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Senior Product Manager, Patient Flywheel team (100% remote-friendly within Spain)

We are looking for an experienced and passionate Senior Product Manager to join our Patient Flywheel team. This team is dedicated to helping offline patients discover the value of Docplanner and seamlessly join our ecosystem.In this role, you’ll collaborate closely with stakeholders across various parts of the company, the Patient Engagement teams, the Communications team and our market-leading Practice Management Systems (PMS) teams such as Feegow, ClinicCloud, Gipo, and MyDr in various countries, to ensure alignment and drive impactful solutions.If you're excited about shaping patient experiences and making a real impact, we’d love to hear from you!You will be responsible for:• Define and set key results for your team to bring office patients to join our product flywheel.• Optimize the offline patient flows with the most relevant value propositions (for booking and medical records notifications).• Collaborate closely with engineering, design, research, and analysts to identify and solve critical customer problems.• Monitor and analyze users’ behavior regarding launched features and measure against KPIs.• Create and maintain a backlog of initiatives, executing these through experimentation, data analysis, and validation of hypotheses and business cases.• Develop product requirements using Agile or Shape Up methodologies, including user stories, wireframes, or prototypes, ensuring they are backed by user/customer insights.• Coordinate with various teams (e.g., Legal, PMS software, C-Levels, and Country Managers) and support operations whenever new features or products are introduced.• Work with other Product Managers from different areas to balance business goals and customer needs, ensuring that relevant issues are debated, decided on, and initiatives are delivered.• Oversee the functionality of developed features before they reach the production environment.What will help you thrive?• Product Management Expertise: 4+ years of experience in product management, ideally within the marketplace, B2B2C, or large-scale B2C environments, with a proven track record of delivering impactful products.• Strategic Execution: Demonstrated ability to translate strategic objectives into actionable plans and consistently deliver measurable results.• Proactive and Independent: Comfortable taking initiative and working independently. You’ll encounter ambiguity, so we value your ability to navigate uncertainties and carve out effective solutions.• Strong Analytical Skills: Proficient in interpreting data and user feedback to make informed, impactful product decisions.• Organizational Savvy: Excellent organizational skills with a solid understanding of Agile or Shape-Up development processes.• User-Centric Approach: Strong focus on user needs, with the ability to identify and prioritize goals that drive product engagement and success.• Clarity and Vision: Ability to clearly define next steps and effectively communicate your vision across teams and stakeholders.• Growth Mindset: While nobody checks every box, we highly value a willingness to learn and grow.A big Bonus are these:• Healthcare Knowledge: Deep understanding of the healthcare industry, eHealth trends, and the patient journey.• Technical background (previous experience or education in information technology).What will you get in return?• A salary adequate to your experience and skills.• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.• Share options plan after 6 months of working with us.True flexibility and work-life balance• Remote or hybrid work model with our hub in Barcelona.• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).• Summer intensive schedule during July and August (work 7 hours, finish earlier);• 23 paid holidays, with exchangeable local bank holidays.• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).Health comes first• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy.• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.Keep growing with us• Free English and Spanish classes.We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
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What You Should Know About Senior Product Manager, Patient Flywheel team (100% remote-friendly within Spain), DocPlanner

Are you a passionate Senior Product Manager looking to make a real impact in the healthcare space? Join the innovative Patient Flywheel team at Docplanner, where we’re dedicated to helping offline patients discover our incredible ecosystem. In this fully remote role, you will collaborate with stakeholders from various sectors, including Patient Engagement, Communications, and our renowned Practice Management Systems teams across multiple countries. Here, you’ll have the chance to define key results, optimize patient flows, and create value propositions for booking and notifications that resonate with users. Your ability to analyze user behavior and measure features against KPIs will be paramount, as will your skill in developing actionable strategies through Agile methodologies. With an emphasis on collaboration across multiple teams and the importance of effective communication, you'll thrive in leading the charge to deliver impactful, user-centric solutions. Whether you're shaping product requirements, coordinating with legal or operations as new features are unveiled, or working alongside other Product Managers to balance business goals with customer needs, this role offers you the platform to shine. If you’re ready to leverage your 4+ years of product management expertise and bring your unique insights into the healthcare sector, we’d love to hear from you. Embrace flexibility, work-life balance, and a culture that celebrates diversity at Docplanner, all while enjoying competitive remuneration and career growth opportunities!

Frequently Asked Questions (FAQs) for Senior Product Manager, Patient Flywheel team (100% remote-friendly within Spain) Role at DocPlanner
What responsibilities does the Senior Product Manager have at Docplanner?

The Senior Product Manager at Docplanner is pivotal in defining and executing the strategy for bringing offline patients into the product ecosystem. This role involves optimizing patient flows, collaborating with engineering and design teams, monitoring user behavior, and ensuring alignment with stakeholders for successful product launches. In essence, you will take the lead in enhancing patient experience while driving measurable results.

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What qualifications are essential for the Senior Product Manager role at Docplanner?

To succeed as a Senior Product Manager at Docplanner, candidates should possess 4+ years of product management experience, preferably in B2B2C or large-scale B2C environments. Strong analytical and organizational skills, as well as a user-centric mindset, are crucial. Familiarity with Agile methodologies and a background in healthcare or eHealth trends are significant advantages.

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What benefits does Docplanner offer to its Senior Product Managers?

Docplanner provides a comprehensive benefits package for Senior Product Managers, including a competitive salary, flexible working options, and various remuneration benefits via Flexoh. Employees also enjoy full private healthcare plans, access to gyms for family wellness, and the opportunity for professional growth with free language classes. Plus, the work culture promotes true flexibility and work-life balance.

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How does the Senior Product Manager at Docplanner collaborate with other teams?

As a Senior Product Manager at Docplanner, you will coordinate closely with various teams, including Legal, Country Managers, and Practice Management Systems teams, to ensure a seamless introduction of new features. You will also engage with other product managers to balance customer needs with business objectives, fostering an environment of collaborative problem-solving.

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What skills are considered a bonus for the Senior Product Manager position at Docplanner?

While the essential skills have been outlined, deep knowledge of the healthcare industry and eHealth trends is a significant plus for the Senior Product Manager role at Docplanner. Additionally, a technical background or previous experience in information technology can also give candidates an edge in understanding product specifications and user requirements.

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Common Interview Questions for Senior Product Manager, Patient Flywheel team (100% remote-friendly within Spain)
Can you describe your experience with Agile methodologies as a Senior Product Manager?

When discussing your Agile experience, highlight specific projects where you successfully implemented Agile practices. Emphasize your ability to adapt to changing requirements, facilitate effective team communication, and iterate on product features based on user feedback. Mention any tools you utilized to manage Agile processes, such as Scrum or Kanban boards.

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How do you define success for your product initiatives?

In your answer, illustrate that success means achieving key performance indicators that align with business objectives. Discuss how you measure success through user engagement metrics, customer satisfaction scores, and how you incorporate feedback into ongoing product development.

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Describe a challenging situation you faced as a Product Manager and how you resolved it.

Share a specific example where you had to overcome obstacles in product development. Highlight your problem-solving strategies, how you collaborated with stakeholders for alignment, and the successful outcome of your efforts, showcasing your adaptability and strategic thinking.

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How do you ensure alignment among different teams when launching a new product feature?

Discuss your approach to stakeholder management, including regular updates and cross-functional meetings to gather input and maintain alignment. Focus on your communication skills and how you leverage collaboration tools to keep everyone informed and engaged throughout the development process.

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What techniques do you use to understand user needs and preferences?

Elaborate on your methods for gathering user insights, such as conducting user interviews, analyzing user feedback, and leveraging data analytics. Highlight your experience in translating that information into actionable product enhancements, ensuring a user-centric approach.

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Can you give an example of how you've monitored and analyzed user behavior?

Provide an example of a feature you launched and detail the metrics you tracked post-launch, such as usage rates or conversion rates. Discuss how you used that data to iterate on the product and make informed decisions that improved overall user satisfaction.

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Explain your experience with creating product backlogs.

Describe your process for managing product backlogs, including how you prioritize tasks based on user needs, business goals, and technical feasibility. Highlight the importance of maintaining a balance between immediate tasks and long-term initiatives.

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What approaches do you employ to translate strategic objectives into product requirements?

Talk about your method for aligning strategic goals with practical product capabilities. Mention how you collaborate with stakeholders to understand broader business objectives and then create detailed product specifications tailored to meet those goals.

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How do you handle feedback from stakeholders who disagree with your product vision?

Emphasize the importance of open communication and how you actively listen to stakeholder concerns. Share your experience in finding common ground and using data to support your vision, ultimately leading to a solution everyone can support.

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What is your approach to product experimentation?

Discuss how you design experiments to test hypotheses around user behavior, whether through A/B tests or usability studies. Highlight your ability to analyze results and apply those insights to improve products while ensuring documentation and clarity for your team.

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DATE POSTED
December 8, 2024

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