Customer Operations Specialist (French or Spanish Speaking)
GoCardless is a fintech company that simplifies bank payments for businesses globally. They are looking for a Customer Operations Specialist fluent in Spanish or French to enhance customer support and experience.
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Skills
Fluency in English, Spanish and/or French
Previous customer support experience
Attention to detail
Problem-solving approach
Responsibilities
Support Spanish, French, and English speaking customers
Advise merchants on best practices using GoCardless products
Handle internal escalations to relevant teams
Document procedures and learnings to optimize operations
Education
Not specified
Benefits
Wellbeing support and medical cover
Flexible work away scheme
Equity opportunities for employees
Generous holiday allowance and wellness days
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