UNION, Concierge Class A
Job Title
UNION, Concierge Class AJob Description Summary
The Union Concierge will work for Cushman & Wakefield as a temporary union employee for no more than 5 months of employment. The Union Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Union Concierge staff members are the face of the property and promote a sense of community.Job Description
ESSENTIAL JOB DUTIES:
Specific duties include, but are not limited to welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors.
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community.
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on and off-site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Answer the concierge phone line
Ensure that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regard to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned
COMPETENCIES:
Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-paced environment and ability to work under minimal supervision
Existing knowledge of neighborhood and community preferred
Follow all of Cushman and Wakefield policies and procedures
Customer service experience/concierge setting preferred
Understand and follow the unions collective bargaining agreement
Meet the classification needs of a Class A, Class B or Class C building
IMPORTANT EDUCATION:
High School Diploma, GED, Trade, Technical, or Vocational school
IMPORTANT EXPERIENCE:
1+ years of experience
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 5% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 15 pounds occasionally, and/or up to 20 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Average salary estimate
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At Cushman & Wakefield, we're on the lookout for a dynamic Union Concierge Class A to join our vibrant team at the Client Site in New York City! This temporary role, which lasts for up to 5 months, offers an exciting opportunity to represent our property with unparalleled customer service. As the face of our community, you'll welcome residents, assist guests, and be a go-to resource for all inquiries, helping to create a warm and inviting atmosphere. Your responsibilities will include managing after-hours package pickups, maintaining communication logs, and actively participating in resident events. You'll also have the chance to showcase your creativity through social media and blogging, and work collaboratively with the site team to ensure a pleasurable environment for all. If you have customer service experience and enjoy engaging with people from all walks of life, this could be the perfect fit for you. At Cushman & Wakefield, we value strong community connections and are looking for someone who shares our passion for building relationships. You’ll need to thrive in a fast-paced environment while crafting unforgettable experiences for our residents. With your strong communication skills and a knack for problem-solving, you’ll significantly contribute to our community's vibrancy. Join us at Cushman & Wakefield as we transform the ordinary into extraordinary – one resident interaction at a time!
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