Entry-level Technical Writer

As an Entry-level Technical Writer at Okta, you will primarily be responsible for designing, developing, and editing technical documentation related to our identity and access management products. You'll collaborate with engineers and product managers to ensure the accuracy and relevance of content, all while prioritizing various projects effectively. Creating user-friendly documentation such as online help and release notes based on real-world customer use cases is also a significant part of the role.

To be a successful candidate for the Entry-level Technical Writer position at Okta, you should ideally have a minimum of 2 years of relevant experience in writing documentation for Cloud or Enterprise products. A Bachelor's degree or a certificate in Technical Writing is preferred. Strong communication skills, both written and verbal, alongside experience with tools like MadCap Flare and Git, will make you a strong fit for this role.

Okta is committed to fostering a supportive environment where our Entry-level Technical Writers can thrive. We encourage continuous learning and collaboration with seasoned professionals within the organization. You'll have access to various resources and mentoring opportunities to help enhance your technical writing skills and grow your professional career while contributing to impactful projects.

The work culture at Okta is dynamic, inclusive, and highly collaborative. We value diverse perspectives and experiences, fostering an environment where every team member can contribute creatively. As an Entry-level Technical Writer, you will work with a variety of stakeholders, allowing for continuous learning and growth. We promote flexibility in our work settings, ensuring you can create your most productive version of yourself.

Yes! Okta supports flexible work arrangements, which may include remote work options for the Entry-level Technical Writer position. We strive to empower our employees by allowing them to choose the work environment that best suits their needs, enabling creativity, productivity, and work-life balance.

When describing your writing process, outline how you gather information from various sources like engineers and product managers, organize your thoughts to create a structure, and focus on drafting clear and concise content. Emphasize your attention to customer needs and include how you might utilize customer feedback in refining your documentation.

To manage tight deadlines, discuss the importance of prioritization and time management. Your answer should include strategies for assessing project urgency, organizing tasks, and communicating effectively with team members. Highlight your adaptability and willingness to collaborate to meet deadlines and achieve quality documentation.

Discuss your experience with specific tools that are relevant to technical writing, such as MadCap Flare and Git. If you have experience with other documentation tools, make sure to mention them. Share how you leverage these tools to improve the documentation process and maintain version control.

Explain how you ensure the accuracy of your writing by collaborating with subject matter experts, conducting thorough research, and reviewing feedback. Discuss any experiences you've had in previous roles where you've revised documentation based on new information or updated technologies.

Provide an example that highlights a specific instance where customer feedback led to relevant changes in your documentation. Describe the feedback process, how you applied it, and the positive outcome resulting from addressing the customer's needs.

Offer an example of a complex topic you simplified for a non-technical audience. Demonstrate your ability to break down technical jargon into understandable language, tailoring your explanation to meet the audience's background and needs effectively.

Highlight the importance of collaboration in your writing process, discussing how working with engineers and product managers can enhance the quality and relevance of your documentation. Provide examples of how collaboration has led to better outcomes in your past projects.

Share your strategies for staying informed about trends in technology and technical writing. This can include reading industry blogs, attending webinars, and participating in professional organizations. Emphasize your enthusiasm for continuous learning as it pertains to the role.

Approach this question honestly but positively, discussing a specific challenge you faced (like technical jargon or complex concepts) and how you overcame it. Highlight your problem-solving skills and determination to produce high-quality documentation.

Explain your motivation for wanting to join Okta specifically, referencing the company's commitment to Identity management and innovation in technology solutions. Share how your personal values align with Okta's mission and culture, and express your enthusiasm for contributing to the team.