Customer Service Rep(08360) - 1015 S Main St

As a Customer Service Rep at our Santa Ana branch, your responsibilities include taking and processing customer orders both on the phone and in-person, preparing and stocking food products, maintaining the cleanliness of the work area, and assisting in inventory management. You'll also be expected to communicate effectively with customers and colleagues while ensuring a pleasant customer experience.

Candidates for the Customer Service Rep position at 1015 S Main St should have strong communication skills, quick math abilities for handling cash and making change, and the capacity to work in a fast-paced environment both independently and alongside a team. Additionally, good motor coordination is essential, as you'll be handling food products and participating in various physical tasks throughout your shift.

Yes! We believe in providing our team members with the tools they need to succeed. As a Customer Service Rep, you will receive thorough training and orientation to familiarize yourself with our processes, equipment, and customer service standards, ensuring you feel confident as you step into your new role.

The work environment for a Customer Service Rep at 1015 S Main St can be quite dynamic and lively. You’ll be exposed to varying temperatures as you work with food items and might sometimes encounter outdoor weather conditions while performing delivery tasks. Being able to adapt quickly while maintaining a positive attitude is essential in this role.

As a Customer Service Rep, you’ll need to be prepared for various physical tasks. These include standing for long periods, walking short distances, lifting items up to 50 pounds, and occasionally climbing or navigating stairs. Your role will involve continuous use of your hands and coordination to ensure efficient service and food preparation.

To effectively handle a customer complaint as a Customer Service Rep, it's important to listen attentively, empathize with the customer's situation, and assure them that you want to help resolve the issue. Offer solutions, such as refunds or replacements, depending on the complaint, and always follow up to ensure the customer leaves satisfied.

When taking a customer order over the phone, start by greeting the customer warmly. Ask open-ended questions to understand their needs. Clearly repeat the order back to confirm accuracy and take payment details if needed. After ending the call, ensure you input the order into the system correctly and check for any further requirements.

If you can't find a product that a customer wants, first apologize for the inconvenience. Offer alternatives if available, and check with colleagues or the inventory system for any similar products. If still unavailable, take their contact details to inform them when the product is back in stock, ensuring they feel valued and prioritized.

To prioritize tasks during busy periods, I focus on immediate customer needs first, such as processing orders promptly. I also communicate with team members to ensure tasks are delegated effectively. Maintaining a calm demeanor while working efficiently is key to ensuring customer satisfaction without compromising service quality.

During busy shifts, I believe in prioritizing cleanliness by setting aside specific times to perform quick clean-ups after rush periods. Working as a team to manage cleanliness collectively ensures that the working environment remains tidy. I also utilize downtime effectively to clean equipment and refresh the workspace.

In my previous role, our team coordinated to ensure all shifts were covered and tasks flowed smoothly. I always communicated regularly with teammates to share updates and ask for assistance when overwhelmed. Our collaboration improved overall efficiency and allowed us to achieve our targets consistently.

I have extensive experience handling cash transactions, which includes maintaining accurate cash drawers, processing payments quickly, and providing correct change. I always double-check the amount before handing it to customers to avoid discrepancies and ensure their confidence in our service.

I would describe my communication skills as effective and customer-oriented. I focus on being clear and concise, ensuring that I understand the customer's needs. I also pay attention to non-verbal cues and adapt my communication style based on the customer’s response to create a positive interaction.

What motivates me to work in customer service is the opportunity to make a positive impact on someone's day. I find fulfillment in helping others, whether it's solving an issue or providing them with the best experience possible. Knowing that my efforts directly contribute to customer satisfaction drives me in this role.

To manage stress during busy shifts, I prioritize my tasks based on urgency and stay organized. I take deep breaths to maintain calmness and focus while keeping a positive attitude. I also rely on team support, knowing that working together helps alleviate individual pressure and enhances overall service.