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Medical Assistant/ Phlebotomist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The purpose of a Medical Assistant at Oak Street Health is to gather all necessary medical information regarding our patients to ensure providers have the most accurate information available when making healthcare decisions.

Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist.  They are a vital element of our model and important members of our Care Teams. Being an MA at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results.  As an MA you will accomplish this by assisting in the assessment of patients’ health conditions, through screenings and routine diagnostic testing performed during appointments. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Assistant!

Responsibilities:

  • Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews

  • Inventory supplies and stock exam rooms

  • Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)

  • In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc

  • Import required documents into EMR via scanning or PDF upload.   

  • Participate in care team meetings to discuss patient care and clinic operations

  • Process orders for durable medical equipment

  • Request medical records from external providers as required by the provider

  • As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab

  • Other duties as assigned

What we’re looking for
Required Qualifications:

  • State or national certification (as required by state), or graduation from an accredited medical assistant course

  • 1 year experience as a medical assistant

  • CPR or BLS Certification 

  • Electronic Medical Record experience 

  • Computer skills:  Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.  

  • Proficiency in non-English languages as required by the center's demographics.

  • US work authorization

Strongly Preferred Qualifications:

  • Minimum of three years in a Medical Assistant role

  • Successful mastery of  the workflow in their previous MA position

  • An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in their patients’ lives

Preferred Qualifications:

  • 2 or more years of experience working with geriatric patients

  • Phlebotomy Technician Certification 

Other Skills:

  • Problem-solving skills, professional accountability, and a flexible, positive attitude

  • Strong communication skills and customer service orientation

  • Someone who embodies being “Oaky”

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Average salary estimate

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$38540K
$73200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Assistant/ Phlebotomist, CVS Health

Join the passionate team at CVS Health as a Medical Assistant/Phlebotomist in Greensboro, NC, where we are transforming health care for our communities. In this role, you will gather vital information to support our providers as they make health decisions, ensuring that every patient receives the compassionate care they deserve. As an integral part of our Care Teams, you’ll thrive on flexibility and collaboration, assisting in health assessments and performing routine diagnostic tests like blood draws. You'll keep our operations running smoothly by managing patient flow, conducting screenings, and maintaining clinical supplies. Your exceptional problem-solving skills and attention to detail will shine as you build rapport with patients and support their health journeys. At CVS Health, we pride ourselves on not only our strong commitment to quality patient care but also to fostering a work environment where everyone feels they belong and can contribute. Balancing professionalism with a friendly approach is key, as is your adaptability in a dynamic work setting. Get ready to immerse yourself in a role that allows you to make a real difference in people's lives while enjoying competitive pay and comprehensive benefits that put both your professional and personal well-being at the forefront. Your future awaits as you explore this opportunity in one of America’s leading health solutions companies.

Frequently Asked Questions (FAQs) for Medical Assistant/ Phlebotomist Role at CVS Health
What are the responsibilities of a Medical Assistant/Phlebotomist at CVS Health?

As a Medical Assistant/Phlebotomist at CVS Health, your key responsibilities include gathering essential patient medical information, efficiently managing patient flow, performing vital sign checks, executing required screenings and medication reviews, and assisting providers in ensuring comprehensive patient care. You will also be involved in administrative tasks like managing electronic medical records and processing orders for durable medical equipment.

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What qualifications do I need to be a Medical Assistant/Phlebotomist at CVS Health?

To qualify for the Medical Assistant/Phlebotomist position at CVS Health, applicants must possess state or national certification (as required) or have graduated from an accredited medical assistant course. You should ideally have at least one year of direct experience in a medical assistant role, CPR or BLS certification, and proficiency in managing electronic medical records.

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What is the work environment like for a Medical Assistant/Phlebotomist at CVS Health?

The work environment for a Medical Assistant/Phlebotomist at CVS Health is dynamic and collaborative, where you will work closely with dedicated colleagues to deliver quality patient care. You will be part of a supportive Care Team, contributing to a culture that values compassion, community engagement, and professional growth while addressing various patient needs.

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What benefits does CVS Health offer for Medical Assistants/Phlebotomists?

CVS Health offers a comprehensive benefits package for Medical Assistants/Phlebotomists, including affordable medical plan options, a 401(k) plan with matching contributions, employee stock purchase plans, and no-cost wellness programs. Additional benefits such as flexible work schedules, paid time off, and tuition assistance pave the way for a balanced professional and personal life.

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What skills are essential for success as a Medical Assistant/Phlebotomist at CVS Health?

Success as a Medical Assistant/Phlebotomist at CVS Health hinges on strong communication skills, problem-solving capabilities, and a customer-service orientation. Flexibility, attention to detail, and the ability to thrive in a fast-paced environment will greatly enhance your effectiveness and contribute to the overall patient experience.

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Common Interview Questions for Medical Assistant/ Phlebotomist
What motivated you to become a Medical Assistant/Phlebotomist?

Share your passion for patient care and the aspects of the medical assistant role that excite you the most. Highlight any personal experiences or inspirations that led you to pursue this path.

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How do you prioritize tasks during a busy shift?

Discuss your organizational skills, ability to manage time effectively, and how you focus on patient needs while ensuring efficient clinic operations, providing examples from your experience.

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Can you explain your experience with electronic medical records?

Provide detailed insights into your experience with different EMR systems, emphasizing your proficiency in maintaining accurate patient records and navigating various electronic platforms.

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Describe a challenging situation you encountered at work and how you resolved it.

Use the STAR (Situation, Task, Action, Result) method to illustrate a specific challenge that highlights your problem-solving skills and ability to work under pressure.

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How do you ensure excellent patient care and customer service?

Elaborate on your approach to patient interactions, emphasizing your listening skills, empathy, and commitment to going above and beyond in providing care.

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What techniques do you use to maintain patient confidentiality?

Discuss the importance of HIPAA compliance and your adherence to confidentiality protocols, providing concrete examples of how you protect patient information in your daily duties.

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How do you handle errors made during patient care?

Talk about the steps you take to address errors, including transparency with patients, taking corrective actions, and learning from mistakes to prevent future occurrences.

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What experience do you have in performing phlebotomy procedures?

Detail your training and proficiency in phlebotomy, including the types of venipuncture procedures you've performed and how you ensure patient comfort and safety.

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How do you build rapport with patients?

Discuss your interpersonal skills and techniques for establishing trust with patients, emphasizing the importance of empathy and active listening.

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What are your long-term career goals as a Medical Assistant/Phlebotomist?

Share your aspirations for professional growth and development in the healthcare field, demonstrating your commitment to continuous learning and making a positive impact in patient care.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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Full-time, on-site
DATE POSTED
April 7, 2025

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