About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
The Customer Success Manager (CSM) is a critical role in CyberArk to protect our most precious asset: our customers. The CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from all CyberArk products, Perpetual or Subscription, premise or cloud. You will work closely with Directors/Managers of Security, Security Engineers, Security Architects and Dev-Ops teams to implement best in class Access and Identity products from CyberArk. The end results are increased customer satisfaction, value, retention and expansion of the CyberArk security footprint.
What you will do:
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CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $90,000 – $125,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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Joining CyberArk as a Customer Success Manager is your chance to champion our customers’ journeys toward successful identity security. Situated in sunny Santa Clara, California, this role places you at the forefront of a pivotal mission: ensuring that our mid-to-large enterprise customers make the most out of CyberArk’s offerings. You will collaborate closely with various teams, including security engineers and Dev-Ops experts, to deliver top-notch access and identity solutions tailored for their unique needs. Your ultimate goal? To create happy and satisfied customers who not only see the value in our products but also become advocates for our brand. You’ll own the entire onboarding process, working hand-in-hand with clients to outline success plans and achieve their objectives. Monthly and quarterly check-ins will become a routine as you analyze executive dashboards and program statuses to ensure ongoing success. Your ability to establish trust as a strategic advisor will be crucial in enhancing the customer experience and identifying new opportunities for growing their CyberArk usage. You’ll also play an essential role in championing customer needs internally and ensuring that we’re continuously improving our products and services. With your strong foundation in customer success or similar roles, combined with your knowledge of enterprise security products, you’ll navigate the complexities of IT landscapes with ease. Take the next step in your career and help our customers realize the full potential of CyberArk's innovative solutions.
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Our Mission What unites the CyberArk Team is the drive to help organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the globe, CyberArk consistently sets the bar ...
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