Job details

Senior Business Analyst

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This is a challenging opportunity for a Salesforce Senior Business Analyst to join the Global Commercial Platforms function. Working within Dentsu Service Lines & Primary Markets, the key focus will be to lead the analysis of complex business needs and drive the implementation of Salesforce solutions. The Senior Business Analyst will work closely with Product Owners, Architects, and development teams to gather detailed requirements, design solutions, and ensure successful delivery of valuable solutions to stakeholders.

Job Description:

Responsibilities

Lead the gathering and documenting of business requirements from stakeholders.
Analyze current business processes and identify areas for significant improvement and optimization.
Develop detailed functional and technical requirements, user stories, and acceptance criteria.
Design and create process flow diagrams, data models, and other visual representations of business processes and system architecture.
Lead the configuration and testing of Salesforce solutions.
Develop comprehensive training materials and user documentation for complex systems and processes.
Provide expert-level support to users and proactively address user issues.
Work closely with the development team to ensure requirements are understood, and solutions are implemented correctly.
Lead and facilitate Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
Effectively communicate information with diverse stakeholders at all levels.
Mentor and guide junior Business Analysts.

Requirements

6+ years of experience working as a Business Analyst.
In-depth experience with Salesforce declarative functionality and an understanding of when to use code.
In-depth understanding of Sales Cloud features, opportunity management & Sales Processes.
Strong understanding of Salesforce out-of-the-box functionality, ideally holding certifications
Experience with Pardot and Agentforce preferred.
Project management experience or experience leading projects.
In-depth knowledge of Agile process and principles.
Outstanding presentation and leadership skills, along with excellent verbal and written communication skills
Experience working remotely and asynchronously with team members across different countries and time zones.
Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
Sharp analytical and problem-solving skills with excellent organizational and time management skills.
Must be a self-starter and willing to get stuck in.
Strong organizational skills and resourcefulness.
Proven ability to deliver on commitments.
Salesforce Administrator 201 Certification & Salesforce Sales Cloud Certification preferred.
Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Business Analyst, Dentsu

If you’re looking for a challenging opportunity, Dentsu is on the hunt for a dynamic Senior Business Analyst to join our Global Commercial Platforms function right in the heart of Bangalore. In this role, you’ll be at the forefront of analyzing complex business needs and spearheading the implementation of Salesforce solutions, which are vital to our success. You'll collaborate with Product Owners, Architects, and development teams to gather detailed requirements and craft innovative solutions that deliver real value to our stakeholders. As a Senior Business Analyst, your key responsibilities will include leading the documentation of business requirements, identifying areas for significant optimization within current processes, and producing comprehensive functional and technical specifications. Your analytical skills will shine as you develop process flow diagrams and data models that represent our business operations. Not to mention, you'll have the chance to mentor junior analysts and lead Agile ceremonies, fostering a collaborative environment. With a minimum of 6 years of experience and proficiency in Salesforce, particularly in features like Sales Cloud, you'll bring invaluable expertise to our team. We’re excited to see how your self-starter attitude and superb communication skills can help transform our operations at Dentsu. If you’re ready to embrace this adventure, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Senior Business Analyst Role at Dentsu

What are the main responsibilities of a Senior Business Analyst at Dentsu?

As a Senior Business Analyst at Dentsu, you’ll be responsible for gathering and documenting business requirements, analyzing current business processes, and designing effective Salesforce solutions. You'll also create process flow diagrams, lead configuration and testing efforts, and mentor junior analysts, ensuring that all solutions delivered are of the highest quality and meet stakeholder expectations.