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Entry-level Technical Writer

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. 

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully. 

If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!

Technical Writer

Reporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully. 

What you’ll be doing 

  • Design, develop, edit, and deliver accurate and effective documentation for Okta products.
  • Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
  • Prioritize projects when working with multiple engineering teams.
  • Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

  • Minimum 2 years relevant experience writing documentation for Cloud or Enterprise products.
  • Bachelor degree or certificate in Technical Writing is preferred.
  • Self-starter who thrives in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Experience writing customer-facing online help documentation and release notes.
  • Experience using MadCap Flare and source control tools such as Git and GitHub.
  • Enjoys collaborating with other writers.

And extra credit if you have experience in any of the following! 

  • Strong ability to understand the application of security products in the real world and produce use case-based content.
  • Knowledge of Okta or similar identity and access management solutions.
  • Experience working in an Agile environment.

#LI-Remote

#LI-TM

 

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/

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What You Should Know About Entry-level Technical Writer, Okta

Okta is excited to welcome a new Entry-level Technical Writer to our dynamic team in Canada! At Okta, known as The World’s Identity Company, we empower individuals to utilize technology safely across any device or application. If you're someone who loves learning and enjoys collaborating with a variety of people, this role might hold the perfect opportunity for you! As an Entry-level Technical Writer, you will work alongside engineers, product managers, and customer success professionals, crafting clear and relevant technical documents designed around our customers’ needs. Your role will encompass everything from designing and developing accurate content to managing documentation for our innovative identity and access management solutions. You’ll be analyzing customer feedback to continually improve our documentation, ensuring that it guides our users through the deployment of Okta products successfully. If you have a knack for writing and an eagerness to learn about new technologies, come join us on our mission to build a world where Identity belongs to everyone!

Frequently Asked Questions (FAQs) for Entry-level Technical Writer Role at Okta
What are the responsibilities of an Entry-level Technical Writer at Okta?

As an Entry-level Technical Writer at Okta, you will primarily be responsible for designing, developing, and editing technical documentation related to our identity and access management products. You'll collaborate with engineers and product managers to ensure the accuracy and relevance of content, all while prioritizing various projects effectively. Creating user-friendly documentation such as online help and release notes based on real-world customer use cases is also a significant part of the role.

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What qualifications do I need to apply for the Entry-level Technical Writer position at Okta?

To be a successful candidate for the Entry-level Technical Writer position at Okta, you should ideally have a minimum of 2 years of relevant experience in writing documentation for Cloud or Enterprise products. A Bachelor's degree or a certificate in Technical Writing is preferred. Strong communication skills, both written and verbal, alongside experience with tools like MadCap Flare and Git, will make you a strong fit for this role.

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How does Okta support the growth of its Entry-level Technical Writers?

Okta is committed to fostering a supportive environment where our Entry-level Technical Writers can thrive. We encourage continuous learning and collaboration with seasoned professionals within the organization. You'll have access to various resources and mentoring opportunities to help enhance your technical writing skills and grow your professional career while contributing to impactful projects.

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What is the work culture like for an Entry-level Technical Writer at Okta?

The work culture at Okta is dynamic, inclusive, and highly collaborative. We value diverse perspectives and experiences, fostering an environment where every team member can contribute creatively. As an Entry-level Technical Writer, you will work with a variety of stakeholders, allowing for continuous learning and growth. We promote flexibility in our work settings, ensuring you can create your most productive version of yourself.

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Does Okta offer remote work options for the Entry-level Technical Writer role?

Yes! Okta supports flexible work arrangements, which may include remote work options for the Entry-level Technical Writer position. We strive to empower our employees by allowing them to choose the work environment that best suits their needs, enabling creativity, productivity, and work-life balance.

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Common Interview Questions for Entry-level Technical Writer
Can you describe your writing process as an Entry-level Technical Writer?

When describing your writing process, outline how you gather information from various sources like engineers and product managers, organize your thoughts to create a structure, and focus on drafting clear and concise content. Emphasize your attention to customer needs and include how you might utilize customer feedback in refining your documentation.

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How do you handle tight deadlines when working on multiple projects?

To manage tight deadlines, discuss the importance of prioritization and time management. Your answer should include strategies for assessing project urgency, organizing tasks, and communicating effectively with team members. Highlight your adaptability and willingness to collaborate to meet deadlines and achieve quality documentation.

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What tools are you familiar with for technical writing?

Discuss your experience with specific tools that are relevant to technical writing, such as MadCap Flare and Git. If you have experience with other documentation tools, make sure to mention them. Share how you leverage these tools to improve the documentation process and maintain version control.

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How do you ensure the accuracy of your documentation?

Explain how you ensure the accuracy of your writing by collaborating with subject matter experts, conducting thorough research, and reviewing feedback. Discuss any experiences you've had in previous roles where you've revised documentation based on new information or updated technologies.

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Can you give an example of when you utilized customer feedback to improve your work?

Provide an example that highlights a specific instance where customer feedback led to relevant changes in your documentation. Describe the feedback process, how you applied it, and the positive outcome resulting from addressing the customer's needs.

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Describe a time when you had to explain a complex topic to someone non-technical.

Offer an example of a complex topic you simplified for a non-technical audience. Demonstrate your ability to break down technical jargon into understandable language, tailoring your explanation to meet the audience's background and needs effectively.

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What role does collaboration play in your technical writing process?

Highlight the importance of collaboration in your writing process, discussing how working with engineers and product managers can enhance the quality and relevance of your documentation. Provide examples of how collaboration has led to better outcomes in your past projects.

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How do you stay updated with the latest trends in technology and documentation?

Share your strategies for staying informed about trends in technology and technical writing. This can include reading industry blogs, attending webinars, and participating in professional organizations. Emphasize your enthusiasm for continuous learning as it pertains to the role.

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What do you find most challenging about technical writing?

Approach this question honestly but positively, discussing a specific challenge you faced (like technical jargon or complex concepts) and how you overcame it. Highlight your problem-solving skills and determination to produce high-quality documentation.

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Why do you want to work as an Entry-level Technical Writer at Okta?

Explain your motivation for wanting to join Okta specifically, referencing the company's commitment to Identity management and innovation in technology solutions. Share how your personal values align with Okta's mission and culture, and express your enthusiasm for contributing to the team.

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Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.

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CULTURE VALUES
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
BENEFITS & PERKS
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off
Paid Volunteer Time
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Family Coverage (Insurance)
Medical Insurance
Mental Health Resources
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 24, 2025

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