IT Support Generalist

As an IT Support Generalist at DICA, your responsibilities include providing frontline technical support, troubleshooting hardware and software issues, managing vendor and system communications, improving internal processes, conducting user training, and assisting with various IT projects. Your role will ensure minimal disruption to business operations and help optimize existing IT tools.

To qualify for the IT Support Generalist position at DICA, you should ideally hold a Bachelor's degree in IT, Computer Science, or a related field, or possess equivalent experience. A minimum of 3 years in IT support or a related role is required, along with familiarity with platforms like Salesforce, Shopify, Office 365, and shipping software.

Essential skills for an IT Support Generalist at DICA include strong problem-solving abilities, excellent communication skills for interacting with non-technical users, basic knowledge of IT infrastructure and software applications, and the capability to manage multiple tasks in a fast-paced environment.

DICA nurtures the professional growth of its IT Support Generalists through competitive salaries, ongoing training, and opportunities to work on innovative IT projects. The collaborative work environment fosters personal development, ensuring that employees can develop new skills and advance their careers.

As an IT Support Generalist at DICA, you will work with various tools and software including Salesforce, Shopify, VoIP phone systems, shipping software, and Office 365. Familiarity with these platforms will be beneficial for providing effective support to internal users and optimizing system performance.

Yes, I have extensive experience in troubleshooting a variety of hardware and software issues. I typically approach problems methodically, first identifying the issue and its impact, then working through potential solutions, and documenting the process to assist with future troubleshooting.

In a fast-paced environment, I prioritize requests based on urgency and impact on business operations. I assess which issues affect multiple users or critical systems and tackle those first, while keeping clear communication with the users about timelines for resolution.

When communicating with non-technical users, I strive to use simple language and avoid jargon. I also encourage questions and provide clear examples or analogies to make concepts more relatable, ensuring they feel comfortable in our discussion.

I have experience working with both Salesforce and Shopify, including assisting in projects that require data flow automation between the two systems. I understand their core functionalities and how they can be leveraged for efficient operations.

In my last position, I identified repetitive manual tasks that could be automated. I proposed a solution that involved integrating existing software, which reduced processing time by 30% and improved overall workflow efficiency.

My approach to training involves a combination of hands-on workshops and creating easy-to-understand documentation. I focus on practical use cases and ensure users have opportunities to practice while providing real-time assistance.

I stay updated with the latest IT trends and technologies by subscribing to industry newsletters, participating in online forums, attending webinars, and continually pursuing relevant certifications that enhance my skill set.

The most important trait for an IT Support Generalist is a proactive mindset. Being able to anticipate potential issues and quickly address them prevents disruptions and contributes to a smoother user experience.

Yes, I have experience working closely with vendors to coordinate service support and improve system functionality. Effective communication and relationship building are key to ensure proper assistance and timely solutions.

I am excited about the opportunity to work for DICA because of its commitment to safety and innovation. I want to contribute to a team that is dedicated to building a safer environment, and I believe my skills and experiences align perfectly with DICA's mission.