Customer Service Rep(05078) - 5452 N. University Dr.

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Job Description

Job Description Job Duties all positions

Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Training
Orientation and training provided on the job.

Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions EXPOSURE TO:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler and 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfacdes/tools from oven up to 500 degrees or higher. Sharp edge and moving mechanical parts.

SENSING: Talking and hearing on telephone. Near and mid--range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality contro standards, deal with people, analyze and compile data, make judgements and decisions.

STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72high.

CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 40 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried two at a time over short distances, and weigh approximately 12 pounds per tray.

PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.

REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Additional Job Details HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the puzza cutter and pizza wheel, and pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza wheel.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review

3.5

Domino's DE&I Review

No rating

CEO of Domino's

Russell Weiner

Approve of CEO

Average salary estimate

$27500 / YEARLY (est.)

min

max

$25000K

$30000K

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What You Should Know About Customer Service Rep(05078) - 5452 N. University Dr., Domino's

As a Customer Service Rep at our Lauderhill location on 5452 N. University Dr., you'll be the friendly face and voice that keeps our customers coming back for more! Your day will be filled with exciting food-related tasks, like preparing delicious products and ensuring inventory is stocked and organized. You'll engage with customers over the phone and in person, processing their orders with a smile while delivering great service. From operating our equipment to maintaining cleanliness in our facility, you'll help create an inviting atmosphere for everyone. Communication skills are essential as you'll need to understand and convey instructions clearly to coworkers and customers alike. You'll be trained on the job, so don't worry if you're not a pro yet — we’re here to guide you! Of course, being a Customer Service Rep means being ready to handle a few challenges, like working in varying temperatures and dealing with ingredients that may require some heavy lifting. However, with every pizza you assemble and every customer you delight, you're contributing to our team's success. Join us and become a crucial part of our vibrant community, where every day offers something new and rewarding!

Frequently Asked Questions (FAQs) for Customer Service Rep(05078) - 5452 N. University Dr. Role at Domino's

What are the responsibilities of a Customer Service Rep at 5452 N. University Dr.?

As a Customer Service Rep at 5452 N. University Dr., you'll be responsible for engaging with customers, processing orders both over the phone and in-person, preparing food products, managing inventory, and ensuring overall cleanliness in the workplace. Your role is vital to providing an excellent customer experience and keeping operations running smoothly.