Senior Manager, Content Services

As the Senior Manager of Content Services at Daxko, you will oversee a talented team that includes content writers, video creators, and social media specialists. Your primary responsibilities will include managing the intake of content projects, assigning tasks, and ensuring communication between your team in India and stakeholders in the US. You will also set performance goals, provide mentorship, and streamline workflows to ensure high-quality output that aligns with our company's goals.

To excel as a Senior Manager of Content Services at Daxko, a bachelor’s degree in marketing, communications, or a related field is essential. Additionally, having at least five years of management experience in content creation or project management is crucial. Proficiency in project management tools, excellent communication skills in English, and the ability to manage a geographically dispersed team are also critical to effectively handle the demands of the role.

In this role, you'll find yourself leveraging various project management tools such as Asana or Trello to optimize team efficiency and track project progress. You'll also utilize collaboration platforms for content development. Being adept with AI toolsets is valued, as it helps in enhancing content creation and management capabilities. Streamlining processes and ensuring the team is equipped with the right resources will be significant parts of your daily activities.

As the Senior Manager of Content Services, you’ll be the main conduit for collaboration between the India team and the US-based managers. By facilitating regular check-ins, maintaining clear channels of communication, and ensuring alignment on goals, you will enhance teamwork. Engagement in mentorship and developing a positive culture are also key strategies you will use to elevate collaboration within the team.

Daxko offers a diverse range of benefits for its full-time employees, including a hybrid work model, generous leave entitlements, hospitalization leave, and parental leave options. Additionally, team members enjoy group health insurance, accidental insurance, tax-saving reimbursements, and performance achievement awards. Opportunities for learning and development are also integral parts of Daxko’s commitment to employee growth and satisfaction.

To prioritize tasks effectively, I first assess project deadlines, team capabilities, and the strategic goals of the organization. I maintain a clear project management overview, utilizing tools to categorize tasks by urgency and importance, ensuring that my team can meet deadlines without compromising quality.

In my previous roles, I have led diverse content teams where I focused on fostering an inclusive environment and encouraging open communication. I set clear expectations and conducted regular performance reviews to identify areas for improvement, mentoring team members to achieve their personal and professional goals.

I utilize a blend of agile project management methodologies and adaptive planning to monitor progress and adjust strategies as needed. Regular check-ins and feedback loops ensure that everyone remains aligned, and I leverage collaboration tools to maintain transparency across the team.

Quality and brand consistency are critical. I establish clear guidelines and review processes while promoting open communication to address any discrepancies. Implementing a centralized content calendar can also help in maintaining a cohesive brand voice across various platforms.

Managing a geographically distributed team requires effective communication and adaptability. I schedule regular virtual meetings, utilize collaboration tools for day-to-day communication, and encourage a culture of open dialogue where team members can voice concerns or suggestions regardless of their location.

My mentoring approach involves regular one-on-one meetings where I discuss career aspirations and provide constructive feedback. I encourage team members to take ownership of their projects while being available to support and guide them in developing their skills effectively.

Receiving feedback is essential for growth. I welcome constructive criticism and use it to improve processes. Communicating with the team about feedback helps create a culture of continuous improvement, ensuring everyone feels supported in their journey to produce high-quality content.

One successful campaign I led involved collaborating with various stakeholders to produce a multimedia marketing initiative. I managed the timeline, coordinated team efforts, and leveraged analytics to optimize the campaign based on real-time data, resulting in significant engagement and exceeding set KPIs.

To balance strategic vision with operations, I establish long-term goals while also setting actionable short-term objectives. Regular reviews of team performance against these goals help ensure we stay on track, allowing me to iterate on our strategies based on ongoing evaluations.

I employ strong organizational skills and prioritization methods, often using project management software to keep track of deadlines and progress. Effective delegation is vital, ensuring that each team member knows their responsibilities within larger projects to facilitate smooth execution.