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Documentation Engineer

We are a high-growth InsurTech company revolutionising the insurance industry with AI and Generative AI technologies. Our mission-driven team is building a product that empowers insurers to optimise risk evaluation and decision-making, transforming workflows from manual to fully digital.

As a Documentation Engineer/Technical Writer with us, you’ll play a vital role to own and drive our product documentation efforts.
You will work closely with Product Managers, Engineers, and Customer Support to create, maintain, and improve our technical content while setting documentation standards and optimising the documentation workflow.

The Role
This role is critical in ensuring that our customers and internal teams have clear, accurate, and well-structured documentation, covering API guides, user manuals, technical guides, onboarding material, product specifications, and release notes.

The role would suit someone who are highly independent, detail-oriented, and technically proficient. You should be comfortable reading code, working with APIs, and leveraging AI-driven solutions to scale our documentation without increasing headcount.

What you will be doing

  • Own and manage the end-to-end documentation process, including API documentation, user manuals, how-to guides, and technical specifications.

  • Develop and maintain documentation standards, templates, and best practices to ensure consistency and clarity across all content.

  • Write, edit, and structure technical documentation from scratch, ensuring accuracy and accessibility for both technical and non-technical audiences.

  • Maintain a documentation backlog and prioritise updates based on product releases and customer needs.

  • Actively identify documentation gaps based on feature releases, customer inquiries, and internal feedback.

  • Collaborate with Product Managers, Engineers, and Customer Support teams to extract key technical details and translate them into clear, structured content.

  • Work with JSON files, API documentation, and code snippets, validating and extending them when necessary.

  • Test API endpoints to understand functionality and ensure accurate documentation.

  • Research and implement AI-assisted solutions to streamline and automate documentation workflows.

  • Explore, recommend, and implement documentation tools and infrastructure (e.g., Notion, Swagger, Markdown, GitHub, Readme.io, or alternatives).

  • Ensure documentation aligns with product naming conventions and terminology, collaborating with marketing when necessary.

  • Support and review release notes to ensure clarity and completeness.

  • Contribute to customer enablement resources such as FAQs and knowledge base articles.

What we are looking for

  • Proven experience as a Technical Writer, Documentation Engineer, or a similar role, preferably in a SaaS or technical environment.

  • Ability to write technical documentation from scratch and manage ongoing updates independently.

  • Strong technical understanding of Python (coding experience is not required, but the ability to read and validate code snippets is essential).

  • Experience with API documentation, JSON files, and testing APIs (Postman, Swagger/OpenAPI).

  • Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, Readme.io, or similar platforms.

  • Strong analytical and problem-solving skills with an ability to work autonomously.

  • Excellent attention to detail, ensuring clarity and consistency across documentation.

  • Ability to collaborate proactively with engineers, product managers, and customer support teams.

  • Comfortable using AI tools to optimise and scale documentation processes.

  • Fluent English (ideally native or near-native proficiency).

  • Located in UK/EU timezones to align with the team's working hours.

Nice to Have

  • Experience with FastAPI.

  • Background in software engineering or a related technical field.

  • Experience working in insurtech, SaaS, or AI-driven products.

  • Experience with setting up and managing documentation portals.

  • Knowledge of automation tools to streamline documentation processes.

  • Exposure to customer support or onboarding documentation.

Benefits

  • Stock options

  • Enhanced parental leave

  • Private health insurance - UK only*

  • Choice of laptop

  • Flexi-working

  • £2000 travel budget

  • Company trips

*We employ people across the UK and Europe (Spain, Austria & Ireland - using a 3rd party Employer of Record model), and inevitably the benefits that we can offer vary slightly in different territories, due to local employment law and feasibility. Our salary range does not vary depending on territory.

Location

Cytora are a remote-first company. For this role you can be based anywhere in the UK or EU provided you 1. have fluent spoken and written English, and 2. have the permanent right to work without requiring visa sponsorship.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What You Should Know About Documentation Engineer, Cytora

Join Cytora as a Documentation Engineer and be part of an exciting journey in the InsurTech space! We’re at the forefront of transforming the insurance industry with the power of AI and Generative AI technologies. As a vital member of our mission-driven team, your expertise will significantly empower insurers, enhancing risk evaluation and decision-making processes. In this role, you’ll take ownership of our product documentation efforts, collaborating closely with Product Managers, Engineers, and Customer Support teams to create, maintain, and enhance technical content. Your work will ensure that both our customers and internal teams benefit from clear and accurate documentation, including API guides, user manuals, and onboarding materials. We’re looking for someone who is independent, detail-oriented, and technically savvy, capable of reading code and working with APIs. You’ll not only maintain documentation standards but will also innovate our processes through AI-driven solutions, offering a superb chance to make an impact without requiring additional headcount. If you live for clarity in communication, value autonomy, and actively seek opportunities for growth and innovation, we can’t wait for you to join us at Cytora!

Frequently Asked Questions (FAQs) for Documentation Engineer Role at Cytora
What are the main responsibilities of a Documentation Engineer at Cytora?

As a Documentation Engineer at Cytora, you’ll own the entire documentation process, creating everything from API documentation to user manuals and technical specifications. You’ll be responsible for maintaining documentation standards, handling a backlog of updates based on customer feedback and product releases, and collaborating with various teams to ensure that technical details are accurately translated into clear content.

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What qualifications are required for the Documentation Engineer role at Cytora?

To succeed as a Documentation Engineer at Cytora, candidates should have proven experience in technical writing or a similar role, preferably in a SaaS or technical environment. A strong understanding of technical concepts, especially in Python and API documentation, is essential. Familiarity with documentation tools such as Notion, Swagger, and GitHub will also be beneficial.

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How does Cytora support their Documentation Engineers in their role?

Cytora is committed to empowering their Documentation Engineers by providing access to various documentation tools and resources. You’ll also have opportunities to explore AI-assisted solutions to streamline your work. Collaboration with Product Managers, Engineers, and Customer Support teams enriches your role while fostering a supportive environment for knowledge sharing.

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What kind of documentation will a Documentation Engineer create at Cytora?

At Cytora, a Documentation Engineer will create a wide range of documentation, including API guides, user manuals, how-to manuals, and product specifications. The emphasis will be on ensuring that all content is clear and accessible for both technical and non-technical audiences, allowing everyone to benefit from well-structured information.

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What tools does Cytora provide for Documentation Engineers to optimize their workflows?

Cytora encourages Documentation Engineers to leverage a variety of tools to streamline their workflows. This includes documentation platforms like Notion, Swagger, and GitHub. Additionally, the role encourages researching and implementing AI-assisted solutions to enhance documentation strategies and improve efficiency.

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Common Interview Questions for Documentation Engineer
Can you describe your experience with technical writing and how it prepares you for this Documentation Engineer role at Cytora?

When answering this question, focus on specific examples of documentation you’ve created in previous roles. Highlight your ability to adapt your writing for different audiences and your proficiency with tools relevant to technical writing and API documentation. Show enthusiasm for the role and explain how your skills align with Cytora's mission.

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How do you prioritize updates to documentation based on product releases?

Discuss your methods for assessing the impact of product changes on documentation needs. Explain how you gather input from customer feedback and team insights to prioritize documentation updates. Emphasize your ability to manage a backlog efficiently while ensuring high-quality information is maintained for users.

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What strategies do you use to ensure clarity in technical documentation?

Focus on outlining your techniques for breaking down complex information into understandable terms. Mention the use of templates, consistent formatting, and active collaboration with engineers to verify accuracy. Providing examples of past documentation work can help illustrate your approach.

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Can you provide an example of a time you identified a documentation gap?

Think of a specific instance where lack of documentation caused issues. Describe how you identified the gap, the steps you took to fill it, and the outcome. This demonstrates problem-solving skills and highlights your proactive approach to improving documentation.

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What is your experience with API documentation and tools like Postman or Swagger?

Outline your experience working with APIs, and provide examples of specific projects where you created or improved API documentation. Explain your familiarity with Postman or Swagger, and your understanding of JSON files and testing techniques. This shows your technical competency relevant to the role.

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How do you ensure your documentation is accessible to both technical and non-technical audiences?

Emphasize your ability to tailor information to different audiences by using clear language, avoiding jargon, and including visuals where appropriate. Mention utilizing feedback from users to refine documentation and ensure it meets various skills levels.

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What tools do you prefer for documentation management and why?

Discuss tools you have experience with, like Notion, Markdown, or GitHub, explaining why they are effective for documentation management. Emphasize your adaptability and willingness to explore new tools that could improve documentation processes at Cytora.

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How have you used AI tools to enhance your documentation process?

Share specific examples of how you have integrated AI into your documentation projects, such as using AI to streamline workflows or automate repetitive tasks. Highlight your ingenuity in leveraging technology to increase the efficiency and effectiveness of documentation efforts.

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What do you find most challenging about technical writing?

Reflect on common challenges, such as keeping up with rapidly evolving technology or ensuring clarity across complex subjects. Discuss strategies you use to overcome these challenges, such as continuous learning, collaborating with experts, and seeking user feedback.

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Why do you want to work as a Documentation Engineer at Cytora?

This is your chance to show your passion for the role and the mission of Cytora. Tie your interest in InsurTech and AI technology to your aspirations as a Documentation Engineer, explaining how you believe you can make a difference in the company's growth and success.

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Cytora uses artificial intelligence to price risk for some of the world’s most sophisticated insurance companies. Our technology enables insurers to move from a fragmented view of risk to an empirical, data-driven view of the world.

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Full-time, remote
DATE POSTED
March 15, 2025

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