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Customer Service Rep (2197) - job 2 of 4

Job Description

CSR

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours?

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps - the people who answer the phone and make pizzas with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS

You must be 16 years of age or older.

General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the

phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

SENSING

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

 

 

Paperwork is normally completed in an office at a desk or table

 

 

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep (2197), Domino's

If you're looking for an exciting opportunity, join Domino's Pizza as a Customer Service Rep in Hartford, WI! This isn't just any job — it's a chance to be a part of something fun and vibrant. Imagine being the friendly voice on the other end of the line, taking orders and serving up delicious pizzas while thriving in a team-oriented environment. You'll enjoy flexible hours, competitively paid wages, and the support of a workplace that values your growth. Here, you're not just another employee — you're part of a growing family that believes in the joy of pizza, great service, and even greater teamwork. Whether you're here for the short haul or you're thinking of a long-term career path, Domino's provides a welcoming atmosphere where you can unleash your personality and hone valuable skills. You’ll be juggling multiple responsibilities, from stock management to preparing orders, but with training and a dynamic workplace, it's all manageable! Plus, with plenty of opportunities for advancement, your journey at Domino's can take you anywhere from the counter to management. So, if you have a great attitude, can keep your cool under pressure, and are ready to rise to the occasion, we want you on our team! Come and make pizza magic with us—all while having fun along the way.

Frequently Asked Questions (FAQs) for Customer Service Rep (2197) Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza in Hartford, WI?

As a Customer Service Rep at Domino's Pizza in Hartford, WI, your responsibilities will include answering phone orders, preparing and cooking food, managing inventory, and ensuring cleanliness in the store. You'll be the friendly face that customers rely on, processing their orders and ensuring they have an enjoyable experience. It's a role that combines teamwork, multitasking, and the joy of serving great food!

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What qualifications do I need to apply for the Customer Service Rep position at Domino's Pizza?

To apply for the Customer Service Rep position at Domino's Pizza in Hartford, WI, you must be at least 16 years old. Additionally, effective communication skills, basic math abilities for handling transactions, and a positive attitude are crucial. We provide on-the-job training, so you don’t need any prior experience in the food service industry.

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What is the work environment like for a Customer Service Rep at Domino's Pizza in Hartford?

Working as a Customer Service Rep at Domino's Pizza in Hartford is both dynamic and engaging! You’ll be exposed to a busy, fast-paced environment where teamwork is key. This role involves interacting with customers directly, managing various tasks at once, and enjoying a spirited work atmosphere that makes every shift rewarding.

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What opportunities for growth exist for Customer Service Reps at Domino's Pizza?

Domino's Pizza values career growth and advancement. As a Customer Service Rep in Hartford, you will have various opportunities to advance to positions such as shift leader, assistant manager, and even store manager. Your hard work and dedication can open many doors, and we’re excited to help you grow your career!

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Are there flexible hours available for the Customer Service Rep role at Domino's Pizza in Hartford, WI?

Absolutely! The Customer Service Rep position at Domino's Pizza in Hartford, WI, offers flexible hours that can fit around your schedule. Whether you’re a student looking for part-time work or someone seeking additional hours, we can accommodate your needs while ensuring you balance work with other commitments.

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Common Interview Questions for Customer Service Rep (2197)
Can you describe a time when you went above and beyond for a customer?

In your response, highlight an instance where you provided exceptional service. It can be anything from ensuring a customer's special request was completed to resolving an issue quickly. Focus on your ability to value customer satisfaction and how it plays a crucial role in your work ethic at Domino's Pizza.

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How would you handle a difficult customer?

Discuss your approach to handling conflict, emphasizing patience and understanding. Explain that you would listen to the customer's concerns, remain calm, and seek a resolution that satisfies both the customer and the business. Show that you can maintain professionalism, even under pressure.

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What skills do you think are most important for a Customer Service Rep at Domino's Pizza?

Mention skills such as communication, teamwork, and multitasking. Stress your ability to process orders efficiently and manage time well amidst a busy environment. Illustrate how these skills contribute to your role and help create a positive customer experience at Domino's.

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Why do you want to work at Domino's Pizza as a Customer Service Rep?

Share your passion for customer service and the food industry. You can also mention that you admire Domino’s commitment to quality and teamwork, which aligns with your values. Highlight the fun and dynamic environment as a major draw for you.

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How do you prioritize tasks when busy during peak hours?

Explain that you would prioritize customer orders while ensuring that all necessary tasks are completed efficiently. Discuss the importance of staying organized and focused during high-pressure situations and how teamwork is essential in managing workload at Domino's Pizza.

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Describe your experience with working on a team.

Share specific examples of how you've collaborated with coworkers, whether in past jobs, school, or community activities. Highlight your ability to communicate well with others and contribute positively to a team-oriented environment, which is vital at Domino's Pizza.

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What would you do if you made a mistake during a customer order?

Acknowledge the importance of admitting errors and taking immediate action to rectify the situation. Discuss how you would communicate with the customer, correct the order, and ensure they leave satisfied, showcasing your commitment to great customer service at Domino's.

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How do you stay motivated during repetitive tasks?

Discuss how you focus on the end goal of customer satisfaction and the joy of delivering delicious pizzas. You may also mention setting small goals for yourself or finding enjoyment in the teamwork aspect of your role at Domino's Pizza.

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What do you think makes a great customer service experience?

Highlight the significance of attentiveness, friendliness, and timely service in creating an extraordinary customer experience. Emphasize how every interaction can make a lasting impact, especially in a fast-paced environment like Domino's Pizza.

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Are you comfortable handling cash transactions?

Assure the interviewer of your comfort with handling cash, adding that you're confident in your math skills. Mention that you understand the importance of accuracy in financial transactions and how you would always double-check to ensure everything is correct.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 20, 2025

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