Director of IT

As the Director of IT at Kyo, you will oversee a variety of responsibilities that ensure our technological capabilities are effective and secure. This includes managing IT operations, leading a team of IT professionals, optimizing processes for our rapidly evolving technology landscape, and overseeing critical areas such as endpoint management and API integration. You will also ensure peak system performance and compliance with industry standards, championing security best practices throughout the organization.

Candidates applying for the Director of IT role at Kyo should possess at least a Bachelor's degree in Computer Science or a related field, alongside 10 years of experience managing IT and Engineering teams. A solid understanding of AWS cloud infrastructure, along with expertise in DevOps, is crucial. Familiarity with healthcare IT standards such as HIPAA or HITRUST will give candidates an added advantage, as Kyo operates in the behavioral healthcare space.

The Director of IT plays a critical role in advancing Kyo’s mission of providing top-notch ABA therapy by leveraging technology. This involves implementing innovative IT solutions that improve efficiency and enhances the quality of service we deliver. By partnering with leadership on strategic initiatives and ensuring the smooth operation of our IT services, this role directly impacts Kyo’s ability to expand and deliver transformative care to families in need.

The work environment for the Director of IT at Kyo is remote and designed to foster collaboration and creativity. You will be immersed in an agile culture that encourages problem-solving and innovation. With a focus on continuous improvement, you'll have the autonomy to take ownership of projects while working with supportive colleagues who are passionate about making meaningful contributions to behavioral healthcare.

Kyo is experiencing rapid growth, and as the Director of IT, you will find ample opportunities for professional development. You’ll lead high-impact projects that not only enhance your experience but also shape the future of our IT strategy. With new technologies being integrated regularly, there’s a constant chance to expand your skills in innovative areas such as cloud computing, security, and data analytics, making this a dynamic position for career advancement.

When discussing your experience leading IT teams, focus on specific examples where you successfully managed diverse teams, tackled challenges, and achieved project goals. Emphasize your leadership style, how you mentor team members, and your approach to fostering collaboration and innovation.

In answering this question, discuss your methodology for identifying and addressing potential risks in IT operations. Highlight your familiarity with security frameworks, including HIPAA standards, and provide examples of past initiatives where you implemented effective security measures and protocols.

To respond effectively, outline your commitment to continuous learning. Mention your participation in industry conferences, online courses, and professional networks. Also, explain how you encourage your team members to stay informed about new technologies and trends, fostering a culture of innovation.

Share a specific example of a successful IT project you led. Discuss the objectives, the process you undertook, the challenges you faced, and the ultimate outcomes. Be sure to highlight how this project contributed to organizational goals and enhanced operational capabilities.

Discuss your approach to evaluating IT processes, including metrics you would analyze to assess effectiveness. Talk about utilizing surveys, performance data, and team feedback to identify areas for improvement and how you would implement changes accordingly.

Be specific about your hands-on experience with AWS, detailing services you've managed and projects you've led. Mention any AWS certifications you hold and how you’ve leveraged AWS in your previous roles to enhance infrastructure or improve scalability and performance.

When addressing this question, emphasize your approach to conflict resolution. Discuss how you promote open communication and collaborative problem-solving among team members. Providing examples of past situations can illustrate your ability to maintain team harmony and build strong relationships.

Focus on the methodologies you utilize for improving IT processes, such as Lean or Agile principles. Highlight how you analyze existing workflows, solicit feedback from team members, and implement data-driven strategies for improvement that contribute to operational excellence.

Detail your specific experience with integrating various IT systems or software solutions. Talk about the challenges you faced during integrations and how you successfully navigated them. Mention any tools or technologies you used to ensure effective integration that aligns with business goals.

Discuss your task prioritization techniques, such as utilizing project management tools or frameworks like Kanban. Share how you balance immediate needs with long-term goals while ensuring that your team remains focused and efficient amidst a variety of active projects.