First Look: Customer Service Representative
We are seeking a Customer Service Representative in our Membership department whose primary function is to serve as an ambassador for the brand, managing and fulfilling member and prospect member needs and inquiries for our brands and partners. Representatives work digital (chat, SMS and email) and telephone channels, simultaneously in many cases. This role has a strong focus on customer retention. The goal is to prevent members from canceling their subscription through value driven conversations and offers. This is a fast-paced environment, often with multiple competing deadlines, so the ability to multi-task is an invaluable skill.
**We are seeking candidates that will work the weekend day shift Sat-Wed 9am-6pm EST. Days off are Thurs and Fri**
The Arena Group’s expected annualized base salary range for this position is currently $32,000. Actual salaries will vary based on multiple factors including, but not limited to location, education, experience, and other factors permitted by law. The listed salary range is but one component of The Arena Group’s total compensation and benefits available to its employees.
Please note: due to the volume of applications we receive, only applicants selected for consideration will be contacted.
What You’ll Do
What You’ll Bring
Snapshot of Benefits
The Arena Group (NYSE American: AREN) is an innovative technology platform and media company with a proven cutting-edge playbook that transforms media brands. Our unified technology platform empowers creators and publishers with tools to publish and monetize their content, while also leveraging quality journalism of anchor brands like Sports Illustrated, TheStreet, Parade, Men’s Journal, and HubPages to build their businesses. The company aggregates content across a diverse portfolio of over 265 brands, reaching over 100 million users monthly. Visit us at thearenagroup.net and discover how we are revolutionizing the world of digital media.
The Arena Group is an equal opportunity employer committed to fostering an inclusive environment. We do not discriminate against any employee or applicant for employment on the basis of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, status as a protected veteran, or any other protected status in accordance with applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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