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Quality Assurance Specialist

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Position Overview:

The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance. For back office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects/s regularly.

Primary Responsibilities:

· Demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures.

· Monitors data entry performance, working with supervisors to implement improvement plans.

· Prepares quality reports by collecting, analyzing, and summarizing information and trends.

· Prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time.

· Prepares organization for formal and informal audits.

· Maintains all records of QA activities, to include QA identified issues.

· Maintains effective working relationships with members of training, quality, and various levels of management.

· Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution.

· Continuously updates job knowledge by studying trends, developments in interpreter performance standards, and quality assurance in general.

· Participates in periodic calibrations, as well as quarterly center evaluation programs.

· Maintains professional standards and ethical practices inherent to the position.

Minimum Qualifications:

· Education Requirement:

o High School Diploma, Bachelor’s degree or higher in Business or related field preferred

· Field Experience:

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Quality Assurance Specialist, Datamark, Inc.

Are you ready to take your career to the next level as a Quality Assurance Specialist? Join an innovative and dynamic team where your skills can truly shine! In this role, you'll assist in ensuring top-notch auditing services within the back office. Your primary focus will be on monitoring performance and maintaining exceptional quality standards across all aspects of data entry. You'll dive deep into evaluating and analyzing quality metrics, preparing insightful reports, and collaborating with supervisors to implement strategic improvement plans. As a Quality Assurance Specialist, your expertise will be crucial in conducting audits according to recognized standards and preparing the organization for both formal and informal evaluations. You’ll find yourself working closely with various departments, fostering strong relationships as you address quality assurance issues. Here, continuous learning is key; you'll keep up-to-date with industry trends and performance standards, contributing to a culture of excellence. If you have a keen eye for detail and a passion for maintaining high-quality results, this position is the perfect opportunity for you to make an impact. Bring your professionalism, ethical standards, and analytical skills to make a difference in our back office. So, are you ready to step up and showcase your talents in this rewarding position? We can't wait to hear from you!

Frequently Asked Questions (FAQs) for Quality Assurance Specialist Role at Datamark, Inc.

What are the primary responsibilities of a Quality Assurance Specialist at this company?

As a Quality Assurance Specialist, you'll be responsible for evaluating and monitoring the performance of data entry in the back office. This includes conducting quality assessments, preparing reports on performance metrics, and implementing improvement strategies in collaboration with supervisory staff.