepts to a broad and diverse audience, including executive-level presentations. 

  • Proven business planning, analytical, and conceptual skills, with the ability to translate business objectives into partnership opportunities.  

  • Experience in meeting agreed financial targets and managing contract review meetings to ensure delivery against objectives and budgets. 

  • Familiarity with industry trends and developments, with a proactive approach to incrementally increasing maturity levels. 

 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Strategic Partnerships Manager, Cuscal

Are you ready to take your career to the next level? At Cuscal, we’re on a mission to reshape the future of Australia’s financial services, and we want you to join us as a Strategic Partnerships Manager in our vibrant Sydney office! In this pivotal role, you’ll be at the forefront of managing, nurturing, and expanding strategic partner relationships that drive mutual growth and innovation. Your knack for identifying lucrative partnership opportunities will play a crucial role in aligning our business objectives with new and existing collaborations. You won’t just be involved in strategy; you’ll lead the execution, ensuring that every partnership thrives through effective collaboration with internal teams and stakeholders alike. You’ll also manage contract negotiations and performance assessments—keeping us on track and on budget. With at least 5 years of experience under your belt in strategic partnerships or a similar role, your communication skills will shine as you engage with diverse audiences, from executives to partners. Beyond the numbers, you’ll conduct market analysis to continuously seek and evaluate potential new verticals, providing insights that will shape our strategic direction. At Cuscal, we believe in investing in our employees’ growth through tailored training and career development. Our commitment to a diverse, inclusive workplace with flexible work arrangements underscores our dedication to fostering a thriving team culture. If you’re passionate about driving change and making an impact in the payments industry, then this is the perfect place for you to grow your career and help us lead the way in payment solutions. Let’s innovate together!

Frequently Asked Questions (FAQs) for Strategic Partnerships Manager Role at Cuscal
What are the responsibilities of the Strategic Partnerships Manager at Cuscal?

The Strategic Partnerships Manager at Cuscal is responsible for managing and expanding strategic partner relationships. Key responsibilities include translating business objectives into partnership opportunities, conducting market analysis to identify new verticals, overseeing contract management and performance evaluation, and engaging with various stakeholders to ensure mutual benefits. This role is crucial in aligning partnerships with the company’s growth strategy.

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What qualifications are needed to become a Strategic Partnerships Manager at Cuscal?

To qualify for the Strategic Partnerships Manager position at Cuscal, candidates should have a minimum of 5 years of experience in strategic partnerships or similar roles. Candidates must demonstrate strong communication skills and a proven record of managing and growing strategic relationships. Familiarity with financial targets, contract management, and the ability to analyze industry trends are also essential for success in this role.

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How does Cuscal support the development of its Strategic Partnerships Manager employees?

At Cuscal, we support our Strategic Partnerships Managers through various initiatives, including access to industry-recognized qualifications, online training modules, and career planning tools. Our commitment to development is reflected in our culture, which encourages continuous learning and growth among employees. We also provide flexible work arrangements to accommodate different lifestyles.

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What is the importance of stakeholder engagement for the Strategic Partnerships Manager at Cuscal?

Stakeholder engagement is a key aspect of the Strategic Partnerships Manager role at Cuscal. Effectively collaborating with internal and external stakeholders ensures that partnerships are mutually beneficial and aligned with the company’s goals. This engagement includes working with various teams, such as Risk and Compliance, as well as assessing financial metrics to maximize the value created through partnerships.

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What career growth opportunities are available for a Strategic Partnerships Manager at Cuscal?

As a Strategic Partnerships Manager at Cuscal, there are numerous career growth opportunities available. The company encourages professional development through various training programs and career advancement pathways. Additionally, the exposure to high-level strategic decision-making and collaborative projects opens doors for future leadership roles within the organization and industry.

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Common Interview Questions for Strategic Partnerships Manager
Can you describe your experience in managing strategic partnerships?

When answering this question, highlight specific examples of partnerships you have managed in the past. Discuss your approach to relationship building, how you identified opportunities for growth, and the outcomes of those partnerships. Be sure to demonstrate your strategic thinking and ability to align partnership goals with business objectives.

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How do you evaluate potential new partners?

In your response, emphasize your market analysis process and which criteria you use to assess potential partners. Discuss how you research industry trends, the importance of aligning values and goals, and any specific metrics or evaluations you perform to ensure the right fit that can lead to mutually beneficial outcomes.

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What strategies do you use to ensure contract performance?

Explain your method for ongoing contract management, including how you monitor performance metrics and assess compliance. You should illustrate your experience in holding performance review meetings and your approach to resolving any disputes, highlighting your problem-solving skills and commitment to accountability.

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How do you keep yourself updated on industry trends?

Discuss how you utilize various resources such as industry publications, conferences, trade networks, and professional groups to stay informed. You might also mention using insights gathered through networking to understand what drives innovation and change within the financial services sector.

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Can you give an example of a successful partnership you developed?

Provide a specific example that outlines the initial goals, how you approached the partner, the strategies you implemented, and the results achieved. Focus on showcasing your contribution to making the partnership successful, including any metrics that demonstrate the value created.

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How do you approach stakeholder engagement in your partnerships?

Elaborate on your interpersonal skills and how you build relationships with various stakeholders. Discuss techniques you use to ensure clear communication, how you tailor your approach based on the stakeholder’s level within their organization, and how you ensure all parties are aligned toward common goals.

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What challenges have you faced in partnership management, and how did you overcome them?

Identify a specific challenge you faced, explain how it impacted the partnership, and detail the steps you took to resolve the issue. This will demonstrate your resilience, problem-solving capabilities, and ability to learn from difficulties.

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How do you prioritize multiple partnerships at once?

Describe your organizational skills and methodologies for managing multiple partnerships simultaneously. Discuss your approach to prioritizing tasks based on factors like impact, deadlines, and strategic alignment to ensure all partnerships receive appropriate attention.

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What role does technology play in partnership management for you?

Address how technology enables better communication, data analysis, and performance tracking in partnership management. Mention any specific tools or platforms you have used that facilitated successful partnership operations and improved strategic outcomes.

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Why do you want to work as a Strategic Partnerships Manager at Cuscal?

Express your enthusiasm for working at Cuscal and how your values align with the company's mission. Highlight your admiration for their innovative approach in the financial sector and how your skills and experiences make you the ideal candidate to drive successful partnerships within the organization.

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Founded in 1960, Cuscal is based out of New South Wales, Australia is an independent provider of payment solutions for the Australian financial sector.

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Full-time, hybrid
DATE POSTED
March 28, 2025

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