Case Manager - Healthcare Advocate (Remote 1099)

As a Case Manager - Healthcare Advocate at Solace, your primary responsibilities include guiding Medicare patients through their healthcare journeys, developing comprehensive patient care plans, and addressing social determinants of health. You will build strong relationships with patients, ensuring that their needs are recognized and prioritized throughout their care continuum. Your role will involve empathetic listening, problem-solving, and utilizing Solace's technology to streamline the healthcare process.

Qualified candidates for the Case Manager - Healthcare Advocate position at Solace should have demonstrated experience in care management, patient advocacy, or healthcare navigation. A deep understanding of Social Determinants of Health is essential, along with strong clinical skills and exceptional organizational abilities. Additionally, candidates should possess a fierce empathy for patients, an action-oriented attitude, and a willingness to provide honest feedback to improve patient outcomes.

Yes! The Case Manager - Healthcare Advocate role at Solace is a fully remote position, allowing you the flexibility to work from anywhere in the United States. You can choose to work either part-time or full-time, making it an ideal opportunity for professionals looking to balance work and personal commitments while making a significant impact in healthcare.

Solace is committed to supporting its Healthcare Advocates by providing ongoing training in their systems, tools, and best practices. You will work with a close-knit, fully remote team that values collaboration and innovation. Additionally, Solace emphasizes a culture of empathy and action, encouraging team members to seek out solutions and provide feedback that leads to better patient outcomes.

The work culture at Solace is driven by collaboration, empathy, and a commitment to transformative healthcare. As a Case Manager - Healthcare Advocate, you will be part of a supportive remote team that values every member's input and ideas. Solace fosters an environment where Healthcare Advocates can openly share their thoughts and help shape processes that lead to improved patient care and experience.

When answering this question, highlight your previous roles involving direct patient advocacy, any relevant training you’ve undergone, and specific challenges you faced in healthcare navigation. Emphasize how your experiences helped patients overcome obstacles and improved their healthcare outcomes.

Discuss your methods for establishing trust and rapport with patients. Share specific strategies you utilize, such as active listening, understanding patient needs, and tailoring your communication style to suit individual situations. Provide examples of successful patient interactions that emphasize empathy.

Talk about how Social Determinants of Health, such as socioeconomic status, education, and access to resources, impact patient health outcomes. Describe how you have previously addressed these factors in your care plans to better serve patients and achieve positive results.

Illustrate your organizational skills and methods for prioritization. You might mention using digital tools for tracking care plans, setting reminders, and maintaining a balanced workload. Providing examples of how you successfully juggled multiple responsibilities will be beneficial.

Demonstrate your problem-solving skills by discussing a specific challenge you faced with a patient and how you dealt with it. Highlight your ability to remain calm under pressure and utilize logical methods to enhance patient understanding and create effective solutions.

Share a detailed example of a care plan you've crafted, including the steps taken to assess the patient's needs, the components you incorporated to address SDOH, and the results achieved. Emphasize how patient-centered care guided your decisions.

Express your enthusiasm for leveraging technology to enhance patient advocacy. Share specific tools or software you have utilized in the past and how they improved your workflow, communication, and patient records management.

Convey your approach to problem-solving, emphasizing your commitment to finding a resolution for the patient. State that you would either research the information needed, consult with colleagues, or guide the patient to appropriate resources.

Discuss how you welcome feedback as an opportunity for growth. Provide an example of how you’ve successfully adapted your methods or processes based on patient input to deliver a better care experience.

Share your passion for helping others, especially in navigating the complexities of the healthcare system. Discuss the fulfillment you receive from making a meaningful impact in patients’ lives and your commitment to advocating for those who need support.