Customer Analytics Manager (US - Remote)

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 300,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

As a Customer Insights & Analytics Manager at Nextdoor, you’ll leverage in-depth industry and company knowledge to generate actionable data-driven insights for Nextdoor’s customers (advertisers). In this role, you’ll collaborate with sales and product teams to demonstrate the value of Nextdoor to our customers through both quantitative and qualitative methods. You will analyze proprietary and third-party data to provide insights on Nextdoor’s audience and customers’ advertising performance. You also take the lead in surface trends and craft data-driven proof points for company marketing materials. 

The Impact You’ll Make

If you want to tackle an open-ended challenge, master a broad range of skills and tools, and help grow a world-class Customer Insights & Analytics team from the ground up, this is the place for you. In this role: 

• You’ll conduct in-depth analysis to better understand how neighbors interact on Nextdoor and uncover emerging trends
• You’ll communicate complex quantitative data and research results to key business stakeholders and ensure findings are effectively applied
• You’ll leverage data-driven insights to provide support during all phases of the sales cycle
• You’ll develop dashboards, templates, and tools that allow the Sales team to share actionable insights with all of Nextdoor’s customers
• You’ll partner closely with cross-functional partners such across Sales, Marketing, and Product Development to design and implement effective solutions for customers

What You’ll Bring to The Team

• 2-6 years demonstrated experience and performance in a fast-paced work environment such as a fast-growing technology company, investment bank, or consulting firm
• Educational (or extracurricular) background in quantitative fields such as analytics, statistics, mathematics, economics, engineering, and the physical sciences
• Experience analyzing and manipulating data sets (with spreadsheets, data visualization tools like Tableau/Looker/PowerBI or analytics tools like Jupyter notebooks) to understand patterns and provide insights
• Familiarity with data extraction tools such as SQL and statistical software such as R, Python, Matlab, Stata, SPSS, and SAS
• Experience communicating quantitative data to all types of audiences
• Foundational understanding of field experiment design, survey sampling, and statistical significance
• You’re deeply curious about how to empower neighbors to strengthen their communities, how local businesses enhance their communities, and about what makes different neighborhoods around the globe thrive
• Bonus: 
• Experience with syndicated tools like GlobalWebIndex, Comscore, Simmons, MRI, BrandWatch, etc.
• Familiarity with survey tools such as Qualtrics

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $140,000 to $230,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

#LI-Remote