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Software Engineer, Backend

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

We’re looking for a Software Engineer to work with the founding team on building a category-defining AI product and scale it to massive enterprises and high-growth startups alike.

In this role, you will collaborate closely with a segment of our enterprise customers, often serving as their primary point of contact. If you’re excited about the opportunity to build AI products in close collaboration with large tech enterprises, you’ll thrive here.

You will be at the forefront of LLMs and AI Agents, tackling unique challenges associated with scaling and deploying AI applications.

You may be a good fit if you:

  • Have 3+ years of experience developing and deploying production-level products and systems

  • Take ownership of problems from start to finish and are eager to learn whatever you need to succeed

  • Are passionate about the end-user experience and take pride in developing products that meet customer needs

  • You write amazing code, fast

Even better if you:

  • Have been a startup founder or an early-stage engineer

  • Have experience building AI products

  • Have experience with React, TypeScript and Python

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

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Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer, Backend, Decagon

At Decagon, we are on a mission to redefine how enterprises interact with their customers through advanced conversational AI agents. We are searching for a talented Software Engineer, Backend to join our innovative team in San Francisco. If you're passionate about building cutting-edge technology and have a knack for developing scalable, production-level software, this is the perfect opportunity for you. As a Software Engineer, you'll work hand-in-hand with our founding team to create a groundbreaking AI product that serves both massive enterprises and high-growth startups. You'll also have the chance to collaborate closely with our enterprise customers, making you a key point of contact and allowing you to understand their needs and challenges. At Decagon, you'll be positioned at the forefront of AI technology, tackling exciting challenges related to large language models and deployment strategies. We are looking for someone who not only delivers high-quality code but also shares our commitment to an exceptional end-user experience. If you have three or more years of experience in developing and deploying production systems, and a passion for learning, we want to hear from you. Bonus points if you've been a startup founder or have experience with AI products, React, TypeScript, and Python. Join us at Decagon to help shape the future of customer interaction with AI!

Frequently Asked Questions (FAQs) for Software Engineer, Backend Role at Decagon
What are the key responsibilities of a Software Engineer, Backend at Decagon?

As a Software Engineer, Backend at Decagon, your main responsibilities will include collaborating with our founding team to design and develop our AI products. You will work on scaling these products for both large enterprises and high-growth startups. Daily tasks may involve coding, debugging, and ensuring that our software solutions meet customer requirements, making you a primary point of contact for enterprise clients as you address unique challenges associated with AI application deployment.

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What qualifications are required for the Software Engineer position at Decagon?

To qualify for the Software Engineer, Backend role at Decagon, you should have at least 3 years of experience in software development, specifically in building and deploying production-level products. Familiarity with coding in languages such as Python, TypeScript, and React is crucial, along with a strong passion for delivering an exceptional end-user experience. A proactive approach to problem-solving and a willingness to take ownership of tasks are essential traits we look for.

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What technical skills should a Software Engineer at Decagon possess?

Ideal candidates for the Software Engineer, Backend role at Decagon should possess strong programming skills in Python and TypeScript, along with hands-on experience with React. Additionally, familiarity with developing AI products and a foundational understanding of large language models will set you apart. This combination of skills will enable you to effectively contribute to our innovative projects in AI and customer experience.

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What can I expect in terms of company culture at Decagon?

At Decagon, we foster a collaborative and innovative culture where everyone’s voice is valued. We support our employees with a 'take what you need' vacation policy, along with daily meals and snacks to keep everyone energized. We believe that a positive work environment is key to creativity and productivity, and we encourage our Software Engineer, Backend to engage closely with the entire team and our enterprise clients.

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How does Decagon support the growth of its Software Engineers?

Decagon is committed to the professional growth of its Software Engineers. As a Backend Engineer, you'll be part of a dynamic team where continuous learning and development are encouraged. You'll have opportunities to work on challenging AI projects, receive mentorship from experienced leaders, and be part of a culture that celebrates innovation and collaboration, all while clearly understanding the needs of our enterprise clients.

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Common Interview Questions for Software Engineer, Backend
Can you explain your experience with developing production-level software?

When answering this question, highlight specific projects where you successfully developed and deployed software solutions. Emphasize any technologies you used, your role during the development process, and how your contributions led to successful outcomes. Mentioning experiences related to AI products can further align your relevance to the Software Engineer, Backend role at Decagon.

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How do you prioritize tasks during software development?

An effective answer should detail your approach to prioritizing tasks, such as assessing deadlines, understanding customer needs, and collaboration with team members. Share any tools or methodologies you use—like Agile development or project management software—to keep tasks organized and focused on achieving project goals.

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What is your experience with large language models (LLMs) or AI technologies?

It's crucial to illustrate your hands-on experiences, whether through academic projects, past employment, or personal initiatives. Discuss specific AI models you've worked with, your understanding of their capabilities, and any challenges you've tackled when integrating AI solutions into software products. At Decagon, familiarity with LLMs will bolster your candidacy.

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How would you approach debugging a challenging issue?

Provide a structured approach to debugging by explaining your steps from reproducing the issue, isolating the cause, and ultimately implementing a solution. Consider mentioning specific tools or techniques you employ, such as logging, automated testing, or debugging software, to convey your systematic approach and problem-solving skills.

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Describe a time you improved user experience in a project.

While sharing your story, focus on identifying the problem or feedback received, the steps you took to address it, and the positive impact it had on the end-user experience. Use metrics or qualitative feedback, if available, to illustrate the effectiveness of your solution and your commitment to putting users first—key to the Software Engineer, Backend role at Decagon.

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What coding languages are you most proficient in?

Tailor your answer to emphasize your proficiency in Python and TypeScript, as these are particularly relevant to the Software Engineer, Backend position at Decagon. Discuss your experiences using these languages in past projects, along with any frameworks or libraries that complement your skills.

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Have you ever led a project, and what was your approach?

Share details about a project you led, focusing on how you organized the team, delegated responsibilities, and communicated throughout the process. Highlight your leadership style, any tools you used for project management, and how you ensured that objectives were met in a timely and efficient manner.

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How do you stay updated on the latest developments in technology?

Discuss your commitment to continual learning, citing resources such as blogs, podcasts, online courses, webinars, or communities and forums related to software engineering and AI. Mention specific topics of interest and how you've applied your learnings to personal or professional projects.

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What excites you about building AI products?

Convey your passion for innovation and the potential AI has to transform customer interactions. Discuss specific areas of AI that fascinate you, such as natural language processing or machine learning, and how this excitement drives you to contribute meaningfully as a Software Engineer, Backend at Decagon.

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Why do you want to work at Decagon?

A compelling answer should reflect your knowledge of Decagon’s mission and its innovative culture. Emphasize your admiration for the projects, the potential to impact customer experience with AI, and your eagerness to collaborate with a talented team to build groundbreaking technology—demonstrating your alignment with the company’s values and goals.

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Full-time, on-site
DATE POSTED
April 18, 2025

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