Procurement Operations Analyst

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Procurement Operations Analyst to join the Procurement team in Glovo, Barcelona office on our journey to always deliver amazing experiences. 

The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.

1. Transactional Processing

   • Monitor the purchase requisitions and purchase order creation following defined policies and procedures.

   • Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).

2. Incident and Problem Management

   • Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.

   • Assist in root cause analysis, helping to prevent recurrence and drive improvements.

3. Customer Help Desk

   • Serve as a primary contact point for internal inquiries related to procurement transactions and processes.

4. Continuous Improvement

   • Identify and suggest areas for process enhancement within transactional procurement and customer support.

• Some  knowledge of procurement systems (preferably SAP Ariba) would be a plus.

• Strong attention to detail. Effective problem-solving and customer support abilities.

• Good written and verbal communication skills to maintain clear and professional interactions in English and Spanish.

• Ability to work collaboratively in a team, open to guidance and development opportunities.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Top-notch private health insurance to keep you at your peak.

• Monthly Meal credit to satisfy your cravings!

• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

• Online therapy and wellbeing benefits to ensure your mental well-being.

• Enhanced parental leave and office-based nursery options.

• Access to professional training and resources to advance your career.                 

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.